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    Support Analyst I - Cleveland, United States - MRI Software

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    Description

    At MRI, Client Support Analyst, our company culture values hard work and encourages employees to be their authentic selves. With a mix of passion, integrity, and inclusion, topped with some fun, we are the perfect fit for your next career move.

    Joining the MRI Software Client Support team, you will play a vital role in analyzing complex software issues and providing top-notch customer experiences to our global client base daily.

    • RESPONSIBILITIES
      • Responds to various customer inquiries via phone, portal, and e-case
      • Identifies and resolves customer concerns promptly
      • Manages the resolution process efficiently while keeping clients informed
      • Assists in creating and updating user documentation
    REQUIREMENTS
    • Prior customer service or technical support experience
    • Bachelor's degree or equivalent work experience
    • Customer-focused with a knack for troubleshooting
    • Strong organizational and time management skills
    • Comfortable with technology
    • Excellent communication skills
    SCHEDULE
    Mon-Fri 40 hrs/week, Hybrid schedule allowing 2 days of remote work.
    Operating Hours: 9:00am - 6:00pm EDT

    This position is based at our HQ in Solon, Ohio.

    Benefits:
    • Health, Dental, and Vision Insurance
    • 20 Days of Paid Time Off
    • 401K with matching & Roth options
    • 16 hours of 'Flexi' time annually
    • 11 Paid Holidays
    • Tuition Reimbursement
    • Pet Insurance
    • Special perks including giveaways, holiday celebrations, service awards, and more
    • Community engagement opportunities & charitable donation matches
    COMPANY OVERVIEW:

    MRI Software offers innovative real estate solutions that empower companies in the industry. Our technology allows real estate businesses to manage properties, accounts, analyze investments, and more. With offices worldwide and a team dedicated to supporting clients, we are committed to diversity and inclusivity.


    MRI is an Equal Employment Opportunity employer


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