- Daily support liaison between client and Forrest Solutions
- Build strong client relationships, improve and maintain customer satisfaction through timely resolution of issues and communicate customer satisfaction results with the firm.
- Create account strategic plan that leverage delivery capabilities, solutions and offerings that lead to growth of the services portfolios
- Conduct client satisfaction surveys for service evaluation and improvement opportunities
- Provide cost savings and service enhancement initiatives to client
- Takes accountability for ultimate problem resolution
- Understands and runs the day-to-day functions of their client portfolios against targets and metrics, including revenue, profitability, and compliance with corporate policy and procedures
- Maintain an operational overview of the team to ensure that client deadlines and expectations are met and maintained
- Evaluate, design and introduce new best practices in services, staffing and technology on a regular basis
- Work with teams to create short- and long-term goals to ensure client expectations are met.
- Monitor progress of projects and proactively identify any potential risks and implement mitigation steps.
- Ensure site is tour ready; this includes proper signage, communication board and/or binders updated and site is neat, clean and organized
- Produce and analyze weekly management reports.
- Participate in weekly leadership and management discussions.
- Attract, retain, manage, develop and motivate a group of people that achieve exceptional team performance and individual growth
- Monitor staff time and attendance, dress code and policies
- Addresses any HR, performance, and disciplinary matters as they arise
- Responsible for hiring and terminations as required.
- Provides on-going performance feedback versus objectives and conducts annual performance reviews.
- Supports career succession plans to ensure critical positions are staffed timely and allow high potential associates to grow within the organization.
- Prepares associates for growth opportunities and serves as mentor to managers.
- Encourages, recognizes, and rewards on-going associate development.
- Determines training requirements and ensures that the necessary training is completed to enhance the skill base of employees in a timely manner.
- Partners with People Solutions to manage all associate-related issues, policy administration, salary planning, promotions, recruiting, retention and terminations as required.
- Client first mentality
- Leads by example demonstrating self-confidence, energy and enthusiasm
- Actively listen and identify both spoken and unspoken needs
- Works well under pressure
- Adapt your communication style to a wide variety of personalities and situations.
- Good listening and professional demeanor
- Strong communication (written and verbal)
- Works well in a fast-paced environment
- Must be able to navigate clients of every professional level.
- Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment)
- Must be able to stand for long periods of time
- The position requires walking for long periods of time in a fast paced work environment
-
RN Case Manager Hospice
5 days ago
Assured Home Health & Hospice Olympia, United States Full timeWe are hiring for an RN Case Manager in Hospice. · Salary Range: $52-$56 (salary does depend on experience) · At Assured Hospice of Olympia, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the ...
-
Cyber Enterprise Sales Executive
1 day ago
Dell Olympia, United States Full timeAccount Executive - Direct Sales (remote) Pacific Northwest · Location: This is a work-from-home position within the Pacific Northwest US with travel up to 40% · Secureworks (NASDAQ: SCWX) is a global cybersecurity leader that secures human progress with Secureworks TaegisTM, a S ...
-
Real estate saleswoman
1 week ago
Quantum Ventures Tumwater, United StatesSince 1914, Adolph Haueisen has been an innovative, owner-managed real estate company in the heart of Hamburg. We manage rental properties throughout the city - from historic Art Nouveau buildings to modern new constructions. We maintain a personal relationship with the property ...
-
Registered Dietitian-60% Remote
1 week ago
RD Nutrition Consultants Olympia, United States60% Remote Registered Dietitian Position - Skilled Nursing · Company: RD Nutrition Consultants LLC · Overview: · RD Nutrition Consultants LLC is excited to offer an opportunity for a Clinical Registered Dietitian to join our team. This role allows the Dietitian to work a flexible ...
-
Assistant General Manager
1 week ago
Surf Taco Lacey, United States**Assistant General Manager** · The person in this position assists the general manager in executing all restaurant operations. This person sets direction and delegates responsibilities to scheduled crew members while maintaining positive morale within the team. · **Responsibilit ...
-
Client Relationship Manager
2 weeks ago
Investors Portfolio Services, LLC. Puyallup, United StatesClient Relationship Manager · Investors Portfolio Services (IPS) is looking for qualified candidates to join our team as a client relationship manager in our Puyallup office. The client relationship manager at IPS will support senior advisors and handle everyday workflow for cli ...
-
Dealer Relationship Manager
5 days ago
Harborstone Credit Union Lakewood, United StatesOverview: · Develop new dealer relationships and maximize business from existing dealer relationships through impactful dealer contacts. We rely on you to find ways to outperform our competition and maintain Harborstone's positive image. To succeed in this role, you need to be a ...
