- Provides response and takes appropriate action to resolve. May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.
- Consults with management and/or business organization management to develop/implement appropriate response/resolutions for complex issues.
- Monitors customer inquiries for a specific functional area, tracks progress and resolution of escalated inquiries.
- Contributes to a shared knowledge database to facilitate response consistency and to document complex issue resolution.
- Assists less experienced staff in developing appropriate responses.
- Two or more years of functional area experience (i.e. finance, human resources, procurement, information technology, etc.)
- Experience working with fax machines, computer software and telephone technology.
- Business and analytical problem-solving.
- Good communications skills.
- Ability to follow written policies, procedures, and guidelines.
- Ability to read and interpret basically to moderately complex documents, such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines.
- Excellent written and verbal communication skills, customer service skills, professional telephone and presentation skills, excellent organizational, time management and prioritization skills.
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Service Authorization Specialist - Anchorage, United States - Gainwell Technologies LLC
Description
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at HMS, a Gainwell Company carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Your role in our mission
HMS a Gainwell Technologies Company
At HMS a Gainwell company the Service Authorization Specialist analyzes inquiries through the use of personal knowledge of the particular functional subject matter. Augments knowledge with reference materials as needed.
What we're looking for
What you should expect in this role
Remote
Needs to be in Alaska or the West Coast
#LI-REMOTE
#LI-LS2
The pay range for this position is $44,800- $64,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at HMS, a Gainwell Company. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with HMS, a Gainwell Company, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about HMS, A Gainwell Technologies Company at our company website and visit our Careers site for all available job role openings.
HMS, a Gainwell Company is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
