- Support current client base through exceptional customer service, absorb training and implement correct procedures to respond to clients needs
- Research and resolve incoming tickets from clients and respond in a timely professional manner to meet KPIs
- Develop and maintain quality client relationships with an assigned client group with the ability to support other client groups as needed
- Process customer orders, returns, activations, swaps, and feature additions/removals
- 1 to 3 years of experience in a customer service or call center
- Technical aptitude
- Excellent time management skills
- Proficient in Microsoft Office
- Impeccable communication skills over the phone and through written correspondence
- Team player mentality with the ability to be self -accountable
- Salesforce experience a plus
- Competitive pay
- Medical, dental and vision benefits
- Life, AD+D
- Fully funded HRA with medical pan
- 401(k) plus match and immediate vesting
- Flexible time off
- Paid parental leave
- Free Ubers
- Catered Monday office lunches
- Dog-friendly workplace with pet insurance option
-
Services Specialist
6 days ago
State of Maryland Baltimore, United States**Introduction**: · As a State agency, Maryland Office of the Public Defender (MOPD) is an affirmative action and equal opportunity employer. MOPD is committed to the full inclusion of all qualified individuals without regard to race, color, religion, sex, physical or mental disa ...
-
Patient Service Specialist
2 weeks ago
NovaCare Rehabilitation Baltimore, United StatesOverview: · Check out the video below for additional insight into the work of our Patient Service Specialists · **Schedule**: · - Center Location: Baltimore, MD · - Type of Employment: Full Time · - Hours: Weekdays (Monday through Friday - 2 evenings until 7pm) · - Salary: Starti ...
-
Card Services Specialist
2 weeks ago
Municipal Employees Credit Union of Baltimore, Inc. Baltimore, United States**Company Summary** · MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services. · MECU's success in empowering our members to improve their financial well-being and live better dates bac ...
-
Service Support Specialist
2 weeks ago
S3 Shared Services Baltimore, United StatesThis is an on-site position. · We are excited to share that S3 was named a Top Workplace of 2022 through the Baltimore Sun and 2023 Top Workplace in the USA as well as for leadership. Our commitment to teamwork and a positive attitude enables us to deliver service that generates ...
-
Tech Services Specialist
6 days ago
Unwired Solutions Inc Baltimore, United States Part time: · Keep the carrier. Lose the headache Our Tech Services Specialist directly supports our mobile clients. They provide customized solutions to clients including provisioning and recycling devices, inventory management and responding to Client requests. While primarily a client-f ...
-
Customer Service Specialist
1 week ago
Mercury Plastics MD Baltimore, United States**Job Description: Customer Service Specialist** · Immediate Openings - We are in search of a Customer Service Professional to interface with customers and team members in the area of sales. This position is not eligible for remote work. · Team members are asked to contact prospe ...
-
Business Services Specialist
1 week ago
University of Maryland Baltimore County Baltimore, United States**Department**: · Department of Theatre · **Position Overview**: · The Business Services Specialist serves as the primary administrative and financial support for the Department of Theatre, a unit of 11 full-time faculty, four staff and contingent employees, 100 majors, numerous ...
-
Service and restaurant specialist
3 weeks ago
Sapphire Solutions Oldtown, United States"Are you motivated to provide our guests with a great experience at our à-la-carte restaurant Cäcilie in the heart of Heilbronn? Then you've come to the right place We are the gastronomy division of the Schwarz Group and responsible for all restaurants. We serve over 7,000 guests ...
-
Academic Support Services Specialist
2 weeks ago
University of Maryland, Baltimore Baltimore, United States**The University of Maryland School of Pharmacy has an exciting opportunity for an Academic Services Specialist in the Office of Graduate Programs. **The Academic Services Specialist will primarily be responsible for the full administrative coordination of academic Doctoral and M ...
-
Customer Service Specialist
1 week ago
Danfoss Baltimore, United StatesRequisition ID: Job Location(s): Baltimore, MD, US**Responsibilities**: · Responsibilities for this position include but are not limited to the following.- Respond to all customer communication in a timely, friendly, and thorough manner. · - Drive a positive customer experience b ...
