- Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
- Cultivates diverse teams and inclusive workplaces to expand thinking.
- Role models our values with transparency and courage.
- Takes action to drive change and innovation that will transform our business.
- Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Raises the bar with every talent decision and guides the achievement of all employees and customers.
-
Customer Service Representative
2 weeks ago
Green Bay Packaging, Inc. Kalamazoo, Michigan, United States PermanentPosition Overview: · This is not your average Customer Service Representative position · Ever call a Company to check on your order and have to explain your situation 5 times to 4 different employees because the last person you spoke with didn't enter any notes about your issues ...
-
Customer Service Representative
1 week ago
PNC Financial Services Group Kalamazoo, United States**Customer Service Representative - Video Banking Center** · location Kalamazoo, Michigan, United States of America category Customer Service & Support Full time Job ID: R049858 Posted: Jun 21st 2021 * Performs customer service activities and initiatives for a broad range of pro ...
-
Customer Service Representative
1 week ago
Green Bay Packaging Kalamazoo, United StatesPosition Overview: · This is not your average Customer Service Representative position · Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then ...
-
Customer Service Administrator
2 days ago
JobsRUs Kalamazoo, United StatesJob Description · Job is seeking to hire a Customer Service Administrator for our client in Kalamazoo, MI · Benefits Available · Weekly Pay · $26.92/Hour · Description: · With minimum supervision, responsible for administrative duties of broad scope and complexity requiring · ...
-
Customer Service Representative
1 week ago
Green Bay Packaging Kalamazoo, United States· Customer Service Representative · ID · Category · Customer Service · Division · Kalamazoo Division · Position Overview · This is not your average Customer Service Representative position · Do you enjoy working with Customers/ Clients one on one to make sure all their order n ...
-
Customer Service Representative
3 weeks ago
Metro Toyota Kalamazoo, United States****REPORTS TO** : Service Director** · **POSITION TYPE:** Full-time · We are seeking candidates with a positive, upbeat personality who will work well both individually and as a member of a team. Excellent phone skills are required. If you are a "people person" and are looking ...
-
Customer Service Specialist
3 weeks ago
Pest Pros of Michigan, LLC Kalamazoo, United StatesWe're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have experience answering phones, listening, an ...
-
Customer Service Administrator
1 hour ago
NESCO Inc Kalamazoo, United StatesJob Summary · With minimum supervision, responsible for administrative duties of broad scope and complexity requiring independent judgement and familiarity with applicable procedures · Effective interpersonal, verbal and written skills; versatile to interface at all levels of t ...
-
customer service representative
6 days ago
Family Dollar Kalamazoo, United StatesFamily Dollar - 507 N PARK ST [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash re ...
-
Customer Service Specialist
1 week ago
Landscape Forms Kalamazoo, United States**Customer Service Specialist** · at Landscape Forms Kalamazoo, MI **Philosophy** · Each member of the Landscape Forms team is expected to actively support the four Scanlon principles and the OnTrac criteria. We believe these are crucial to the success of an individual and the ...
-
Customer Service Specialist
3 weeks ago
Pest Pros of Michigan, LLC Kalamazoo, United StatesJob Description · Job DescriptionWe're seeking a positive, personable customer service representative for a rewarding career opportunity You'll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. Job seekers should have experienc ...
-
customer service representative
6 days ago
Family Dollar Park City, United StatesFamily Dollar - 350 MAMMOTH CAVE PKWY. [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complet ...
-
Customer Service Administrator
3 days ago
Belcan Kalamazoo, United StatesCustomer Service Administrator · Job Number: · Category: Administrative · Description: Job Title: Customer Service Administrator · Pay Rate: $20.15 / hr · Location: Kalamazoo, MI · Area Code: 269 · ZIP Code: 49001 · Start Date: Right Away · Keywords: #CustomerServiceAdmi ...
-
Limited Term Customer Services Specialist
2 weeks ago
AT&T Kalamazoo, United States Full timeJob Description · : LOOKING FOR A COMPANY THAT VALUES YOUR POTENTIAL? · A job with AT&T as a Customer Services Specialist can provide you with exactly that · Take advantage of our paid training and wide range of career possibilities. AT&T offers a competitive salary, company pro ...
-
Dispatcher Customer Service Representative
3 days ago
McDonald's Towing Kalamazoo, United StatesJob Description · Job DescriptionJoin the team at McDonald's Towing & Rescue · Our dispatchers are responsible for monitoring and maintaining records pertaining to work request, customer requests, completed work request, charges for work performed, expenses for services performed ...
-
Automotive Customer Service Advisor
1 week ago
Insight Global Kalamazoo, United StatesJob Description · Job DescriptionOverview: · Insight Global is looking for Technical Support Representative for a commercial vehicle supplier. The Technical Support Representative is responsible for taking inbound phone calls from truck drivers, shop foreman, dealership technicia ...
