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    patient access rep i - , VA, United States - Sentara Healthcare

    Sentara Healthcare
    Sentara Healthcare , VA, United States

    2 weeks ago

    Default job background
    Description
    City/State

    Suffolk, VA

    Overview

    Work Shift

    Third (Nights) (United States of America)

    Sentara Health is currently seeking a Patient Access Representative at our Sentara Obici Hospital in Suffolk, Virginia.


    • Up to $1,500 Sign-On Bonus for Qualified Candidates

    Hours/Shift:
    Ful-Time Nights, possible alternating weekends and holidays.


    Sentara Benefits:
    We are setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. Sentara offers exciting benefits including medical, dental, vision, paid annual leave, paid parental leave, emergency caregiver leave, educational assistance, student loan paydown, 403(B), 401(K) and more For more information about our employee benefits click Benefits - Sentara )


    • Join our team Be a part of an excellent healthcare organization who cares about People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve The people of the communities that we serve have nominated Sentara Employer of Choice for over ten years. U.S. News and World Report has recognized Sentara as having the Best Hospitals for 15+ years.
    Sentara Obici Hospital is a state-of-the-art facility located in Suffolk, Virginia. This 172-bed, full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care.

    In June 2010, Sentara Obici opened a new three-story, 63,480 square-foot wing, which includes all private beds serving orthopedic, medical, and surgical patients and increased the hospital's bed capacity.

    Workplace and Community Culture at Sentara Obici Hospital (Suffolk, VA) - YouTube


    Position Overview:


    As a Patient Access Rep with Sentara, you will work in Patient Registration for the Emergency Department and/or various registration areas of the hospital.

    This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities such as Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients.


    Click to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Health.


    Education Required:
    High School Diploma


    Experience Required:
    Two Years of Customer Service and/or

    Two Years of Data Entry

    Proficiency in Keyboarding


    • Associate or bachelor's degree in Lieu of two years of experienceKeywords: #INDEED, Customer Service, Patient Registration, Data Entry, Front Desk, First Point of Contact, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical, monster
    Job Summary


    The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record.

    During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards.

    They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely.

    In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara.

    They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time.

    The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

    Two years of customer service and/or data entry experience required. Six months of previous healthcare experience a plus. Associate's or Bachelor's degree can be considered in lieu of two years of experience.

    Knowledge of third party payers, ICD-9/ CPT coding and medical terminology preferred.

    Interpersonal skills necessary in order to successfully gather and exchange information in both oral and written communications with proper grammar, spelling and punctuation.

    Demonstrated proficiency in computer keyboarding skills required.

    Extensive training provided for entry-level candidates and opportunities for advancement provided.


    Qualifications:
    HS - High School Grad or Equivalent (Required)

    Customer Service, Data Entry

    Skills

    Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Time Management

    Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

    Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.


    Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at for further information.

    In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

    In support of our mission to improve health every day, this is a tobacco-free environment.
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