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    Customer Service Specialist - Fort Worth, United States - Diabetes and Thyroid Center of Fort Worth, PLLC

    Diabetes and Thyroid Center of Fort Worth, PLLC
    Diabetes and Thyroid Center of Fort Worth, PLLC Fort Worth, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    We are seeking a Customer Service Specialist to join our team You will be responsible for helping customers by providing product and service information and resolving technical issues.

    Responsibilities:

    • Handle customer inquiries and complaints
    • Provide information about the services
    • Troubleshoot and resolve product issues and concerns
    • Document and update customer records based on interactions
    • Develop and maintain a knowledge base of the evolving products and services
    • Informs patients of balances and insurance requirements, strive for 100% collections of copays and patient payments.
    • Schedules and Reschedules Patient Appointments
    • Scans documents into EHR
    • Completes Check in and Check out Procedures for Patients
    • Enforces DTC office policies
    • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.

    ​Qualifications:

    • Previous experience in customer service, sales, or other related fields
    • Ability to build rapport with clients
    • Ability to prioritize and multitask
    • Positive and professional demeanor
    • Excellent written and verbal communication skills
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