- Reporting and timekeeping; technical/administrative training; assuring ITIL process compliance; actively communicating with the government to include utilizing MS Teams; scheduling to effectively utilize all team resources; support management decision-making; committing to quality management standards, QA/QC compliance, and metrics analysis.
- Coordinates team schedules ensuring mission coverage.
- Assigns personnel to various projects, directs their activities, and evaluates their work.
- Nominates employees for recognition and awards program.
- Trains, mentors, coaches, and enforces the SOSi code of conduct.
- Recommends innovative solutions to more effectively and efficiently support work performance.
- Assures ATCTS reporting compliance and employees training and certifications are current.
- Provides performance feedback and appraisals for all direct reports.
- Nominates employees for recognition and awards program.
- Supports leadership development and succession planning program.
- Drive the focus of the ITIL framework for the organization to include problem management, availability & capacity management, incident management, change management, and service asset & configuration management.
- Utilize a robust IT service management platform based on international standards (ISO 20000), following the latest ITIL guidance (ITIL 4)
- Assure compliance with existing ITIL processes, which are Service Request Incident, Event, Problem, Change, Availability, Capacity and Service.
- Integrate service delivery strategies with our PMBOK inspired program management approach to focus on planning, executing, and monitoring systems and services, ensuring optimal service delivery within a secure environment.
- Ensure performance reporting IAW ITIL Key Performance Indicators and Metrics Process Plan.
- Recommend ITIL best practices to better manage performance and compliance assurance.
- Follow established processes and procedures for equipment movement which includes ticketing, change management, Configuration Management Database (CMDB) updates and property accountability.
- Provide timely performance reporting IAW ITIL Key Performance Indicators and Metrics Process Plan.
- Perform CPI & CSI activities, analyze performance and process data for CPI/CSI trending, and provide recommendations that demonstrate improvements over both short term and longer term schedules.
- Leads the integration of new technical solutions and platforms into the DoDIN-A, develops new processes, and authors new SOPs and TTPs to employ them to their full potential.
- Facilitate Risk Management program for Program Management function.
- Remain accountable for the compliance and effectiveness of the following programs: Quality Assurance, Quality Control, ITIL Program, and Service.
- Oversee S2DS governance - ensuring an ethical, quality-driven approach to service delivery, promoting customer success.
- Implement the organization's systems analysis and programming activities, managing two or more of the following families: applications systems analysis and programming, operating systems analysis and programming, information systems training, or database management.
- Review all systems development project requests and coordinate schedules and related departmental activity.
- Provide overall direction and guidance to assigned project managers.
- Review and evaluate work of subordinate staff and prepares performance reports.
- Prepare activity and progress reports regarding all systems analysis and programming sections.
- Actively collaborate with GTMs, Branch Chiefs, Division Chiefs and Leadership
- Active in scope SECRET clearance or the ability to obtain Interim SECRET eligibility
- HS +12 years of experience, AA/AS +10 or BA/BS +8
- ITILv4 Expert Certification
- Ability to perform on-call and after duty hours as needed
- Communicate effectively both orally and in a written form with users and office staff
- Capable of explaining complex procedures both verbally and in writing
- Work independently and within a team structure
- Ability to set priorities and organize work to meet deadlines
- Establish and maintain a cooperative working relationship with those contacted during the course of the work day
- Ability to solve problems quickly and completely in a logical manner Preferred Qualifications
- PMP Certification
- 3-5 years or more of supervisory experience
- Working conditions are normal for an office environment.
- Fast paced, deadline-oriented environment.
- May require periods of non-traditional working hours including consecutive nights or weekends (if applicable)
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Security Analyst with Security Clearance
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RSC2, Inc. Sierra Vista, AZ, United StatesJob Type Full-time Description Founded in 2009, RSC2, Inc · is a Small Business Administration (SBA) Certified HUBZone Professional Services company headquartered in Baltimore, Maryland · RSC2 provides breakthrough expertise, support services, and technologies to make operations, ...
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By Light Professional IT Services Sierra Vista, AZ, United StatesOverview By Light Professional IT Services (By Light) are leading providers of innovative Information Technology (IT) services and communications support to the Department of Defense and Federal Agencies · By Light is looking for personnel to support the Network Enterprise Techno ...
