- Ensuring field employee safety
- Meeting with customers to guarantee obligations and expectations are met
- Directing the performance of field maintenance and contractual service operations
- Conducting field education training with field workforce
- Maintaining customer quality assurance; with emphasis on safety, managing labor and material expenses
- Improving efficiencies, managing route schedules, and callback rates
- Providing technical support
- Authorizing repair orders and tracking completion
- Managing labor and material investments within budget
- Leading change to improve efficiency and communication
- High school education required; BA/BS degree preferred or equivalent relevant work experience
- Background in leading a team of technicians preferred
- Elevator industry experience desired, but not mandatory
- Excellent communication and leadership skills essential
- Ability to work in a team-oriented and dynamic environment
- Self-motivated with the capability to manage multiple projects simultaneously
- Strong computer and technology skills, business acumen, and a passion for customer service are required
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Manager, Maintenance Field Operations - Tulsa, United States - Otis Worldwide
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Description
Country:
United States of America
**Otis Elevator Company** is looking for a **highly motivated Manager of Maintenance Field Operations** to lead service operations activities in the branch. This person will be in charge of day-to-day management of field staff, employee selection, field training, and safety. Additionally, they will oversee operations efforts and priorities to ensure excellent customer satisfaction.
If you enjoy a fast-paced environment and want to grow your field operations career, then we have an exciting opportunity for you. We are searching for a motivated, top-performing field operations professional to provide high-quality products/services that meet customer needs.
Job Responsibilities:
Education:
Experience/Qualifications:
If you reside in a city, chances are we will provide you a lift or play a role in keeping you moving each day. When you join **Otis**, you become part of a cutting-edge global industry leader with a resilient business model. You'll be part of a diverse, trusted, and caring community where your contributions, skills, and capabilities gained from working alongside the best and brightest keep us connected and at the forefront.
We offer opportunities, training, and resources that develop leadership and capabilities in Sales, Field, Engineering, and Major Projects. Our Employee Scholar Program is a point of pride, sponsoring colleagues to pursue degrees or certification programs.
Today, our focus is on people. As a global, people-powered company, we prioritize Safety, Ethics, and Quality in everything we do. To learn more about environmental, social, and governance (ESG) at **Otis**, click here.
**Otis** is looking for individuals who want to be part of the team and help us #Buildwhatsnext. We are an Equal Opportunity/Affirmative Action Employer, value diversity, and welcome differences. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class. If you require an accommodation during the employment application process due to a special need or disability, please contact us.