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Specialist Dispute Resolution - Meridian, United States - Idaho State Job Bank
Description
Specialist Dispute Resolution at United Site Services in Meridian, Idaho, United States Job Description About USS You may not always notice United Site Services, but we are always there - at construction sites, industrial facilities, and live events all across America.
We take pride in providing essential services like portable restrooms, hand hygiene solutions, temporary fence, trailer solutions, roll off dumpsters and more, for customers across the country.
From state parks to the largest music festivals in the nation, our team is on the road and behind the scenes helping our customers create easy, safe and clean experiences for their employees or patrons.
Join a company that makes a difference in communities across the country while providing for yourself and your family.THE USS DIFFERENCE + One-stop-shop for temporary site services, offering a full line of portable restrooms, hand hygiene solutions, temporary fence, trailer solutions and more.
+ The largest inventory of equipment in the country.+ Coast-to-coast coverage with over 130+ locations in 27 states - and growing Primary Purpose The Customer Solutions Specialist-Dispute Resolution is responsible for researching and resolving complex customer disputes.
This specialist will collaborate with various internal and external partners to ensure that customer concerns are handled seamlessly, timely, and USS successfully executes rapid resolutions to customer concerns.
Essential Functions + Responsible for resolving complex customer disputes and accounts receivable balance discrepancies through researching orders, conducting root cause analysis, calculating accurate adjustment to invoices, recommending settlements, and solutions + Monitor issues and cases within the assigned case queue, escalating when necessary to ensure timely and expeditious resolutions of customer disputes + Collaborate across all USS Functions to resolve customer issues, and at times, communicate directly with customers + Make recommendations on the appropriate action to resolve customer disputes such as account adjustments and small balance write-offs when necessary + Review customer account details to determine resolution for customer disputes, reconcile account and order discrepancies in a thorough and timely manner + Manage and monitor tasks and requests to other departments via case management, ensuring work is completed in a timely manner + Perform other duties as assigned SUPERVISORY RESPONSIBILITIES This position does not have direct supervisory responsibilities.
Qualifications QUALIFICATIONS EDUCATION Min/Preferred Education Level Description Minimum 2 Year / Associate Degree or equivalent years of experience EXPERIENCE Minimum Years of Experience Maximum Years of Experience Comments 3 Sales, Operations, Customer Service, Accounts Receivable or in a related field, or equivalent combination of education and experience ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES + Excellent customer service skills, reliable, professional attitude, and a self-starter + Analytical, process, and detail-oriented + Ability to demonstrate strong professional communication skills, both oral and written + Knowledge of USS systems and practices + Solid understanding of basic bookkeeping and accounting principles + Experience in Salesforce preferred + Ability and desire to learn corporate specific applications, technology, and terminology + Ability to independently manage and prioritize workload + Highly detail and quality oriented with a focus on thoroughness and accuracy + Demonstrates a strong sense of ownership and accountability + Proficient in data entry and MS Office Suite Physical Requirements PHYSICAL REQUIREMENTS Demand Frequency Sit while answering phones or reply to emails Frequent Use hands and fingers to handle, control or feel objects tools or controls Frequent Repeat the same movements when entering data Frequent See details of objects that are less than a few feet away Frequent Speak clearly so listeners can understand Frequent Understand the speech of another person Frequent Focus on one source of sound and ignore others Frequent Hear sounds and recognize the difference between them Frequent See differences between colors, shades and brightness Frequent Benefits Summary All full-time employees working an average of 30 hours or more per week are eligible for the below benefits.
Part-time employees may be eligible for similar benefits.+ Paid Time Off (pro-rated for Part-Time employees) + Paid Holidays + Medical/Pharmacy + Dental + Vision + 100% Employer-Paid Short-Term Disability + 100% Employer-Paid Long-Term Disability + 100% Employer-Paid Employee Basic Life & Accidental Death and Dismemberment + Voluntary Employee Life & Accidental Death and Dismemberment + Voluntary Spousal Life + Voluntary Dependent Life + Hospital Indemnity, Accident and Critical Illness + Commuter/Transit Account + Healthcare Flexible Spending Account + Dependent Care Flexible Spending Account + Health Savings Account + 401(k) with employer match + 100% Employer-Paid Employee Assistance Program (EAP) + Employee Discounts Salary Range - / hour EEO Statement EEO STATEMENT United Site Services is an equal opportunity employer.
In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity or expression , age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law.
Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.
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