- Collaborate with the Solution Architect/Engineer to understand customer requirements and provide technical expertise during pre-sales discussions and presentations.
- Assist in the development of network and security solutions proposals, including solution architecture, hardware/software selection, and pricing.
- Address technical inquiries and concerns from prospective customers, providing insights and recommendations to address their specific needs.
- Stay informed about industry trends and competitive offerings to effectively position our solutions and differentiate them in the market.
- Design and plan the deployment of network and security solutions based on customer requirements and best practices.
- Configure and deploy networking equipment, including routers, switches, firewalls, and VPN appliances, according to design specifications.
- Conduct testing and validation of implemented solutions to ensure functionality, performance, and security compliance.
- Collaborate with other teamsto coordinate implementation activities and minimize disruption to business operations.
- Document configurations, procedures, and best practices to facilitate knowledge transfer and future troubleshooting.
- Provide ongoing support for deployed network and security environments, responding to incidents, service requests, and change management activities.
- Troubleshoot network issues, diagnose root causes, and implement corrective actions to restore service and prevent recurrence.
- Monitor network performance and security posture using monitoring tools and perform proactive maintenance activities as needed.
- Escalate complex issues to higher-level support teams or vendors, ensuring timely resolution and minimal impact on business operations.
- Maintain accurate records of incidents, service requests, and changes in the ticketing system, adhering to established SLAs and KPIs.
- Collaborate with product management and engineering teams to identify opportunities for service enhancements and new feature development.
- Participate in service design and development initiatives, providing technical insights and recommendations to improve product offerings.
- Conduct research and evaluation of emerging technologies and industry trends to inform service roadmap and strategy.
- Contribute to the creation of service documentation, including user guides, training materials, and knowledge base articles.
- Engage with customers and stakeholders to gather feedback and insights, driving continuous improvement of our network and security services.
- 7+ years of experience in network engineering, with a focus on Cisco, Cisco Meraki, Fortinet, and HPE solutions.
- Strong proficiency in configuring and troubleshooting Cisco routing and switching technologies (e.g., Cisco IOS, Catalyst, Nexus).
- Experience deploying and managing Fortinet firewall appliances and security features (e.g., FortiGate, FortiAnalyzer, FortiManager).
- Familiarity with HPE networking products and solutions, including Aruba switches and wireless access points.
- Solid understanding of network protocols and technologies, including TCP/IP, VLANs, VPNs, and DNS.
- Experience with network monitoring and management tools (e.g., Auvik, OpsRamp)
- Certifications such as CCNA, CCNP, Fortinet NSE, or HPE ASE are highly desirable.
- Strong analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks in a dynamic environment.
- Excellent communication and interpersonal skills, with the ability to work effectively both independently and as part of a team.
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Network Engineer - Conshohocken, United States - Razor Technology
Description
Job Description
Job DescriptionJob Summary: We are seeking a skilled Network Engineer specializing in the deployment and support of network and security environments built on primarily Cisco, Fortinet, and HPE solutions. In this role, you will be responsible for designing, implementing, and supporting our teams management of customer networks. You will collaborate with cross-functional teams to deliver innovative solutions that meet the evolving needs of our business.
Key Responsibilities:
PreSales Assistance:
Implementation:
Support Operations:
Service Development:
Qualifications:
Razor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service.
Keeping up with emerging technologies and trends isn't easy—but you don't have to do it alone. We're with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand.
Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.
Company Description
Your Trusted IT Solutions Expert\rRazor Technology gives you all the tools, resources, and technology you need to stay competitive, relevant, and profitable. Your fast-changing business challenges keep us focused on providing world-class technology solutions. But our desire to create trusted, long-lasting relationships keeps us focused on delivering the highest standards of service.\r
Keeping up with emerging technologies and trends isn't easy—but you don't have to do it alone. We're with you every step of the way. We develop, implement, and support end-to-end IT solutions that simplify your infrastructure, eliminate cost, and allow you to scale on demand.\r
Headquartered in Philadelphia, we serve over 300 clients in the greater Northeast and Mid-Atlantic regions. Whether SMB or enterprise, our clients need help leveraging the benefits of scalable, reliable and secure IT solutions. We take the pressure off you and your IT department so you can focus on what matters most: running your business.
