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    Director of Events - Oakland, United States - Boxcar Theatre Inc

    Boxcar Theatre Inc
    Boxcar Theatre Inc Oakland, United States

    1 month ago

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    Job Description

    Job Description

    Please note; that this role is based in San Francisco

    BOXCAR THEATRE produces unique and immersive event experiences in San Francisco, including public performances, and private & corporate events that include: holiday parties, team-building activities, client entertainment, weddings and birthday parties.

    BOXCAR THEATRE celebrates inclusion and is committed to workplace diversity.

    As a matter of policy, we do not discriminate against race, gender, sexual orientation, age, physical ability, or any other articles of identity in our hiring practices.

    The company holds the safety, well-being, and enjoyment of our performers, staff and guests in the highest regard.
    The Venue Director is a full-time, exempt salaried position in the Management Office of BOXCAR THEATRE. Compensation is based on experience and performance. The position is eligible for paid time off and other benefits.

    The Venue Director reports to the VP of Operations and supervises the FOH Department including: Event Managers, Concierges, Pit Bosses, FOH Associates, Security, and Coat Check.

    In addition, the Venue Director also oversees the facilities team including:
    House Technicians, Facilities Manager, and Janitorial Staff.

    The position works closely and communicates with the Food & Beverage Director, Bar Manager, Box Office Manager, Event Coordinator, and Entertainment Director to successfully execute all private and public events.

    The Venue Director is responsible for setting Department goals, managing and helping Team Members to create exceptional five-star Client and Patron experiences during private events and Boxcar related programming, including performances of The Speakeasy.

    The Venue Director must perform the following tasks to the highest standards:
    Provide exceptional leadership around the the principals of 5-star service
    Supervise daily FOH operations
    Set Departmental objectives, work schedules, policies and procedures
    Develop department expense budgets and ensure on-budget performance
    Monitor the appearance, standards and performance of all FOH Team Members with an emphasis on training and teamwork
    Ensure the venue and all workstations are kept clean, organized and event-ready, including fulfilling any maintenance needs
    Review Client and Patron satisfaction reports and implement actions to improve results
    Maintain good communication and working relationships with all departments and colleagues
    Implement ongoing reporting methods tracking profits and profit margin, with a focus on increasing sales velocity
    Provide exceptional leadership among all staff; project and cultivate a professional manner with an emphasis on hospitality and Guest service

    Attend meetings as required, including:
    operations, productions, private events, and staff meetings
    Conduct routine job performance reviews for all direct reports

    Primary Duties Include:

    FRONT OF HOUSE
    Hire, fire, train, manage, and schedule all FOH Staff Members
    Augment departmental needs when required
    Execute bi-weekly payroll
    Budget, monitor, and oversee the ordering of all supplies
    Track expenditures against budgets and provide periodic reports as requested
    Manage day to day customer service, including: lost and found, Customer questions and complaints ensuring satisfaction
    Develop and maintain emergency procedures, conduct emergency drills, train staff and provide leadership in emergencies

    IMMERSIVE PRODUCTIONS
    Implement Guest Flow and Crowd Management techniques
    Develop, implement, and document FOH tracks and responsibilities
    Create and maintain an effective table reservation system
    Ensure linens are clean and all service equipment is in proper working order
    Ensure the venue maintains a comfortable temperature for Clients and Guests
    Responsible for the cleanliness of the venue, including lavatories and making sure the space is set up and "show ready"

    OTHER DUTIES AS ASSIGNED

    Necessary Qualifications:
    A minimum of five years of experience in the hospitality industry is required
    A minimum of five years of management experience is required; such experience in the hospitality industry is preferred
    Bachelor's degree required
    Advanced degree in hospitality management preferred

    Company Description Boxcar Theatre is a non-profit arts company dedicated to supporting bold directorial concepts and unique visions with an emphasis on interactive and immersive experiences.


    Utilizing dynamic imagery, physical movement, and innovative storytelling, Boxcar strives to establish an environment in which audiences are engaged in a visceral sense and an intellectual capacity.


    Through innovative productions, we strive to reach non-traditional as well as traditional theatergoers and expand the theatre community by including a variety of artists across multiple disciplines.


    We are devoted to the establishment of a permanent company of artists who work and train together in an ensemble setting.

    Company Description


    Boxcar Theatre is a non-profit arts company dedicated to supporting bold directorial concepts and unique visions with an emphasis on interactive and immersive experiences.\r\rUtilizing dynamic imagery, physical movement, and innovative storytelling, Boxcar strives to establish an environment in which audiences are engaged in a visceral sense and an intellectual capacity.\r\rThrough innovative productions, we strive to reach non-traditional as well as traditional theatergoers and expand the theatre community by including a variety of artists across multiple disciplines.\r\rWe are devoted to the establishment of a permanent company of artists who work and train together in an ensemble setting.

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