Asst. Housekeeping Mgr - Los Angeles, United States - Hotel Figueroa

Hotel Figueroa

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Compensation Type:

Yearly Highgate Hotels:
Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S.

gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.

Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues.

The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.

Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.

With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.

Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

One of the longest-standing hotels in Downtown L.A., Hotel Figueroa recently completed a stunning restoration by award-winning design agency Studio Collective.

Hotel Figueroa's fierce spirit is now matched with modern touches, all while respecting the property's original footprint and Spanish Colonial design.

The hotel boasts 268 rooms and suites, five F&B outlets and a landscaped courtyard featuring its iconic coffin-shaped pool.

Hotel Figueroa's vibrant arts program includes rotating art exhibits showcasing the works of L.A.'s most compelling female artists — an homage to its founding in 1926 as the largest project to have been financed, owned and operated by women.

Overview:

The Assistant Housekeeping Manager is responsible for administering and managing housekeeping functions in the housekeeping office and serving as housekeeping receptionist.

Responsibilities:

Assistant Housekeeping Managermust at all times be attentive, friendly, helpful and courteous to guests and associates.
Prepares daily room attendant assignments according to established productivity.
Contacts associates regarding schedule changes due to business needs in accordance with established guidelines.
Prepare daily task assignments for all housekeeping staff, and follow-up on completion.
Review and prep VIP checklist and VIP rooms.
Manage and assign deep clean projects. Prepare and update log of all projects.
Ensure that all special requests are completed.

Answers telephone, and all other communication technologies, including two-way radio monitoring and acting on each request as appropriate and dispatching appropriate personnel.

Must maintain constant communication with other departments.
Monitor room status, out-of-order, out-of-service, discrepant, show rooms and VIP rooms
Maintain "Lost and Found" procedures and policies according to standards.
Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment.
Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery.
Records housekeeping attendance daily.
Issues keys and maintains key control system as applicable.
Completes maintenance requests daily for all maintenance issues reported. Log and track completion.
Ensure overall guest satisfaction.
Attend all required department trainings and meetings.
Perform any other duties required by hotel.

Qualifications:

Education & Experience:

High School diploma or equivalent preferred.
Two or three years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
Must have the ability to report to work on time and when scheduled.
Must have the ability to stand and/or walk for extended periods of time.
Must meet standards of appearance and maintain a high level of personal hygiene at all time.
Ability to communicate both verbally and in writing in English with guests, management, and co-workers.

Computer literacy to include:
Property Management Systems; Microsoft Office; Payroll systems

Physical requirements:
Flexible and long hours sometimes maybe required.

Must be proficient in Windows, Company approved spreadsheets and word processing.

Long hours sometimes required.

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.

Must be able to multitask and prioritize departmental functions to meet deadlines.

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