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    Lead Patient Access Specialist - Chicago, United States - AdventHealth

    AdventHealth
    AdventHealth Chicago, United States

    1 week ago

    AdventHealth background
    Description
    All the benefits and perks you need for you and your family:

    ·

    Benefits from Day One for FT/PT positions

    ·

    Paid Time Off from Day One for FT/PT positions

    ·

    Student Loan Repayment Program for FT/PT positions

    ·

    Career Development

    ·

    Whole Person Wellbeing Resources

    ·

    Mental Health Resources and Support

    ·

    Debt-free Education (Certifications and Degrees without out-of-pocket tuition expense)

    Our promise to you:

    Joining AdventHealth is about being part of something bigger.

    It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit.

    AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that

    together

    we are even better.

    Schedule:

    Full-time

    Shift

    :

    Second Shift (3PM-11:30PM), rotating Days, weekends, and holidays

    Location:

    AdventHealth Hinsdale

    The role you'll contribute:

    Ensures patients are appropriately registered for all service lines.

    Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required.

    Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality audits.

    Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.

    Anticipates and responds to the inquires and needs of clinical partners.

    Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

    Provides PBX (switchboard) coverage and support as needed. Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team performance. Carries out implementation of supervisor/manager directive.

    The value you'll bring to the team:

    ·

    Creates accurate estimates to maximize up-front cash collections and adds collections documentation where required

    ·

    Calculates patients' co-pays, deductibles, and co-insurance. Provides patients with personalized estimates of their financial responsibility based on their insurance coverage or eligibility for government programs prior to service for both inpatient and outpatient services

    ·

    Advises patients of expected costs and collects payments or makes appropriate payment agreements in adherence to the AdventHealth TOS Collection Policy

    ·

    Attempts to collect patient cost-sharing amounts (e.g., co-pays, deductibles) and outstanding balances before service. Establishes payment plan arrangements for patients per established AdventHealth policy; clearly communicates due dates and amount of each installment. Collects payment plan installments, out-of-pocket costs, outstanding previous balances, and any other applicable amount from patients per policy. Informs patients of any convenient payment options (e.g., portal, mobile apps) and follows deferral procedure as required

    ·

    Connects patients with financial counseling or Medicaid eligibility vendor as appropriate Contacts patient to advise them of possible financial responsibility and connects them with a financial counselor if necessary

    ·

    Performs cashiering functions such as collections and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of AdventHealth when required

    ·

    Discusses financial arrangements for newborn(s), informs patient of the timeframe for enrolling a newborn in coverage, provides any documentation or guidance for the patient to enroll their child prior to or after the anticipated delivery date, and communicates appropriate information to registration staff as needed

    ·

    Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience

    ·


    Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs.

    Arranges relief coverage during extended time away from assigned registration area

    ·

    Meets and exceeds productivity standards determined by department leadership

    ·

    Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime

    ·

    Works complex accounts and manages escalations from Consumer Access Representatives and Consumer Access Specialists

    ·

    Assists with Human Resource functions, including evaluation, scheduling, and productivity

    ·

    Communicates educational needs for improvement on performance, processes, and workflows to leadership via email, one-on-one, and/or team meetings

    ·

    Leads monthly team meetings and team huddles

    Qualifications

    The expertise and experiences you'll need to succeed:

    ·

    High School degree or equivalent required

    ·

    Two years of direct Patient Access experience preferred

    ·

    Associate's degree in Health Services or completed coursework related to Health Services preferred

    ·

    Certified Healthcare Access Associate (CHAA) preferred

    ·

    Certified Revenue Cycle Representative (CRCR) preferred

    ·

    Bilingual – English/Spanish preferred

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

    Category:

    Patient Financial Services

    Organization:

    UChicago Medicine AdventHealth Hinsdale

    Schedule:

    Full-time

    Shift
    :


    • Day
    Req ID:


    We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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