- Help to develop and implement customer service procedures, policies and standards
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- Work effectively with Staff to Vice President level employees and employees within and outside of their department and function
- Utilizes people skills and available manager tools to positively impact the development of subordinates within their role and career
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Sr. Manager, Global Service - San Jose, United States - Super Micro Computer, Inc.
Description
Job Req ID: 24207About Supermicro:
Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide.
Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community.
We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.Job Summary:
As Supermicro Sr.
Global Service Manager, you will focus on all aspects of customer satisfaction and care, supervise our global Customer Service, Technical Support resources and Technical Operations manager, and foster positive relationships with our customers.
You will provide and promote excellent customer service within the organization and find unique ways to deal with customer concerns.
The Global Service Manager will have an operational knowledge of the area of their functional responsibility and align individual objectives with the goals of the business.
They will establish and maintain relationships with internal stakeholders, including Product managers, Training and education teams, Senior Management and Sales in order to drive operational excellence within support.
The Global Service Manager must possess excellent customer service skills and technology know-how needed to work successfully in high-pressure, time sensitive situations where customer satisfaction is the ultimate goal.
Essential Duties and Responsibilities:
Includes the following essential duties and responsibilities (other duties may also be assigned):
Qualifications:
$139,000 - $157,000
The salary offered will depend on several factors, including your location, level, education, training, specific skills, years of experience, and comparison to other employees already in this role.
In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation, such as participation in bonus and equity award programs.
EEO StatementSupermicro is an Equal Opportunity Employer and embraces diversity in our employee population.
It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.
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