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Fall River

    IT Support Service Desk Analyst - Fall River, MA, United States - SSTAR

    SSTAR
    SSTAR Fall River, MA, United States

    2 weeks ago

    Default job background
    Description

    Shift:
    First Shift

    We're more than just quality treatment for substance use disorders. We're a total health community. At SSTAR, our mission is healing the community, one person at a time.

    We will provide a personal level of healthcare and addiction treatment that addresses the mental, physical, and spiritual well-being of everyone we touch.

    The IT Support Technician has the primary responsibility of being responsible for monitoring and the successful completion/resolution of help desk throughout the entire organization.

    The quick resolutions of help desk tickets are a major priority for the SSTAR IT Team to ensure user productivity is always maximized and user satisfaction is maintained at the highest level.

    Dental insurance
    Disability insurance through Massachusetts PFML
    Employee discounts, cell phone, eyewear etc.
    Flexible Spending Account
    Voluntary Benefits including but not limited to, Disability, Life, Critical Illness, Accident and Disability Insurances
    The IT Support Technician is an expert with Office 365.
    Prioritizes user helpdesk satisfaction and ticket resolution.

    Monitors the complete status of help desk tickets and provides weekly updates to IT team regarding performance and benchmarks to increase overall speed of ticket completion and resolution.

    The IT Support Technician is a leader and in-house expert with all user applications that SSTAR uses for business needs.

    Focuses on Cyber Security.
    The IT Support Technician is responsible for Wifi and Mobile device troubleshooting and deployment.
    Manages Laptops and Desktops imaging and deployment.

    Troubleshoots problems with network and security infrastructure, including routers, switches, firewalls, VPN, proxy server and makes corrective actions when necessary.

    Assists with support of help desk tickets and visits offices to troubleshoot and solve problems when necessary.
    Assists with planning, design, research, and acquisition of new or upgraded hardware technology and recommend modifications as necessary.

    The IT Support Technician assists with server/client hardware and software installation and configuration, documentation of IP assignment of servers and network devices.

    Supports mission critical infrastructure and help desk after hours when necessary.
    Responsible for analyzing network performance issues and ensure EMR software running.

    Works well with others and has the ability to discuss issues that come up with staff in a professional manner.

    Associate's degree in Computer Science, Information Technology, or a related field preferred. Strong Inter-personal, analytical of network operations thinking, and communication skills required.
    Standard Required Working hours are Monday through Friday 7:30 am to 4:30 pm.
    Cultural sensitivity is necessary to work with a diverse patient and staff population required.
    Ability to work outside of regular business hours as needed for network maintenance, upgrades, or incident response.
    Willingness to stay updated on emerging networking technologies and best practices through self-study, training, and professional development activities.
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