- Coordinating sale vehicle run processes, monitoring auctions, and maintaining direct communication with clients to ensure their expectations are met while navigating complex communication rules and rigorous audit criteria.
- Building positive relationships with clients, the specialist examines vehicles in the sales lineup, coordinates transportation, and reviews Condition Reports to capture required announcements.
- Educating clients on auction processes and complementary company products, upselling Manheim/CAI services based on client needs, generating file jackets for client audits and coordinating redemptions with consumers.
- Primary point of contact for resolving client issues for accounts ranging from simple to highly complex, broad scope accounts, collaborating with the national sales team, physical site representatives, corporate Commercial Services post-sale team, Arbitrators and various stakeholders.
- Assists with customer care issues and respond to dealer and commercial client inquiries, problems, or concerns in a professional manner, escalating as necessary. Develops a positive relationship with assigned clients, seeking to understand their vehicle requirements and helping them understand auction processes, vehicle availability and processes for sale, preparation, and delivery.
- In coordination with national account representative, follows account specific procedures to prepare and audit sale vehicle run process including managing run order, scheduling, providing notice to customer account, vehicle repairs, accurate charge posting (pre-sale and limited post-sale), reporting, invoicing, etc.
- Monitors vehicle sales processes and liaise with auctioneers in lane, department managers, national commercial sales teams, mechanic shops, and operations to ensure efficient vehicle preparation and auction block representation to include both initial runs and re-runs on sale day.
- Examines vehicles within the sales lineup, utilizing Auto Check to verify that inventory meets necessary specifications, identifying any missing vehicles, and collaborating with account representatives to ensure that vehicles are prepared for sale, complete with suitable imaging and announcements.
- Coordinates vehicle transportation, ensuring timely delivery and resolution of emerging issues.
- Reviews Condition Reports to capture required announcements (Structural, Flood, True Miles Unknown, AS IS – NAAA guidelines for miles and age), Branded Title, Manufacturer's Buyback, etc.
- Educates and upsells national clients on complementary company products and services to ensure client satisfaction.
- Works with other Manheim departments regarding post-sale activities, AR, and on other matters.
- Generates file jackets for client audits containing condition reports and all invoices for performed work and transportation.
- Responsible for efficiently coordinating redemptions, involving scheduling with consumers for vehicle pickup, facilitating payments, and ensuring proper documentation, all while delivering exceptional customer service and resolving issues with professionalism.
- Serves as a liaison between clients and the Title Shared Services Center (TSSC) to ensure timely receipt of negotiable titles.
- Collaborates with Accounts Receivable department to post accurate charges; process and send invoices as needed; and actively pursue collections.
- Demonstrates effective prioritization skills by understanding the role of assigned tasks within the comprehensive lifecycle of auctioned cars.
- Demonstrates professionalism and sincere appreciation for the business relationships that have been established amongst the client and Manheim. Qualifications: Minimum-
- High School Diploma/GED and 3 years' experience in a related field.
- OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline;
- OR 5 years' experience in a related field
- Strong verbal and written skills required.
- Ability to build strong business relationships required.
- Problem solving and de-escalation skills required.
- Strong organizational skills required.
- Vision abilities required include close, distance and depth perception.
- Bending and light lifting 10 lbs. or less required.
- Sitting and standing for extended periods of time. Preferred-
- Bachelor's degree in a related discipline preferred.
- Strong knowledge of Salesforce, AS400, Workbench and Excel preferred.
- Previous experience as a Commercial Services Specialist preferred
-
Service Specialist
2 days ago
Hallmark Kansas City, United StatesHALLMARK - Because Connecting With Each Other Has Never Been More Important · For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect with the Hallmark brand. I ...
-
Service Specialist
1 week ago
Hallmark Cards Kansas City, United StatesHALLMARK - Because Connecting With Each Other Has Never Been More Important For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That's why millions of people all over the world connect Specialist, 1st Shift, Servic ...
-
Customer Service Specialist
2 days ago
Frontmatec Kansas City, United StatesWould you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you. · We are currently look ...
-
Crisis Services Specialist
1 week ago
Easter Seals Midwest Kansas City, United StatesThe Crisis Services Specialist provides daily assistance and supports to individuals in the Crisis Services Program who meet the criteria for access to crisis services due to critical need. This position utilizes applied behavior analysis techniques Specialist, Behavioral, Overni ...
-
Patient Service Specialist
3 days ago
Select Medical Kansas City, United StatesOverview · Patient Service Speicalist · Parkville, MO · Float Position - will travel to different clinics · Job Description · When patients enter our centers, we want them to have an exceptional experience - starting at the front desk. That's where you come in. As a patient servi ...
