Desktop Support Specialist - Boston, United States - Certec Consulting

Certec Consulting Boston, United States

3 days ago

Description

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Visa:
W2(USC/GC/H4/L2/GC-EAD/H1-B, Hire Friendly) ,C2C

Rate W2/1099/C2

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Description

3-5 Years Required

Location:
Boston,MA

Onsite 5 days a week

Business Line:

IT

Reports to:
Desktop Support Manager

BASIC PURPOSE
The Desktop Specialist (Tier 2) would provide hands-on and remote technical support to the Company's end users.

This person would move and deploy endpoint technologies for any new employee, transfer, or termination along with rebuilding and reimaging endpoint hardware.

This person would also be responsible for maintaining and supporting all organizational and departmental PC/Laptop images and applications on a consistent basis.

This role requires end user deskside support to resolve technical issues.

The successful candidate must be able to work in unsupervised situations, provide excellent customer service, be extremely detailed and highly motivated.

Primary Responsibilities

Configure, deploy, and troubleshoot all endpoint technologies, including physical and virtual technologies
Provide deskside computer trouble shooting / problem resolution
Deploy and troubleshoot operating systems and enterprise application software
Manage incidents / requests assign to the Desktop Support Team
Develop and maintain user and technical documentation
Work on specific tasks or projects to meet business goals and objectives
Backup to the Help Desk Team (Tier 1)
Coordinate hardware repair with MSP
Perform hardware moves and inventory
Perform administrative duties (ordering supplies, receiving of equipment, and Performing inventories)

Additional Responsibilities

Point of escalation for difficult and complex issues escalated by the Help Desk
Point of contact for Help Desk questions/knowledge
Analyze and identify trends in reported issues and devise preventative solutions
Participate in Continuous Process Improvement on Desktop Support Processes
Participate in cross team projects
Other tasks and projects assigned by the manager

Job Requirements

Bachelor's degree or 4 years of studies in
ITrelated field
2-3 years of experience in desktop hardware/ software configuration in an enterprise environment
Industry Certification preferred, A+, MCITP
Understanding of ITIL Framework
Solid understanding of PC and Laptop hardware and peripherals
Strong understanding of Windows OS, SCCM, and Microsoft Office applications
Understanding of financial applications preferred, Bloomberg, Factset, Thomson Reuters

Thanks,

Jay Kernes

Certec Consulting, inc

Fax

We are certified as a Women's Business Enterprise (WBE)
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