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    Technical Engagement Network - Arlington, United States - BCMC, LLC

    BCMC, LLC
    BCMC, LLC Arlington, United States

    3 weeks ago

    Default job background
    Description

    BCMC is supporting a U.S. Government customer to provide support for onsite incident response to civilian Government agencies and critical asset owners who experience cyber-attacks, providing immediate investigation and resolution. Contract personnel perform investigations to characterize of the severity of breaches, develop mitigation plans, and assist with the restoration of services. We are seeking Technical Engagement Network (TEN) Help Desk Technicians to support this critical customer mission.

    Responsibilities:

    Serve as the first level Help Desk for the TEN Labs systems and accounts

    Assist new user setup of equipment, accounts and tools

    Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner

    Create and maintain accurate Tickets for Help Desk activities

    Good problem-solving skills

    Work with Asset Management to support accurate records and maintain a good accounting of assets

    Support the implementation of new technologies and equipment in the lab environment

    Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database.

    Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure

    Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions

    Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and MacBook to users

    Required Skills:

    U.S. Citizenship

    Must have an active DoD Secret clearance, TS/SCI clearance is preferred

    Must be able to obtain DHS Suitability

    1+ years of directly relevant experience

    Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS

    Proficiency and proven capability in the following areas: Asset management practices and principles, Help Desk ticket processing and procedures, Good Customer support, Ability to keep detailed notes

    Must be able to work collaboratively across physical locations.

    Desired Skills:

    Experience with writing technical procedures and standard operating procedures

    Virtualization automation and optimization

    Experience with Virtual Private Networks (VPN)

    Experience with virtual desktops (Citrix, VMWare)

    Required Education: BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.

    Desired Certifications: -

    Security+

    Our Company Overview:

    Business Computers Management Consulting Group, LLC (BCMC) is a small business specializing in Information Technology (IT), Cybersecurity, Information Assurance (IA), SOA, Big Data Management, Program Management, and more for Federal, State, and Local agencies. We possess highly skilled engineers, providing innovative solutions backed by strong past performances. We are ISO 9001:2015, ISO 27001:2013, 20000:2018, and CMMI L3 certified and registered promising highest quality and services to all of our clients.

    Benefits

    Extremely competitive salary

    95% employer paid for employee medical, dental, & vison coverages

    100% employer paid for employee life, STD & LTD disability coverages

    401k with company match and profit sharing

    Flexible Spending Account (FSA) for dependent & health care

    11 standard holidays & 3 weeks of annual leave

    ESS-3173

    Lab Manager - I - LMG01

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