- Be compassionate
- Practice a meritocracy of ideas
- Ownership mentality
- Client service mentality, understanding + ease of practice "hospitality principles"
- Creative problem-solving
- Process - oriented thinking
- Conflict Resolution
- Ability to navigate ambiguity
- Enthusiastic, energetic, and friendly disposition despite highly demanding environment
- Ability to maintain composure under stress
- Cross-functional collaboration
- Interpersonal communication: be aware of other's reactions and embody empathy
- Proven ability to learn from mistakes, ability to reflect
- Vitals documentation
- Autoclaving steralization + disinfecting
- Supply expiry review
- Customer Service skills
- Strongly adheres to process
- Resourcefulness
- Highly Organized
- Keen to Detail
- Self - motivated
- Greet and direct all patients, or other related individuals to appropriate locations while maintaining excellent customer service at all times
- Maintain lines of communication amongst care team members to ensure back and front of house operations are aligned with patient/care team needs
- Educate patients when visiting the clinic on Tia Services (workshops, acupuncture, community events, retail products, pricing, etc.)
- You're passionate about diversity and inclusion. You believe in sex-positive, no judgment and radically inclusive healthcare for every person, and espouse these values in your everyday life
- Spearhead all administrative duties varying from scanning and uploading patient medical health information, electronic filing of EOBs, documentation upkeep of clinic operations such as Wellness Credits, billing Issues, Inventory, Mail assortment, Accuracy in DrChrono Appointments Check In/Out Flow in regards to: Payment Profiles, Billing Status
- Assist care coordinators in the booking process. Scheduling all inbound patients based on assignment.
- Basic housekeeping to ensure communal areas are stocked, cleanly, and maintained
- Escalate any facility maintenance issues
- Assist with preparing patients for examination, obtain patient medical history
- Obtain vital signs, Document results and patient information in EMR, instruct patients with follow-up instructions as necessary, and perform clerical duties necessary for the physicians to see the patient.
- Undertake additional ad-hoc projects as assigned to help with clinic operations varying from research, product sourcing, GSuite Documentation of processes, miscellaneous errands, facilitation of team meetings and/or training.
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Front Desk Associate: Pasadena - Los Angeles, United States - TIA Inc
Description
Role Title: Front Desk Associate (Front and Back Office)Location: Tia Pasadena
Shift: Monday-Friday 7:30am-4pm &11:30am-8:00pm; Some Saturdays (hours may vary)
Compensation: $20 - $23/hr.
Reporting to: Clinic Manager
Role Summary: Ensures hospitable patient member experience at the Tia Clinic, and in collaboration with the care team and Clinic Manager, maintains efficient patient operations. Actively participates in reporting feedback/suggestions related to patient care, and clinic or front of house process to supervisory staff.
Values :
Achieve excellence, with regard to impact over effort
Proficiency in core MS/Google Suite
Hospitality: Be compassionate and utilize interpersonal communication to execute a hospitable and seamless patient experience