- Competitive salary up to $70,000
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including health insurance and retirement plans
- Chance to work collaboratively in a complex medical group environment
- Ability to influence others and make a positive impact on employee workplace performance
- Flexible work schedule with the possibility of local, regional, and national travel up to 10%
- Develop, coordinate, and present job training and customer service program initiatives
- Monitor live and recorded calls to evaluate the effectiveness and efficiency of the call center
- Conduct training on customer relations policies, internal call center systems, and communication skills
- Analyze data, prepare reports for quality management, and identify ongoing training needs
- Serve as the primary backup for Workforce Management and perform other assigned duties
- AA/AS degree in Human Resources, Organization Development, or related field required
- Minimum of 3 years' work experience in employee training and development in a healthcare setting or healthcare call center
- Proficiency in Microsoft Office Suite products and other systems required for the position
- Ability to travel locally, regionally, and/or nationally up to 10% of the time
- Excellent verbal, written, and interpersonal communication skills
- BA/BS degree in a related discipline preferred
- Additional experience above the minimum education considered in lieu of required education on a yearforyear basis
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Bilingual Training and Development Specialist, Solution Center - Doral, United States - Knewin
Description
Employer Industry:
Healthcare Services
Why Consider this Job Opportunity:
What to Expect (Job Responsibilities):
What is Required (Qualifications):
How to Stand Out (Preferred Qualifications):
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