Business Analyst - Palo Alto, United States - eTeam

eTeam Palo Alto, United States

3 weeks ago

Description

We are looking for Lead Business Analyst to join the Enterprise Data and Analytics team. This role works closely with a global team of business analysts, program leads, data scientists, data analysts and analytics leaders.

It also requires engagement with multiple stakeholders across customer success business, Engineering, Product Management, Technical and IT teams, including executive management to help drive client Customer Experience and Success (CXS).

As part of our team, you will be a critical part of creating futuristic data and analytics products which will be consumed by the various Business units of client for decision making.

As a lead business analyst, you'll be responsible for gathering requirements, understand and detail out the product vision for the analytics/Client products that help the CXS organization.

You will engage closely with Customer Success Operations and Product teams, Analytics leaders, data engineering, Master data management team, Franchise product managers and executive leadership using your creative, technical, strategic and process-oriented skillset toward executing high-impact user experiences and delivering value through enabling decision making.

This role requires an individual with exemplary leadership, collaboration and communication skills who is comfortable working independently across teams and time zones.

You must have passion for building great user experiences at the same time understand the nuances of building great data & analytics solutions.

The successful candidate will be able to solve technical challenges with their analytics and Client peers while making smart trade- offs to maximize the pace of product delivery and innovation

Key Responsibilities

• You'll lead and mentor a high-performing team of analysts to drive design to delivery of the analytics and data product capabilities

• Solving business problems by translating them into analytics problem frameworks

• Driving independent conversations around planning, design and execution of projects with diverse stakeholders

• Deep dive into the data – understand the challenges/issues and accountable to formulate a solution that works for all

• Own and manage stakeholder engagements to assess key pain points and work with the delivery team towards execution

• Partner with product leadership teams to influence planning, prioritization, and creation of a product roadmap to provide team with inputs to deliver against the roadmap

• Define product requirements, set priorities, and help prioritize backlogs for the team

• You'll deeply understand the business and proactively spot risks and opportunities working with business partners

Required Skills

• 5+ years of experience in business analysis, preferably in a product environment – building and managing a high performing team and supporting the team in execution.

• Track record and passion delivering impactful end user experiences.

•Excellent documentation and comm skills – emails, Confluence and Jira

• Well versed in agile development methodologies, creating great user stories and communicating with broad sets of stakeholders

• Strong cross-team collaboration with the ability to moderate conversations across both business and technical teams

• Experience leading and collaborating with diverse teams in a dynamic growth environment

• Strong storyteller and ability to communicate effectively with managers and executives

• Positive personality with strong interpersonal skills, entrepreneurial attitude, and an upbeat "can-do" attitude

• Comfortable working with ambiguity and grace under pressure

Preferred Skills

· Hands on experience with developing and deploying Client models in business applications

· Some background with enterprise software

· Understanding of customer experience space

· BS in Computer Science or related technical field.

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