- Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
- Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
- Respond to requests from guests for assistance and information about the local area.
- Sell rooms to "walk-in" customers.
- Routinely enter or change reservation information on the computer system.
- Post charges and payments to guest accounts, as needed.
- Make necessary corrections to guest accounts.
- Communicate with the housekeeping department about room status/availability.
- Deliver requested items to guests, as needed, including incoming faxes, mail etc.
- Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
- Operate hotel switchboard.
- Clean and maintain the front desk area/front lobby.
- Maintain daily logs (including communication).
- Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
- Assist with facility deposits as needed.
- Issue safety deposit boxes, when requested.
- Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy.
- Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
- Maintain a current room status report.
- Perform additional assignments as required.
- High school diploma or equivalent required.
- Hospitality and/or customer service experience is preferred.
- Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
- Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
- Must be able to speak and write the English language in an understandable manner.
- Must be able to stand for long periods of time.
- Must be organized and detail oriented.
- A valid driver's license is required.
- Typing and computer skills are required.
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Nothing Bundt Cakes - Orlando/Sand Lake, FL Orlando, United States**TITLE**:Guest Service Representative** · **LOCATION: 7339 W. Sand Lake Rd. Suite 418 Orlando FL 32819** · **Position Summary**: · The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for uniqu ...
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ASSA ABLOY Group Orlando, United StatesAre you an experienced customer service professional who has a passion for meeting and exceeding the expectations of your customers? Do you come from the door, hardware, architectural, construction, building materials or a related industry? Are you looking for a position that wil ...
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Apex Auto Glass Orlando, United StatesEver believe you're worth more than what's offered to you? · You deserve the best opportunity to succeed, and here is that opportunity. · Our company is looking for flexible individuals that are also go-getters. · There's no age requirement for hungry, · This is 100% a sales posi ...
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DB Orlando Collision Inc. Orlando, United States**Overview** · Taking care of people comes from within. A desire to be the calm within a storm. Compassion in all circumstances. An ability to connect with just about anyone. Eagerness to make others' lives easier. To take care of the details. Doing it all with a smile. At DB Orl ...
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Carl Black Orlando Chevy Buick GMC Orlando, United States**The BDC Specialist position has a base hourly pay + commission pay scale.** · **Job Duties**: · - Handling sales inquiries via phone/internet, making approx calls/day, setting appointments for the sales team. · - Work closely with sales and service associates following through ...
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Bofunk Media LLC Orlando, United StatesWe are a marketing agency that generates our own internal leads for our clients. We are looking for a motivated bilingual (English & Spanish) sales coordinator / customer service representative to join our team. NO cold calling, NO door knocking. We provide HOT, fresh leads that ...
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Penske Truck Leasing Orlando, United States Full time2177 W Landstreet Rd Orlando, FL, 32809 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe befor ...
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Guest Service Representative - Orlando, United States - Onix Group
Description
Great starting rate and benefits available.General Summary
Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company.
Principal Duties and Responsibilities:
Job Requirements: