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- Provide high-level demonstrations and discussions of system functionality to clients as needed.
- Assist in client preparation for system releases and changes.
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Client Services Specialist II - San Diego, United States - Corelation
Description
Voted Top Workplaces in San Diego in 2021, we live and work by our core values of integrity, collaboration, innovation, respect, and service.
Corelation has a generous 401K retirement plan, an extensive paid time off policy, and one of the best company cultures out there When you join the Corelation Team, you are embarking on a journey of professional and personal development.
What We Are Looking For
Responsible for supporting client needs through the organization and completion of Help Desk tickets, as well as incoming support calls and other channels.
Responsible for specializing in an area of the core system to act as a subject matter expert for clients, vendors, and peers.
Displays in-depth knowledge of a complex module in the system. Provides mentoring and assistance to Level I ticket escalation through specific ticket assistance.Requirements
Why You Are The Perfect Fit
Experience
Two years of similar or related experience.
Education
(1) A college degree (non-technical discipline) or (2) multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or (3) in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training.
Why We Are Your Perfect Fit
Benefits Include but not limited to:
Medical, Dental, Vision, Life Insurance
401(K) Match
Discretionary profit share
Discretionary annual bonus
Wellness Programs:
Yoga and Massages
Bi-Weekly engagements (coffee tastings, trivia, etc.... )
Community Involvement
Professional Development Growth Days
Vacation Days
Floating Holidays
Sick Days
Parental leave
What you can be a part of:
Company Band
Book Club
Basketball
Flag Football
Volleyball
DEIA groups
Pay Range:
*Range depends on geographic metro / zone, budget, and experience.
*Any use of AI during the application screening and interview process will result in disqualification*
Salary Description
$57,885 - $68,100