Integrated Monitoring Center Team Lead - Washington, United States - Belcan

Belcan Washington, United States

1 month ago

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Technology / Internet

Description

IMC Support Technician Lead

Must possess the ability to clear Public Trust

Supporting all aspects of the FCC's IT Infrastructure by delivering and maintaining a robust, flexible, secure, and efficient technology portfolio while tracking all efforts performed in the FCC's IT Service Management System.

Providing leadership, training, and mentoring support to Senior and Junior Integrated Monitoring Center support personnel.
Ensuring proper staffing levels are maintained and schedules are built to provide continuous onsite support.
Collaborating with other Subject Matter Experts, vendors, and Government employees to optimize existing SolarWinds and Dynatrace tools and modules for better monitoring of the FCC Infrastructure and Applications.
Offering network and infrastructure management and operations support, tracking all work in FCC's ITSM system.
Providing network and infrastructure monitoring support.
Offering continuous onsite support monitoring uptime and performance of Hardware/infrastructure and services including telecom, security, and related services, and applications.
Working closely with NSOC, Tailored Platforms, Data Center, and Engineering teams to deploy and maintain FCC provided monitoring tools, as well as with other FCC contractors and vendors to ensure enterprise services are monitored and optimized via the IMC.
Developing plans to respond to critical warnings and alerts, including Major Incidents.
Collaborating closely with NSOC in responding to IT security-related alerts.
Utilizing NSOC checklist for IT security-related alerts.
Reporting uptime and performance metrics as per the SLA.
Drafting and submitting an Operations Monitoring Tool Assessment for Government review and approval.
Completing an assessment of all monitoring tools and providing recommendations to enhance enterprise-level monitoring.
Implementing approved enhanced enterprise monitoring capabilities within agreed project timelines.
Drafting and submitting an IMC Alert Response Plan for Government approval, including identification of FCC designated POC and applicable SOP.
Implementing the approved IMC Alert Response Plan and providing updates to the COR annually.
Delivering an After-Action Report (AAR) for any experienced outage or degradation in performance, including details of symptoms, impacts, timeline, root cause, and recommendations to prevent reoccurrence.

Knowledge/skills:

Strong background and experience as a Monitoring Support Technician and/or Team Lead.
Strong background and experience with SolarWinds and Dynatrace monitoring tools.
Experience with ServiceNow ticketing system.

Experience: 5-7 Years of Relevant Experience

Education and Certification:

Bachelor's in Information Technology or relevant field.

Compensation:

We offer a competitive pay and benefits package with a salary range of $100,000 - $115,000. Benefits may include healthcare, dental, vision, life insurance, 401(k), education assistance, paid time off, holidays, and other paid leave as required by law.

Equal Opportunity Employer (EOE).

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