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    Customer Service Specialist - San Diego, United States - FightersMarket

    FightersMarket
    FightersMarket San Diego, United States

    1 week ago

    Default job background
    Description

    Fighters Market ) is a growing Brazilian Jiu-Jitsu Uniforms and Apparel business. Our goal is to provide our customers with a wide variety of Brazilian Jiu-Jitsu supplies at competitive prices and with superior customer service. We are looking for a results-driven retail Sales Associate to be responsible for online AND in-store sales activities. The ideal employee will be able to provide excellent customer service, maintain high customer satisfaction, and exceed company expectations. Knowledge of the jiu-jitsu industry is a plus.

    Schedule: 40 hr weeks, Monday to Friday 8:45am-5:15pm

    Hourly Wage: $18.00 per hour

    **Benefits offered for this job:**

    Vacation (1 week per year to start, then 2 weeks per year)

    Group Health Insurance

    Paid Holidays

    401k with employer match

    Employee Discounts

    Be part of a growing business with a positive work environment

    Advancement opportunities

    **Sales Responsibilities**

    Ensure high levels of customer satisfaction through excellent sales service

    Assess customers needs and provide assistance and information on product features

    "Go the extra mile" to drive sales

    Maintain in-stock and presentable condition assigned areas

    Remain knowledgeable on products offered and discuss available options

    Cross-sell products

    Collaborate with co-workers to ensure customer needs are met

    Build productive and trusting relationships with customers

    **Customer Service Responsibilities**

    Effectively manage large amounts of incoming calls

    Identify and assess customers' needs, in order to achieve satisfaction

    Handle complaints, provide appropriate solutions and alternatives in a timely manner, and follow-up to ensure resolution

    Keep records of customer interactions, process customer accounts and file documents

    Follow communication procedures, guidelines and policies

    Go the extra mile to engage with customers

    **Requirements**

    Proven working experience as a sales associate and/or relevant customer support experience

    Basic understanding of sales principles and customer service practices

    Proficiency in English

    Solid communication and interpersonal skills

    Familiarity with CRM systems and practices

    Customer orientated, and ability to adapt/respond to different types of personalities

    Excellent communication and presentation skills

    Ability to multi-task, prioritize, and manage time effectively

    High School Diploma or Equivalent

    36 months of Sales & Customer Service experience

    *We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.*

    **Apply for Customer Service Specialist**

    First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code LinkedIn URL (optional) Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation (optional)

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