- Manages and resolves customer issues including:
- Part and pump application issues and system issues
- Technical support and interface for shop repairs
- Site service and installation, equipment startup
- Pump maintenance and operational training
- Product Field Complaint (PFC) resolution include quality investigations and warranty support
- B.S. degree in Engineering (required).
- With at least two years of experience of centrifugal pump engineering and application (preffered).
- Knowledge of AutoDesk or similar products (required).
- Be familiar with and effectively use: All applicable MS Office applications and AutoDesk (AutoCAD/Inventor).
- BSME preferred and ANSYS training (preferred).
- Responsiveness - Sensitivity for urgency and timeliness; ensures efficiency and thoroughness of communications.
- Time management - Managing one's own time and the time required for projects along with the ability to prioritize tasks required to effectively manage multiple projects simultaneously.
- Effective Communication - talking to others to convey information effectively one on one and with customers, with the ability to convey information so others understand.
- Deductive Reasoning - The ability to apply general rules to specific problems to produce sensible/useful answers.
- Ability to work independently.
- Develop and maintain knowledge and working experience working with mechanical equipment or auxiliary equipment.
- Ability and willingness to function in an office environment as well as hands on in a field environment.
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Application Engineer - Port Arthur, United States - KSB SE and Co KGaA
Description
KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services,industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing facilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB's research and development activities forms the basis for the company's success.
People. Passion. Performance. It is these three success factors that make KSB the company it is today.
At KSB, we recognise that it is people who actually make the difference - the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products.
REPORTS TO: Engineering Manager
POSITION OVERVIEW:
As an Application Engineer, you will be responsible for coordination and execution of daily standard / general / project business proposal generation. This role requires an individual who is well-organized and detail oriented who can thrive in a fast paced team environment. The Application Engineer will work hand-in-hand with our Internal KSB team (Sales, Purchasing, Logistics and Operations), as well as directly with end-users, to accurately manage customer quotes and issue resolution.
RESPONSIBILITIES:
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. KSB makes hiring decisions based solely on qualifications, merit, and business needs at the time.
We value employees who take the initiative and are committed to our company; Employees who take responsibility and for whom business success is the focus of their actions. In return, we offer fair framework conditions for collective wages and pensions, flexible working time models, individual training opportunities and the best career prospects.
