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    Marketing Operations Manager, Go-To-Market - Charlotte, United States - BrightSpeed

    BrightSpeed
    BrightSpeed Charlotte, United States

    3 weeks ago

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    Description


    Company DescriptionAt Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

    Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.

    Be a part of the team that will make this vision a reality....designing and building a world class fiber network and creating a customer experience second to none.

    Check us out on the web Job DescriptionWe are currently looking for a Marketing Operations Manager, Go-To
    • Market to join our Mass Markets team In this role, you will report directly to the Director, Marketing OperationsAs the Marketing Operations Manager, Go-To Market, your duties will include:Collaborate with cross functional teams to ensure marketing readiness and or ongoing operational support for residential and small business programs, products, pricing, offers, and strategies are launched in marketDevelop operational plans that position our teams to meet and exceed targetsOrchestrate each initiative across a wide array of teams including product marketing, pricing, IT, compensation, training, sales, operations, finance, legal, competitive intelligence and reporting and analytics to ensure our teams are ready and positioned for successEnsure process assurance by tracking and providing operational program support as neededMonitor program effectiveness by partnering with sales channels and provide this back to the product teams (iterative feedback loop)Provide support in launching new or managing ongoing marketing tactics to sales and marketing teams with agile project management processesIdentify impacts of launch across the customer journeyWork with cross functional journey owners to document tactic flow and impact (includes Product/Development for prioritization)Determine reporting processes; implement manual reporting as neededCommunicate status of program throughout to various audiences (written and orally)Determine gaps and opportunities for efficienciesManage marketing programs from offer concept thru fulfillment to ensure process and / or revenue assurance.
    Will include multiple programs based on customer type, customer scenario (acquisition or retention), region, channel (digital, call center, face to face)Implement and track programs that will enable marketing achievement of goalsQualifications

    WHAT IT TAKES TO CATCH OUR EYE:
    Bachelor's degree in Business, Marketing or related field8+ years in Marketing, Marketing Operations, Program Management8+ years' experience in the telecommunications industryExperience launching new programs, products, pricing and offers to sales channelsCross-functional leadership experienceStrong organizational and tracking skillsAbility to connect the dots across strategy, planning, execution and results; agile marketingProcess and detail orientationStrong written communication and public speaking/presentation skillsStrong track record of establishing trusted relationships


    BONUS POINTS FOR:
    Direct or sales support experience#LI-SS1Additional InformationWHY JOIN US?We aspire to contemporary ways of working.
    Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End
    • East Tower in Charlotte, NC.
    We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce.

    At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances.

    We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
    We offer competitive compensation and comprehensive benefits.

    Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health.

    Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.

    Diversity, equity and inclusion are at the center of our grounding belief in Being Real. When we bring our authentic selves to work, everyone is better as a result.

    A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

    Brightspeed is an Equal Opportunity Employer/Veterans/DisabledFor all applicants, please take a moment to review our Privacy Notices:
    Brightspeed's Privacy Notice for California ResidentsBrightspeed's Privacy NoticeVideos To
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