Jobs
>
Plano

    Associate, Customer Service Operations - Plano, United States - Hyundai Capital America

    Hyundai Capital America
    Hyundai Capital America Plano, United States

    3 weeks ago

    Default job background
    Description

    Job Description Associate, Customer Service Operations Z ) **Description**

    **Who We Are:** Through our service brands Hyundai Motor Finance, Genesis Finance*, and Kia Motors Finance, we provide financial products tailored to meet the needs of Hyundai, Genesis, and Kia dealerships nationwide, including dealer inventory and facility financing. And, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

    **Employee Value Prop and Culture:** Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

    From our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in HCA's success.

    **Global One Company:**

    Many countries. One identity. Hyundai Capital has offices across the world, including China, Canada, the United Kingdom, Germany, Russia, Brazil and Korea. Our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

    **General Summary:**

    The Analyst, Operations Support will report to the Manager, Operations Support and is responsible for providing support, process and performance analysis for the functions of Servicing related to Call Center Operations, Back Office and Citations, etc. The successful candidate will help the Manager, Operations Support oversee the day to day activities of the Servicing Vendor and work with the vendors management team both on-site and remotely to ensure employee and operations development; including: operational performance, staffing management, strategy execution and performance results reporting.

    All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.

    **Duties and Responsibilities:**

    Help oversee the daily operations of the servicing vendor to ensure they are meeting their daily, weekly and monthly key performance indicators.

    Assist the Manager, Customer Service Operations in working as a liaison between HCAs Servicing group and the servicing vendor to ensure fluid and consistent communication between both operations. Perform trend analysis and provide recommendations to ensure departmental results align with strategic vision.

    Assist with analysis, reporting, forecasting and effective use of business systems to drive process improvements with effective controls to drive Call Center Operations, Citations, Back Office and other processes as needed.

    Support Operations as needed in administration support, training, performance, escalation management, citations and back office support.

    Work closely with colleagues across Hyundai Capital America and other business partners, including: IT, Sales, Finance and others to drive improvement in quality, service, and profitability.

    Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance.

    Perform all other duties as assigned.

    **Knowledge and Skills:**

    Solid oral and written communication skills, must be able to influence using intellect and strong interpersonal skills, bilingual preferred

    Must be detailed-oriented, demonstrate strong organizational and time management skills, have a positive attitude and a commitment to deliver quality analysis

    Ability to understand analysis, reporting, technical processes and business systems

    Ability to cross train junior team members, Successful track record of thriving in a dynamic and fast paced environment

    Proficiency in Excel, Word, PowerPoint, and other MS Office products

    Multi-tasking ability

    **Qualifications**

    3+ years related experience in financial institutions; finance companies, banking or equivalent work experience

    Knowledge of loan and/or lease systems desirable

    Bachelors degree or equivalent work experience

    **Physical Requirements and Working Condition:**

    Employees in this class are subject to extended periods of sitting, standing and walking, vision to monitor and moderate noise levels. Work is performed in an office environment.

    **Hyundai Capital America is committed to the health and safety of our workplace. If hired, you will be required to submit proof that you have been fully vaccinated for COVID-19.**

    **Primary Location**

    : United States-Texas-Plano

  • Toyota

    Service Operations Engineer II

    6 days ago

    Toyota Plano, United States

    paid time off, paid holidays, tuition reimbursement, 401(k) · At Toyota, we are reimagining mobility through innovative, high-quality technology solutions designed to enhance lives and meet our company mission of "Producing Happiness for All." If you are interested in reimagining ...

  • Toyota Motor Sales, U.S.A., Inc.

    Service Operations Engineer II

    1 week ago

    Toyota Motor Sales, U.S.A., Inc. Plano, United States

    Overview · Who we are · At Toyota, we are reimagining mobility through innovative, high-quality technology solutions designed to enhance lives and meet our company mission of "Producing Happiness for All." If you are interested in reimagining mobility with us in an inclusive env ...

  • Toyota

    Service Operations Engineer II

    1 week ago

    Toyota Plano, United States

    Overview Who we are · At Toyota, we are reimagining mobility through innovative, high-quality technology solutions designed to enhance lives and meet our company mission of "Producing Happiness for All." If you are interested in reimagining mobility with us in an inclusive envir ...

  • Toyota Motor Sales, U.S.A., Inc.

    Service Operations Engineer II

    1 week ago

    Toyota Motor Sales, U.S.A., Inc. Plano, United States

    OverviewWho we areAt Toyota, we are reimagining mobility through innovative, high-quality technology solutions designed to enhance lives and meet our company mission of "Producing Happiness for All." If you are interested in reimagining mobility with us in an inclusive environmen ...

