Jobs
>
Jersey City

    At Your Service Agent - Jersey City, United States - Marriott International

    Marriott International
    Marriott International Jersey City, United States

    1 week ago

    Marriott International background
    Description

    Additional Information Evening shifts, Pay:
    $24.60/hour

    Job Number

    Job Category Rooms & Guest Services Operations

    Location The Westin Jersey City Newport, 479 Washington Blvd, Jersey City, New Jersey, United States VIEW ON MAP

    Schedule Full-Time

    Located Remotely? N

    Relocation? N

    Position Type Non-Management


    POSITION SUMMARY
    Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately.

    Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.

    Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.


    Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.

    Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.

    Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards.

    Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.

    Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.


    PREFERRED QUALIFICATIONS

    Education:
    High school diploma or G.E.D. equivalent.

    Related Work Experience:
    No related work experience.


    Supervisory Experience:
    No supervisory experience.


    License or Certification:
    None


    The pay range for this position is $24.60 to $24.60 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

    Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

    We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


    At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves.

    To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life.

    We want our associates to embrace their own well-being practices both on and off property.

    You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

    Be where you can do your best work, begin your purpose, belong to an amazing globalteam, and become the best version of you.

  • Marriott International, Inc

    At Your Service Agent

    2 weeks ago

    Marriott International, Inc Jersey City, United States

    **Additional Information** Evening shifts, Pay: $24.60/hour · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** The Westin Jersey City Newport, 479 Washington Blvd, Jersey City, New Jersey, United States VIEW ON MAP · **Schedule** Full-Time · **L ...

  • Creattix Talk

    Customer Service Agent

    2 days ago

    Creattix Talk Jersey City, United States

    **Position**: Customer Service Agent · **Location**: Jersey City, NJ · **Department**: Customer Support · **Position Summary**: · **Key Responsibilities**: · **Problem Resolution**: Resolve product or service issues by clarifying the customer's complaint, determining the cause, s ...

  • dnata

    Ramp Agent/ground Service Agents

    2 weeks ago

    dnata Newark, United States

    Overview: · **dnata is hiring Full time Ground Service Agents at EWR Airport** · **Free single Health Insurance Coverage** · **Hourly rate $19.25** · **Must be available to work various shifts/weekends/holidays** · **Valid driver license is required** · ** Weekly pay, 401K, paid ...

  • NEW YORK ATHLETIC CLUB

    Guest Service Agent

    2 weeks ago

    NEW YORK ATHLETIC CLUB New York, United States

    The best guest service agents will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. · **Guest Service Agent Responsibilities**: · - Greeting guests upon arrival and making them feel welcomed. · - Administering check-ins ...

  • Tech Connected

    Guest Service Agent

    2 weeks ago

    Tech Connected New York, United States

    **Job Location**: New York City · **Position**: Guest Service Agent · **About the Role**: · We're seeking a motivated individual to join our team as a Guest Service Agent. As a Guest Service Agent, you will be the first point of contact for guests, providing exceptional service a ...

  • Hyatt Herald Square NYC

    Guest Service Agent

    3 weeks ago

    Hyatt Herald Square NYC New York, United States

    We are seeking an individual to fill the position of Guest Service Agent at the Hyatt Herald Square Hotel NYC. As a Guest Service Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver ou ...

  • Distrikt Hotel NYC

    Guest Service Agent

    3 weeks ago

    Distrikt Hotel NYC New York, United States

    **Summary: Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests, making and modifyin ...

  • The Muse New York

    Guest Service Agent

    1 week ago

    The Muse New York New York, United States

    **Description**: · At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do We understand what ...

  • Hampton Inn - Chelsea

    Guest Service Agent

    1 week ago

    Hampton Inn - Chelsea New York, United States

    Overview: · **Opportunity: Guest Service Agent / Night Auditor** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $18-19/hr · **Your Growth Path** · Front Desk Supervisor or Sales Co ...

  • Mondrian Park Avenue

    Guest Service Agent

    3 weeks ago

    Mondrian Park Avenue New York, United States

    **Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $25/hr · **Your Growth Path** · Front Desk Supervisor - Front Office Manager · * ...

  • Mondrian Park Avenue

    Guest Service Agent

    3 weeks ago

    Mondrian Park Avenue New York, United States

    Overview: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $25/hr · **Your Growth Path** · Front Desk Supervisor - Front Office Manager · **HHM ...

  • Hampton/Home2

    Guest Services Agent

    2 weeks ago

    Hampton/Home2 New York, United States

    City, State: · New York, New York · Hourly Rate of Pay $28.76 · The purpose of a GUEST SERVICE AGENT is to serve as the primary contact for all guests throughout their stay and effectively and efficiently check guests in and out of the hotel. · ESSENTIAL DUTIES AND RESPONSIBILITI ...

  • Soul Dental

    Customer Service Agent

    2 weeks ago

    Soul Dental Manhattan, United States

    $16 - $18 hourly · **Responsibilities**: · - Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries · - Handle complaints, present appropriate solutions, and alternatives within the timefr ...

  • PROSPECT AIRPORT SERVICES

    Passenger Service Agent

    2 weeks ago

    PROSPECT AIRPORT SERVICES Newark, United States

    Passenger service assistants provide a variety of services: · - Wheelchair Assistance · - Skycap Services · - Unaccompanied Minors Escort Service · - Electric Cart Drivers · **Job Types**: Full-time, Part-time · Pay: From $19.00 per hour · **Benefits**: · - Dental insurance · - H ...

  • The Allen Hotel

    Guest Service Agent

    3 days ago

    The Allen Hotel New York, United States

    Guest service agents answer telephone calls from guests seeking to make or cancel hotel reservations. They greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information. Agents answer guest requests for assistance and coordinate with housekeep ...

  • Holiday Inn Express New York City Wall Street

    Guest Service Agent

    5 days ago

    Holiday Inn Express New York City Wall Street New York, United States

    **Overview**: · **Opportunity: Guest Service Agent** · Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. · **Compensation**: $18/hr · **Your Growth Path** · Front Desk Supervisor or Sales Coordinator - Fro ...

  • Flik Hospitality Group

    Guest Service Agent

    20 hours ago

    Flik Hospitality Group New York, United States

    **Salary**:$24 / Hour · **Other Forms of Compensation**: · **What makes FLIK click** · - What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow ...

  • AKA

    Resident Services Agent

    2 days ago

    AKA New York, United States

    **AKA Sutton Place is hiring for a Part Time Resident Services Agent with 1+ years' hotel experience** · **RESPONSIBILITIES** · - Responsible for completing daily shift reports. · - Audit reservations to ensure reservation accuracy and all residents' requests are in order prior t ...

  • Group One, LLC & Affiliated Companies (Omni-Serv)

    Customer Service Agent

    4 days ago

    Group One, LLC & Affiliated Companies (Omni-Serv) Newark, United States Part time

    : · **Job Scope**: · ** Please note that this position is part-time and works the following shift ** · **Shift: 5:00 am & 3:00 pm** · **Duties/Responsibilities**: · - Provide assistance in the monitoring and flow of individuals through security check lane(s) to reduce wait times ...

  • Holiday Inn Express JC

    Front Desk Guest Service Agent

    3 weeks ago

    Holiday Inn Express JC Jersey City, United States

    **Benefits**: · - Flexible schedule · - Free uniforms · - Health insurance · - Opportunity for advancement · - Paid time off · - Training & development · **Front Desk Agent** · First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're ...