-
Senior Commercial Relationship Manager
1 day ago
Banner Bank Tacoma, United StatesMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. · ...
-
Commercial Relationship Manager II
1 week ago
Banner Bank Tacoma, United StatesMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. · ...
-
Commercial Relationship Manager II
1 day ago
Banner Bank Tacoma, United StatesMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past five years. · ...
-
Eclipse Enterprises Tanglewilde, United StatesTasks · As an Engineer for Product Engineering and Planning at Tanglewilde, you will be responsible for the following tasks: · Take engineering responsibility for assigned products; create and approve maintenance documents; define custom developments, repairs, modifications, and ...
-
Account Manager
5 days ago
Down to Earth Landscape & Irrigation Parkland, United StatesWe are looking for someone who truly enjoys account management and the green industry. If you get energized and motivated about supporting clients and driving production, quality, safety, and efficiency among your team, this may be the role for you If you describe yourself as a c ...
-
General Sales Manager Fitness
22 hours ago
Anytime Fitness Parkland, United StatesAnytime Fitness in Parkland, FL is looking for a Motivated, Dynamic individual to join our Team · **Responsibilities will include, but are not limited to**: · - Create additional traffic & generate sales. · - Oversee the operations and production. · - Must create and maintain an ...
-
Travel Nurse
1 week ago
GLC on the GO Olympia, United StatesGLC on the GO is seeking an experienced Long Term Acute Care Licensed Practical Nurse for an exciting Travel Nursing job in Olympia, WA. Shift: 3x12 hr nights Start Date: 06/18/2024 Duration: 13 weeks Pay: $ / Week About GLC on the GO: · WE ARE GLC GROUP · We go that little extr ...
-
Travel Nurse
1 week ago
GLC on the GO Olympia, United StatesGLC on the GO is seeking an experienced Long Term Acute Care Licensed Practical Nurse for an exciting Travel Nursing job in Olympia, WA. Shift: 3x12 hr nights Start Date: 05/21/2024 Duration: 13 weeks Pay: $1500.5 / Week About GLC on the GO: · WE ARE GLC GROUP · We go that littl ...
-
Physical Therapist
1 day ago
Integrity Rehab Group OLYMPIA, WA, United States Physical Therapist (PT)Integrity Rehab Group is an industry leading therapy management company that partners with physician practices across the nation. In partnering with Olympia Orthopaedic Associates we have become a preferred outpatient orthopedic therapy service provider to the Olympia, WA communi ...
-
Registered Nurse
1 day ago
Fresenius Medical Care Tacoma, United States Full timeDescription · Lend direction as well as a caring attitude. Bring a smile and your vital knowledge to everyone, every day. Brighten prospects for patients and your career. · Connect with your goals and change lives · with Fresenius Medical Care North America. · Here is your opport ...
-
Assistant Manager
1 week ago
Heritage Bank NW Olympia, United StatesHeritage Bank has an exciting opportunity to join our organization We are seeking an Assistant Manager - Branch Banking at our Olympia Branch in Olympia, WA. The assistant manager - branch banking is responsible for the overall operational efficienc Assistant Manager, Banking, Ma ...
-
DSHS DVR Deputy Regional Administrator
2 hours ago
State of Washington Olympia, United StatesThe Division of Vocational Rehabilitation (DVR) is seeking a great communicator, collaborator, and team builder for an executive-level opportunity. Bring your unique perspective, and be an instrumental player in leading, supporting, and delivering solutions to the diverse program ...
-
Water Quality Program Manager
1 week ago
State of Washington Olympia, United StatesIntroduction · Do you have experience as a program manager working on green stormwater, habitat, landscape, environmental, or similar projects? Are you looking for an organization that offers you the opportunity to work directly with the community? Do you believe in bringing natu ...
Client Relationship Manager - Olympia, United States - Forrest Solutions
Description
We are looking to hire a Client Relationship Management, who will be responsible for all conference and meeting room support for our professional client.
As the Client Relationship Manager, you will have a Team to manage, and our client to support and provide high levels of service to ensure we are exceeding our service line agreement.
Your duties will include but are not limited to:
EXCELLENT CUSTOMER SERVICE IS A REQUIREMENTPreferred candidates will have a minimum of 2-3 years' experience working in a service industry such as Hotel and Restaurant Management, Hospitality and/or Event Planning.