  • Prestonwood Baptist Church

    Food Services Operations Manager

    3 weeks ago

    Prestonwood Baptist Church Plano, United States

    Job DetailsJob LocationPlano Campus - Plano, TXPosition TypeFull-TimeDescriptionResponsible for managing activities of the Prestonwood Baptist Church (PBC) Food Services. Responsibilities:Ensure excellence in customer service, food quality and facility maintenance Supervise and c ...

  • Fisher Investments

    Part-Time Service and Operations Associate

    3 weeks ago

    Fisher Investments Plano, United States Part time

    Imagine walking into an environment surrounded by motivated, thoughtful, and passionate individuals committed to improving our clients' financial futures. At Fisher Investments, we take pride in developing talent in our Part-time Service and Operations Associates and preparing th ...

  • USAA

    Guidewire Infrastructure Engineer

    2 weeks ago

    USAA Plano, United States Full time

    Why USAA? · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working a ...

  • Baylor Scott & White Health

    Anesthesia Tech

    4 days ago

    Baylor Scott & White Health Plano, United States Full time

    Location: Plano · Unit: Anesthesia Services · Shift: FT Days: M-F 6:30a-3p · JOB SUMMARY · The Anesthesia Technician 1, under general supervision, sets up equipment, instruments, drugs and supplies for anesthesia procedures. Cleans anesthesia equipment and work area. Stocks anest ...

  • Baylor Scott & White Health

    Surgical Technologist PRN

    4 days ago

    Baylor Scott & White Health Plano, United States Full time

    Location: Plano Heart Hospital · Unit: Surgery · Shift: PRN Days · JOB SUMMARY · The Surgical Technician 2 functions in the inter operative phase of patient care to expedite surgical procedures, under the direction and supervision of a Registered Nurse. This position assists the ...

  • Black Sheep Coffee

    Assistant General Manager

    1 week ago

    Black Sheep Coffee Plano, United States

    **Location**:Plano, TX · **Hours**: 45 Hours Per Week - Full Time · **Requirements**: Mon-Sun Flexibility, Management Experience · Are you ready for the Assistant General Manager opportunity of a lifetime? We are looking for the most capable AGMs in DFW to play a critical role in ...

  • Baylor Scott & White Health

    Nurse Practitioner

    6 days ago

    Baylor Scott & White Health Plano, United States Full time

    JOB SUMMARY · The NP -CV/CT- Inpatient, is a licensed, certified, non-physician healthcare provider who effectively renders direct patient care and possesses delegated prescriptive authority, is credentialed and privileged, and whose service is billed as an independent billing pr ...

  • Baylor Scott & White Health

    Physician Assistant

    6 days ago

    Baylor Scott & White Health Plano, United States Full time

    JOB SUMMARY · The PA - CV/CT - Inpatient, is a licensed, certified, non-physician healthcare provider who effectively renders direct patient care and possesses delegated prescriptive authority, is credentialed and privileged, and whose service is billed as an independent billing ...

  • USAA

    IMS Systems Programmer

    1 week ago

    USAA Plano, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • USAA

    CICS systems programmer

    1 week ago

    USAA Plano, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • O'Neil Digital Solutions, LLC

    Manager, Client Services

    2 weeks ago

    O'Neil Digital Solutions, LLC Plano, United States

    **About Us**: · **Summary**: · The Client Services Manager's priority is to support the Strategic Relationship Manager and Lead Client Services Manager in the day-to-day management of client's business activities, and will be responsible for the internal job production SLA monito ...

  • USAA

    Product Development Manager

    2 weeks ago

    USAA Plano, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • USAA

    Lead Business Advisor

    2 weeks ago

    USAA Plano, United States Full time

    Why USAA? · Let's do something that really matters. · At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to g ...

  • Baylor Scott & White Health

    Sterile Processing Tech

    4 days ago

    Baylor Scott & White Health Plano, United States Full time

    $5K Sign On Bonus · Location: Plano · Unit: Sterile Processing · Shift: FT Nights M-F 11p-7:30a; with call · JOB SUMMARY · The Sterile Processing Technician 2 performs a variety of duties associated with cleaning, sterilization, processing, organizing and distributing patient e ...

  • Baylor Scott & White Health

    Sterile Processing Tech

    4 days ago

    Baylor Scott & White Health Plano, United States Full time

    $5K Sign On Bonus · Location: Plano · Unit: Surgery Unit · Shift: FT Evenings: M-F 3p-11:30p · JOB SUMMARY · The Sterile Processing Technician 2 performs a variety of duties associated with cleaning, sterilization, processing, organizing and distributing patient equipment, instr ...

  • Baylor Scott & White Health

    Sterile Processing Tech

    4 days ago

    Baylor Scott & White Health Plano, United States Full time

    $5K Sign On Bonus · Location: Plano · Unit: Surgery Unit · Shift: FT Days: M-F 2:30p-11p · JOB SUMMARY · The Sterile Processing Technician 2 performs a variety of duties associated with cleaning, sterilization, processing, organizing and distributing patient equipment, instrumen ...