- RESPONSIBILITIES
- Responds to various customer inquiries via phone, portal, and e-case
- Identifies and resolves customer concerns promptly
- Manages the resolution process efficiently while keeping clients informed
- Assists in creating and updating user documentation
- Prior customer service or technical support experience
- Bachelor's degree or equivalent work experience
- Customer-focused with a knack for troubleshooting
- Strong organizational and time management skills
- Comfortable with technology
- Excellent communication skills
- Health, Dental, and Vision Insurance
- 20 Days of Paid Time Off
- 401K with matching & Roth options
- 16 hours of 'Flexi' time annually
- 11 Paid Holidays
- Tuition Reimbursement
- Pet Insurance
- Special perks including giveaways, holiday celebrations, service awards, and more
- Community engagement opportunities & charitable donation matches
-
Kodiak Product Support Analyst
2 weeks ago
Crowe Cleveland, United StatesYour Journey at Crowe Starts Here: At Crowe, you have the opportunity to deliver innovative solutions to today's complex business issues. Crowe's accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated ...
-
ERP Support Analyst
5 days ago
Randstad Digital Americas Mentor, United StatesERP Support Analyst: · Our client is seeking an experienced ERP Support Analyst with strong knowledge of MAS500/Sage500 and other ERP systems. The ideal candidate will support end users for any ERP-related issues, respond to ERP tickets, train end users, and help support the ERP ...
-
Application Support Analyst
1 week ago
The Davey Tree Expert Company Kent, United StatesAdditional Locations:NA Primary Locations:OH, Kent, 1500 N. Mantua St., 44240 Requisition ID:196708 Position Overview Summary: We are seeking a dedicated and skilled Application Support Analyst to join our dynamic team. As an Application Support Analyst, you will play a crucial r ...
-
Technical Support Analyst II
1 week ago
Accanto Health Beachwood, United StatesOur vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That's why our teams are comprised ...
-
End User Support Analyst
1 week ago
Tarkett S.A. Solon, United StatesThe Service Desk Associate will provide (24 x 7) Level 1, 2 and 3 support including provisioning, maintaining, administering, troubleshooting and issue resolution of reported incidents and other requests for supported infrastructure technologies and Support Analyst, Support, Anal ...
-
Lead Regional Support Analyst
1 week ago
Fidelity TalentSource LLC Westlake, United States· Job Description: · This position will be responsible for project management in the Investor Center/Remote Office space, including technology rollouts, new site openings, remodeling or relocation of Investor Centers, etc. The qualified candidate is proficient in project plannin ...
-
Infrastructure Technology Support Analyst
1 week ago
Sequoia Financial Group Akron, United StatesAt Sequoia, we exist with a singular purpose: to enrich lives. Our values define how we behave and guide us through the pursuit of our purpose to enrich lives. At Sequoia, our core values are: · Teamwork. We work selflessly to enrich the lives of our clients and our community. ...
-
End User Support Analyst
1 week ago
Tarkett Solon, United StatesTarkett has a great opportunity for a IT Service Desk Associate in Solon, OH. · This role is responsible to deliver IT Services for the Tarkett locations and users in his or her territory according to procedures defined by the IT Service Desk Manager and the directions and guide ...
-
OH - Support Center Analyst - Remote
2 weeks ago
HexaQuEST Health, Inc. Cleveland Heights, United StatesJob Description: · SUPPORT CENTER ANALYST · First contact for IS Department support. Answer calls, triage problems with the goal of first call resolution, document tickets, send to 2nd level teams if needed. Notify leadership of potential major incidents. Update and maintain ti ...
-
Oracle Functional Analyst
2 days ago
Insight Global Cleveland, United StatesSr. Oracle Techno-Functional Analyst · Required Skills and Experience · Bachelor's degree in Computer Science or related field · 5-10 years of professional IT experience · Oracle ERP experience · Must have familiarity with Oracle Supply Chain and/or Finance modules · End-to-end ...