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Peraton Sierra Vista, AZ, United StatesAbout Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy · As the world's leading mission capability integrator and transformative enterprise IT provider, we del ...
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By Light Professional IT Services Sierra Vista, AZ, United StatesOverview By Light Professional IT Services (By Light) are leading providers of innovative Information Technology (IT) services and communications support to the Department of Defense and Federal Agencies · By Light is looking for personnel to support the Network Enterprise Techno ...
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Found in: Dice One Red US C2 - 4 days ago
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SOSi Sierra Vista, AZ, United StatesOverview **This position is contingent upon award of contract** SOS International, LLC (SOSi) is currently seeking a Systems Administrator with experience in activities related to system administration · Essential Job Duties · • Responsible for activities related to system admini ...
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Agile Defense, Inc. Fort Huachuca, United StatesAgile Defense provides leading-edge Digital Transformation solutions to support and advance our customers' mission. We deliver innovative and high-quality services to our customers worldwide through an empowered and engaged workforce. Requisition #: 254 Job Title: Datalink Analys ...
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Information Technology Security Analyst with Security Clearance
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Program Manager with Security Clearance
Found in: Dice One Red US C2 - 4 days ago
SOSi Sierra Vista, AZ, United StatesOverview **This position is contingent upon award of contract** SOS International LLC (SOSi) is currently seeking a senior Program Manager at Fort Huachuca, AZ to lead a large, mission-critical program with continuous (24x7) operations · The ideal candidate will possess extensive ...
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Network Engineer with Security Clearance
Found in: Dice One Red US C2 - 1 day ago
SOSi Fort Huachuca, United StatesOverview **This position is contingent upon award of contract** SOS International, LLC (SOSi) is currently seeking a Network Engineer with experience in installation, configuration, and support of an organization's local area network (LAN), wide area network (WAN), Agency Interne ...
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IA/Cyber Security Engineer with Security Clearance
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CACI Sierra Vista, AZ, United StatesProgram Manager Job Category: Project and Program Management Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: None Type of Travel: None · • * · • CACI is seeking a Program Manager responsible for the overall co ...
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Datalink Analyst with Security Clearance
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Agile Defense, Inc. Sierra Vista, AZ, United StatesAt Agile Defense we know that action defines the outcome and new challenges require new solutions · That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next · Our vision is to bring adaptive innovation to sup ...
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Found in: Dice One Red US C2 - 2 days ago
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Found in: Dice One Red US C2 - 4 days ago
Agile Defense, Inc. Sierra Vista, AZ, United StatesAt Agile Defense we know that action defines the outcome and new challenges require new solutions · That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next · Our vision is to bring adaptive innovation to sup ...
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Department of Defense Sierra Vista, AZ, United StatesDuties · • Serves as a Contract Specialist within the delegated authority for pre and post award contracting/procurement requirements. · • Serves as point of contact for assigned procurements. · • Resolves contractual issues encountered in performance work statements or specifica ...
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Technical Editor with Security Clearance
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Department of Defense Sierra Vista, AZ, United StatesDuties · • Prepares publications to be presented to multiple audiences such project lead engineers and engineering personnel, upper installation management, program and projects managers, customers, and the USAISEC higher headquarters. · • Makes edits to technical publications. · ...
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PKI Lead with Security Clearance
Found in: Dice One Red US C2 - 4 days ago
Eiden Systems Corporation Sierra Vista, AZ, United StatesEiden Systems Corporation is seeking a PKI Lead to support our upcoming contract award · As the PKI Lead you will need to have extensive knowledge of DoD and Army CAC/PKI policy, procedures, and guidance · What you will need to know: · • Experience in collecting, analyzing, and r ...
Service & Quality Management Team Lead with Security Clearance - Sierra Vista, AZ, United States - SOSi
Description
OverviewThis position is contingent upon award of contract SOS International, LLC (SOSi) is currently seeking a Service & Quality Management Team Lead in Fort Huachuca, AZ
The Service Management Team Lead reports to the Deputy Program Director and serves as the ITIL Senior Subject Matter Expert
The Service Management Team Lead is the overall ITSM process manager and applies an ITSM process-based approach to all functional services for stakeholders
Acts as the coordination point between contractors, government task managers, external organizations, and other internal technical areas for all ITSM process responsibilities
Essential Job Duties
Supervisory responsibilities to include but not limited to:
All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status
SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.
