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    Lead Server - Lakeland, United States - Troon International

    Troon International
    Troon International Lakeland, United States

    4 weeks ago

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    Description

    ** Lead Server**

    **Job Category****:** Food & Beverage **Requisition Number****:** LEADS002450 Showing 1 location **Job Details**

    **Description**

    The Lead Server is responsible for managing the Front of the House in Food and Beverage. This position will work side by side with the back of the house team (Executive Chef) and F&B Manager to ensure all levels of service standards are met.

    **Qualifications, Knowledge and Skill Requirements:**

    2+ years of food service/management experience

    ServSafe certified

    A thorough understanding of casual dining

    Possesses excellent customer service skills

    Possess supervisory skills

    Must be dependable

    Must be able to work in a fast-paced environment

    Must have strong communication and interpersonal skills

    Must be able to work in a team environment

    **Position Responsibilities:**

    Provide a memorable guest experience

    Must be team oriented

    Oversight of the F&B Front of the House team (training, running shift, floor plans, logging and responding to all reservations

    Work closely with the Food and Beverage Manager on event execution and be knowledgeable of all club event details

    Work closely with the Executive Chef and F&B Manager to ensure revenue goals and service standards are met during a la Carte service and Special Events

    Oversight of Inventory (Controls, ordering goods and supplies, monthly counts)

    Ensuring that all employees are properly trained with Safe Serve and Tips

    Train incoming employees

    Maintain a professional appearance at all times

    Provide prompt and efficient customer service

    Accurately take guests food and/or drink orders and turns into kitchen, bar, etc.

    Serve beverages and prepared meals to guests in an accurate and timely manner

    Adhering to sanitation, safety and alcohol beverage control policies including confirming legal drinking age and discontinuing service to intoxicated guests

    Accurately handle all cash and/or credit cards for payment following all standard operating procedures

    Keeps tables, dining room and workstation(s) sanitized and organized

    Listen and respond to customer complains

    Performs opening, clean-up and closing procedures as assigned by manager

    Perform other duties as assigned supervisor or manager

    **Qualifications**

    **Skills**

    **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Experience**

    **Licenses & Certifications**

  • Troon International

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    ** Lead Server** · **Job Category****:** Food & Beverage · **Requisition Number****:** LEADS002450 · Showing 1 location · **Job Details** · **Description** · The Lead Server is responsible for managing the Front of the House in Food and Beverage. This position will work side b ...

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