-
Real Estate Servicing Specialist
2 weeks ago
S3 Shared Services Baltimore, United StatesThis is an on-site position. · We are excited to share S3 was named a Top Workplace of 2022 through the Baltimore Sun. Our commitment to teamwork and a positive attitude enables us to deliver service that generates quality results for our partners. If you join our team, we'll inv ...
-
Patient Services Specialist I
1 day ago
Kennedy Krieger Institute Baltimore, United StatesOverview: · The **Patient Services Specialist I** performs routine front-end clinical operations activities, which include, but are not limited to: registration, cashiering, gathering and providing appropriate information, collecting co-pays, and answering the phones. The Patient ...
-
Regional Customer Service Specialist
1 week ago
West Shore Home Baltimore, United StatesWe are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our ...
-
Day Services Support Specialist Ii
2 weeks ago
THE ARC BALTIMORE Baltimore, United States**Do you have a fun and outgoing personality? Are you an individual who thrives when helping others build their confidence, to pursue their dreams? Do you want to make a difference in the community where you live? If you answered "YES" then The Arc Baltimore is a perfect fit for ...
-
Human Service Specialist V
6 days ago
State of Maryland Baltimore, United States**Introduction**: · When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, prev ...
-
Forensic Evidence Specialist, Grant Service
2 weeks ago
City of Baltimore, MD Baltimore, United StatesTHIS IS A NON-CIVIL SERVICE POSITION · - POSTING DATE: 04/18/2024 · - CLOSING DATE: 06/18/2024 AT 12:00 MIDNIGHT · - SALARY: $62, $107,530.00 Annually · - CLASS DESCRIPTION · - The Baltimore Police Department (BPD) is the 8th largest municipal police force in the United States, s ...
-
services specialist
2 weeks ago
Maryland Department of Transportation Baltimore, United StatesInterview & Hire Announcement This is an Interview and Hire position that is open to anyone who meets the minimum qualifications listed below for this position. The Maryland Aviation Administration (MAA) is the owner & operator of both BWI Thurgood M Specialist, High School, Heal ...
-
City of Baltimore, MD Baltimore, United StatesTHIS IS A NON-CIVIL SERVICE POSITION · POSTING DATE: 05/07/2024 · CLOSING DATE: 07/07/2024 AT 12:00 MIDNIGHT · SALARY: $42, $66,960.00 Annually · CLASS DESCRIPTION · ESSENTIAL FUNCTIONS · - Assists with developing and coordinating program activities for the various School Health ...
-
Client Services Specialist
3 weeks ago
Unwired Solutions Baltimore, United StatesKeep the carrier. Lose the headache. Founded in 2005, LINQ is a managed mobility service provider with our mission to make a complicated industry uncomplicated through high-quality, people-driven service. From internal operations to 1:1 client support, we approach every interacti ...
-
Client Service Specialist
3 weeks ago
Serene Marketing Inc. Baltimore, United StatesIf you're ready to embark on a path that fosters growth, learning, and hands-on experience in the world of client relations, we encourage you to explore the opportunity of becoming an Entry Level Client Service Specialist at Serene Marketing. In this role, you'll have the chance ...
Client Services Specialist - Baltimore, United States - Unwired Solutions
Description
Keep the carrier. Lose the headache. Founded in 2005, LINQ is a managed mobility service provider with our mission to make a complicated industry uncomplicated through high-quality, people-driven service. From internal operations to 1:1 client support, we approach every interaction as an opportunity to make life easier and our clients workday more efficient. We manage everything connected to enterprise mobile so our clients can focus on their business.
At LINQ, we go the extra mile - for our clients, ourselves, our team and our community. We are looking for highly motivated, customer centric individuals to join our Client Services Team as a Client Services Specialist.
Position Summary
LINQ is looking for a Client Services Specialist to be part of our growing team. Ideal candidates thrive in a challenging but rewarding customer focused environment, are tech savvy (we manage mobile phones and devices) and have exceptional written and verbal communication skills. In this role, Client Services Specialists are the first point of contact for our clients to support and resolve mobile phone issues.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following: