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    Trading Application Support Analyst - New York, United States - QUANTEAM - North America (RAINBOW PARTNERS Group)

    QUANTEAM - North America (RAINBOW PARTNERS Group)
    QUANTEAM - North America (RAINBOW PARTNERS Group) New York, United States

    3 weeks ago

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    Description

    Overview

    The Trading Application Support Analyst - Fixed Income (Credit & Rates) is responsible for providing support for electronic trading, trade capture, pricing, risk, and market access technologies related to Fixed Income, with a focus on Credit & Rates. The role involves working with various Front Office fixed income trading applications, supporting Credit & Rates products. The team operates in an AGILE environment, developing and supporting software for price/inventory publication, inquiry management, and straight-through processing of electronic trades. The team interacts with external electronic trading systems and exchanges such as Bloomberg, Tradeweb, BrokerTec, Trad-X, MarketAxess, and direct client connectivity.

    Responsibilities:

    • Provide timely resolution of functional and technical issues, reporting incidents to the appropriate chain of command.
    • Troubleshoot functional issues in a complex financial environment, with various applications and architecture regionally and/or globally.
    • Manage crisis situations with communication to end-users and senior management.
    • Provide functional and technical expertise to produce and promote maintainable and quality solutions, including documenting system requirements and support run book.
    • Communicate with users regarding application outages and upcoming events like releases and projects.
    • Liaise with development/support teams in Bangalore, New York, Montreal, Paris, and London.
    • Respond to end-users within the timeframe dictated by the severity of the problem, documenting and tracking case histories, issues, and action steps.
    • Respect internal IT norms, standards, and processes.
    • Report production and project status to clients and IT management.
    • Communicate effectively and efficiently with various audiences at appropriate levels.
    • Partner with development teams (NY/Paris) on analysis, development, and release management as part of the DevOps model.
    • Partner with the Global support teams (Paris/Asia) to ensure quality support to end-users.
    • Manage the client relationship with the end-user community.

    Requirements

    • Strong analytical skills, follow-up capability, and problem-solving ability.
    • Excellent communication skills, both verbal and written.
    • Flexibility and adaptability to new environments, quickly learning new systems/products.
    • Proactive and results-oriented, setting goals and priorities that maximize the use of resources to deliver optimal results.
    • Experience in financial products (Fixed Income, Credit & Rates) / financial industry business processes / trading system.
    • Team-oriented, client-focused, and open to different ideas/viewpoints.
    • Capable of prioritizing tasks and multitasking projects.
    • Thrives in a high-pressure and time-sensitive environment.

    Desired Skills

    • Knowledge of derivative product lifecycle workflow.
    • Competency in SQL.
    • Knowledge of Client/Server applications.
    • Comfortable working on Windows/Unix environments.
    • Competency in Microsoft Office applications (e.g., Excel).
    • Experience with middleware (Tibco, RMDS, Ultra Messaging).
    • Network experience.
    • FI/FX functional knowledge.
    • Agile development methodologies.

    Prior Work Experience:

    • Previous experience in a support team facing traders and sales - Front office position
    • Previous experience working with developers or Business Analysts.
    • Previous experience in the financial industry.

    Education:

    • BS degree in Computer Science or equivalent.
    • Degree in finance (preferred).
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