-
Customer Service
3 weeks ago
PNC Financial Services Group Kalamazoo, United StatesCustomer Service & Support Supervisor-Video Banking Center page is loaded · Customer Service & Support Supervisor-Video Banking Center · Apply · locations · MI - Kalamazoo · time type · Full time · posted on · Posted Yesterday · job requisition id · R159850 · Position ...
-
Customer Service
3 weeks ago
PNC Financial Services Group Kalamazoo, United StatesJob Profile · Position Overview · At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture wher ...
-
Customer Service Representative
2 weeks ago
AtWork Group Portage, United StatesWe are seeking a professional customer service representative to join a small office · As the customer service representative, you'll be the ambassador of our client's office, and the navigator of incoming inquiries. From warmly greeting guests to managing the influx of calls, yo ...
-
Customer Service Representative
2 weeks ago
Green Bay Packaging Kalamazoo, United States· Customer Service Representative · ID · Category · Customer Service · Division · Kalamazoo Division · Position Overview · This is not your average Customer Service Representative position · Ever call a Company to check on your order and have to explain your situation 5 times ...
Customer Service - Kalamazoo, United States - PNC Financial Services Group
Description
Customer Service & Support Supervisor-Video Banking Center page is loadedCustomer Service & Support Supervisor-Video Banking Center
Apply
locations
MI - Kalamazoo
time type
Full time
posted on
Posted Yesterday
job requisition id
R159850
Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers.
We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success.
As a Customer Service & Support Supervisor within PNC's Video Banking organization, you will be based in Kalamazoo, MI.As a Customer Service Supervisor within the Video Banking Center, you will be part of an innovative team that supports PNCs strategic vision by allowing local branch employees to focus on delivering high value sales & service interactions, creating increased revenue generation, and deepening customer share of wallet.
The Video Banking team helps to bridge the gap between self-service options and full service teller lines, and provides transaction capabilities in on-demand cash locations.
Video Banking Machines are enhanced ATMs that allow customers to complete branch teller transactions by interacting with a banker via an audio and video connection.
The Video Banking Machines are supported by a dedicated Video Banking Team and are available during extended hours, 6 days a week.
The schedule for this position is Monday through Friday from 11:30am to 8:00pm EST, with a rotating Saturday (every 7th Saturday).
Bilingual Spanish Preferred
Job Description
Leads the day-to-day activities of a team in a contact center or client service environment. Achieves specific outcomes and key indicators for their work group in order to optimize performance. Delivers CARES model to customers and service partners.
Accountable for the performance for a customer service team. Review team behaviors and identifies trends to drive employee engagement and performance outcomes.
Ensures that reporting is accurate and completed in a timely manner. Conducts problem solving locally to own issues and shares continuous improvement opportunities with leadership.
Collaborates with business partners to meet customer and employee needs in a responsive, efficient manner. May help manage workforce functions of the group. Manages escalated issues and interacts with customers.
Inspires, motivates, grows and develops customer service staff. Leads change efforts and owns all outcomes. Effectively plans, organizes, directs, analyzes and evaluates staff and processes.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused
As a manager of talent in PNC, you will be expected to:
Include Intentionally
Customer Experience Management.
Implements the strategies and techniques used to ensure that customers have a positive experience with the organization and its products and services at every touch point.
Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.
Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Fraud Detection and Prevention Knowledge of and ability to utilize processes, tools, and techniques for detecting, addressing and preventing fraudulent situations.
Problem Solving Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations.
Products and Services Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations.
Tech Savvy Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being.
Work Experience
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties.
Typically requires 3+ years of related experience.In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
No Degree
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature); dental and vision options; employee and spouse/child life insurance; short- and long-term disability protection; maternity and parental leave; paid holidays, vacation days and occasional absence time; 401(k), pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption assistance; educational assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits for part-time employees, visit> New to PNC.
Disability Accommodations Statement:
If an accommodation is required to participate in the application process, please contact us via email at
. Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and
say "Workday"
for accommodation assistance.
All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace.
We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO):PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
California ResidentsRefer to the
California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
For more than 160 years, we have been committed to supporting our customers, communities, employees and shareholders.
At PNC, we are proud of our longstanding history of building strong communities that create financial opportunities for individuals, families and businesses.
The commitment to creating a differentiated experience for our customers is driven by our commitment to doing the same for our employees.
That means providing employees with the opportunities to make an impact, develop and grow, and be part of an inclusive culture where everyone is valued.
Its how we make sure that we have the right people, in the right roles, doing their best work for our customers.
PNC also offers customers from individuals and small businesses, to corporations and government entities a wide range of products and services.
No matter how simple or complicated your needs, we're sure to have the products, knowledge and resources necessary to help you meet your financial goals.
#J-18808-Ljbffr
Customer Service professionals in Kalamazoo
-
Kayla Wright
Customer Service, Retail, Home Health Care
-
Jaterri Mitchell
5 Hour Energy Representative
-
Caden Lantz
Marketing Sales
-
Grace O
Foreign Language and Culture Tutor
-
Jadin Easter
Dental Assistant
-
Javon Johnson
Quality inspector