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Santa Rosa

    Retail Market Manager - Santa Rosa, CA, US, United States - Work World

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    Sales
    Description

    Position Overview:

    Location:
    Santa Rosa, CA (Some travel required)

    Compensation- $65k-$80k


    About Work World:
    Work World is the largest specialty retailer of workwear and work boots in the Western U.S.

    From humble beginnings in 1990, we now operate 35+ stores under the Work World and Whistle Workwear brand names in California, Nevada, and Washington.

    We sell boots, apparel, scrubs and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.

    We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country.

    We are committed to our values of customer service, respect, positivity and integrity, and require each employee to demonstrate these values.

    We're excited to add to our management team. Work World is growing and we need your help.

    Join our location and help lead the next stage of growth for our company. We are looking for a Market Manager.


    What's In It for You:
    Generous Bonus Structure
    Paid Time Off
    401k Retirement plan
    Medical, Dental, and Vision insurance
    Employee Discounts


    What it's like working here:
    Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company. We seek to create an inclusive environment and always put our internal and external customers first.
    Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.


    What you'll be doing:


    Responsible for store management (lead and manage accountability) oversight of all operations for two locations in the Santa Rosa Market.

    Direct and support both stores to achieve Sales, EBIDAT, and KPI's
    Train and develop promotable Assistant Store Managers for in-market promotions.
    Assist DM & TSM in training initiatives and projects
    Policy, process, and training development
    Store remerchandising and merch training
    Recruiting and hiring in a difficult market
    Assist DM in remote markets
    Assist in new market development
    Hiring for new stores
    Assisting DO and PM in project follow-ups
    Assist in coordinating merch delivery and set-up logistics
    Inspire, motivate, lead, and develop a store team
    Model and foster a consumer centric mindset within the store
    Model selling behaviors through genuine interactions with consumers
    Provide direct coaching, feedback, training, and supervision of the store staff
    Open and close the store
    Prepare opening and closing paperwork
    Greet customers and assist customers in finding items
    Answer phone courteously
    Keep store neat and clean at all times
    Ring sales on cash register
    Process merchandise shipments
    Prepare bank deposits and drop at bank
    Buy change for store as needed
    Process damages, to include preparation of debit memos
    Supervise and assist training all personnel
    Work nights and weekends
    Perform other duties as assigned by your Area Manager and/or Director of Operations
    Set expectations for customer engagement, store policies and procedures to appropriately manage expenses while maximizing sales and profitability


    What You'll Need:
    Minimum 3-years of prior retail management experience as a Store Manager
    Experience managing multiple locations
    Experience staffing & recruiting
    High School Diploma
    Ability to communicate clearly and effectively
    Ability to work independently and lead a team
    Strong verbal and written communication skills
    Ability to constructively coach others to succeed
    Able to work a full-time schedule including nights, weekends, and holidays
    Must be able to climb a ladder
    Must be able to lift 25 pounds
    Standing for long periods of time
    Bi-Lingual a plus


    What You'll Learn:
    Leadership and organizational development skills
    Sales and merchandising best practices

    • Customer service techniques including communication, and the ability to outperform the
    • expectations of our customers
    The ability to adapt to fast and unique situations to provide an amazing customer experience
    How to network and build long lasting relationships with both customers and your fellow employees

    Pay Range:
    USD $65, USD $80,000.00 /Yr.% % %%sales%%


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