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On-Site Service Specialist - Overland Park, United States - Ricoh
Description
Job Description
Job DescriptionSummary
Manager's Job Description:
$16.50/hr Temp to engage.
No vaccine requirements.
Looking for someone with good communication, computer literate, customer facing, organized with attention to detail.
Candidate will be performing Mail room functions of identifying incoming mail, imaging, preparing outgoing mail, print production, reception coverage for breaks & lunch.
There is no extensive lifting, standing or walking involved. Usually no lifting over 35lbs but if so assistance would be made available.
No driving is required.
The dress code is business casual.
KeyBank Real Estate is the customer and the worksite address is 11501 Outlook Dr Ste 300, Overland Park, KS
Free parking is available
Shift timings
8:30 am to 5:30 pm (Mon- Fri)
Job Type: Temp to perm
Roles & Responsibilities
Provides operations functions in one or all of the following areas: operates high volume duplicating equipment, performs associated copying tasks, operates high volume document imaging equipment and related software. Also operates High volume mail management systems.
Generates reports for digital printing, imaging, and mail systems in digital format.
Ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage.
Provides copier maintenance and/or repair of customer site equipment.
May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc.
May performs various building support functions related to meeting set ups and light maintenance.
Note: Due to the higher level of presentation and telephone skills needed to perform receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist.
This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
JOB DUTIES AND RESPONSIBILITIES
Runs high volume copy machines and performs binding and finishing work.
Operating high volume document imaging systems.
Operating document image handling software- Operating MS Office and Email systems for opening, sending and retrieving files
Opening, saving and transferring PC files based on established protocols
Accessing document management systems via established protocols- Ensures convenience copiers are working properly, checking for quality via daily inspections.
Clears paper jams and informs technicians of specific problems.
Maintains records for management reports and inventories of supplies needed.
Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
Calculates charges for jobs performed and maintains some billing logs.- Responds to and coordinates all service calls required by customer.
May perform filing duties in conjunction with specific customer requests.
Delivers completed jobs to pre-determined customer locations within and outside of the site.
Maintains daily meter and service logs.
May travel between customer's buildings.
Answers customer questions regarding status or feasibility of job requests.
Ensures upkeep of convenience copier areas by keeping neat and well stocked.
Performs duties related to the shipping of materials.
Performs duties related to the receiving of materials.
May perform meeting room and conference room set ups.
May perform building occupant moves within assigned facilities.
May perform re-lamping and light maintenance duties as assigned.
May perform occasional cleaning duties as needed.
May require periodic overtime on nights and weekends, including off-hour emergency response.
Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
Uses all copier equipment, calculator, fax machine, postage meter and some PC.
Performs filing duties, which may include 'purging' and archiving old documents
.- Performs other duties as assigned.
Minimum Qualifications
QUALIFICATIONS (Education, Experience and Certifications) Typically Required: - Requires high school diploma, GED, or equivalent work experience. - Some related copy job experience is preferred. - May require a valid driver's license and minimum levels of auto insurance coverage per Ricoh policy. - Demonstrated competency in basic computer skills including proficiency in MS Office Suite. KNOWLEDGE, SKILLS AND ABILITIES - Technical aptitude with printers, copy and postage machines and other office equipment - Good customer service skills - Good organization skills WORKING CONDITIONS, MENTAL AND PHYSICAL DEMANDS - Typically, an office environment with adequate lighting and ventilation, and a normal range of temperature and noise level. - Work assignments are diversified. Interpret, comprehend and apply complex material, data and instruction – prepare, provide and convey diversified information. - Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50-55 lbs. and in pushing or pulling machines on wheels, which may weigh up to 700 lbs., in order to move for repairs. Walking between buildings may be necessary. - Moderate dexte