-
Social Services Specialist
4 days ago
State of Missouri Kansas City, MO, United StatesThe Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives. · Are you passionate about helping people? Do you love working ...
-
Food Service Specialist
1 week ago
Hallmark Kansas City, United States**Food Service Specialist** · **Location:** Kansas City, MO, US, 64108 Youll add value to one of the worlds most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to **enri ...
-
Customer Service Specialist
15 hours ago
Frontmatec Kansas City, United StatesWould you like to be part of an international manufacturing and engineering company with a world-leading market position? An organization under constant development, delivering complex and large-scale turnkey projects? Then Frontmatec is the place for you. · We are currently loo ...
-
Patient Service Specialist
1 week ago
Select Medical Kansas City, United StatesOverview · Patient Service Specialist · Parkville, MO · Job Description · When patients enter our center in Parkville, we want them to have an exceptional experience - starting at the front desk. Thats where you come in. As a patient service specialist, youll manage both the pati ...
-
Guest Services Specialist
1 week ago
Children's Mercy Kansas City Kansas City, United StatesAs a member of the Guest Services team, this position will be the first and lasting impression for our patients and families and will support creating a welcoming environment consistent with our hospital values and culture of Patient and Family Cente Guest Service, Specialist, Sh ...
-
Food Service Specialist
1 week ago
Truman Medical Centers Kansas City, United States**If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.** · **Please log into myWORKDAY ) to search for positions and apply.** · Food Service Specialist - Food Services UH/TMC (6:30A ...
-
Building Services Specialist
4 weeks ago
General Services Admin Kansas City, United StatesSummary · As a Building Service Specialist, you will manage and evaluate building operations to achieve customer permissions while directing the implementation of the best options/solutions. · The Services Center Division is dedicated to the operations, maintenance and technical ...
-
Support Services Specialist
1 week ago
Environmental Protection Agency Kansas City, United StatesSummary This position is in Region 7, Mission Support Division, Security, Safety, and Facilities Management Branch. About Region 7. This is an office-centered position*--you must physically report to the duty station stated in this announcement on a regular basis. EPA offers work ...
-
Guest Services Specialist
1 week ago
Children's Mercy KC Kansas City, United StatesThanks for your interest in Children's Mercy: · Do you envision finding a meaningful role with an inclusive and compassionate team? At Childrens Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serv ...
-
Client Services Specialist
5 days ago
Beauty Brands, Inc. Kansas City, United StatesBeauty Brands is hiring a Client Service Specialist who is passionate about helping others, loves beauty products, and works well in a team environment. Our associates provide excellent customer service and help drive engagement that supports our sto Client Service, Specialist, C ...
-
Customer Service Specialist
2 days ago
Brightree Kansas City, United StatesCustomer Service Specialist - Resupply page is loaded Customer Service Specialist - Resupply · Customer Service Specialist - Resupply · locationsKansas City, KS, United States time typeFull time posted onPosted 7 Days Ago job requisition idJR_011740 You could say Brightree by R ...
-
Financial Services Specialist
1 week ago
FCS Financial West Plains, MO, United StatesAt FCS Financial, part of the nationwide Farm Credit System, we are looking for a Financial Services Specialist to join our Customer Service Team FCS Financial is a member of the largest agriculture lending cooperative in the United States today. We are looking for a friendly, co ...
-
Rail Service Specialist
2 weeks ago
A&K Railroad Materials Inc Kansas City, United StatesJob Description · Job DescriptionDescription:About Us: · A&K Railroad Materials Inc. is a leading supplier of new and used railroad track materials. A&K has sales offices and a network of storage and distribution facilities strategically located throughout the United States. Toge ...
-
Patient Service Specialist
2 days ago
Concentra Career Choice Kansas City, United StatesOverview: · Are you ready to take your career to new heights? At Concentra, you will be a vital member of our patient care team and play a crucial role in providing exceptional care to our patients. Our mission is to improve the health of Americas workforce, one patient at a tim ...
-
Commercial Services Specialist II
5 days ago
Cox Enterprises Kansas City, United StatesCompany · Cox Automotive - USA · Job Family Group · Vehicle Operations · Job Profile · Commercial Services Specialist II · Management Level · Individual Contributor · Flexible Work Option · No remote option; must work at a specified Cox location · Travel % · No · Work Shift · Day ...
Commercial Services Specialist II - Kansas City, United States - Cox Enterprises
Description
Job Description
This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. The Commercial Services Specialist II demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally. This is a critical role managing client services, where a single mistake could potentially result in a substantial financial withdrawal from the business, underscoring the pivotal importance of accountability and excellence in customer interactions. PRIMARY DUTIES/KEY RESPONSIBILITES:Drug Testing
To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.Benefits
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.About Us
Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