-
Senior Oracle Techno-Functional Analyst
4 days ago
Insight Global Cleveland, United StatesPosition: Senior Oracle Techno-Functional Analyst · Location: Cleveland, Ohio – 3 days onsite, 2 days remote · Shifts/Schedule: 8am-5pm · Duration: Permanent · Salary: $94,000-120,000 · Must Haves: · • Bachelor's degree in Computer Science or related field · • 5-10 years of profe ...
-
Business Data Analyst
2 weeks ago
Hunter International Recruiting Cleveland, United StatesBusiness Data Analyst will be the critical conduit between IT and business, ensuring the technology teams fully understand business issues and initiatives and conveying back to the business, critical technology related challenges, helping achieve the right technology based outcom ...
-
SAP Functional Analyst
2 weeks ago
Emerald Resource Group Cleveland, United StatesSAP Functional Analyst (SD Module Focus) · Location: Cleveland, OH or Hebron, OH · We are currently seeking a SAP SD Functional Analyst to join our clients dynamic SAP team in NE, or Hebron OH. As an SAP SD Functional Analyst, you'll be at the forefront of innovation, designing, ...
-
Product Lifecycle Management Consultant
1 week ago
HCLTech Cleveland, United States) Seasoned PLM Business Analyst / Process Consultant who can lead PLM green-field implementation program. 2) Hands-on 3DEXPERIENCE Functional consultant and analyst having experience in migrating/mapping in-house applications to 3DExperience/PLM platform 3) Experience in business ...
-
Epicor Business Analyst
1 week ago
Oscar Cleveland, United StatesPosition Overview: The Epicor Business Analyst will be responsible for analyzing business processes, identifying opportunities for improvement, and translating requirements into actionable solutions within the Epicor ERP system. The successful candidate will work closely with sta ...
-
Strategic Sourcing Analyst
5 days ago
HireTalent - Diversity Staffing & Recruiting Firm Cleveland, United StatesJob Description: · Title: Strategic Sourcing Analyst (Hybrid) · (Hybrid – Mon, Tues, and Thursday) · Location: Mayfield Heights, OH 44124 · Duration: 12 months Contract (Possible Hire) · Pay: $35-36/hr on W2 · ***No Corp To Corp*** · ***Must be comfortable working Onsite/Hybrid ...
-
Junior Programmer Analyst
1 week ago
Boyd Watterson Asset Management Bratenahl, United States:Boyd Watterson is a fast-growing company that focuses on sustaining our collegial culture as it expands. Honesty and integrity are fundamental to our character and relationships. Our managers are dedicated to being available and attentively listening to employees. · The Opportun ...
-
Sourcing Analyst
1 week ago
HireTalent - Diversity Staffing & Recruiting Firm Cleveland, United StatesJoin Our Team as a Strategic Sourcing Analyst · Are you passionate about transforming data into strategic insights? Do you thrive in a dynamic environment where you can drive meaningful change? Look no further At Client, we're seeking a talented Strategic Sourcing Analyst to joi ...
-
Strategic Sourcing Analyst
1 week ago
HireTalent - Diversity Staffing & Recruiting Firm Cleveland, United StatesTitle: Strategic Sourcing Analyst · Location: 1 Allen-Bradley Drive Mayfield Heights OH USA Onsite role) · Types of position: Contract · Duration: 6 months with Possible extensions · Job Description: · Role Summary: · The Strategic Sourcing Analyst at Client will primarily focu ...
-
Sr. Operations
1 week ago
KeyBank Cleveland, United States Full timeDescription · Overview This role is part of the Pricing and Portfolio Management team and will be responsible for owning customer billing, third party AR and AP invoicing, and analytical projects and processes to optimize the portfolio management financial outcomes across our Ke ...
Support Analyst I - Cleveland, United States - MRI Software
Description
At MRI, Client Support Analyst, our company culture values hard work and encourages employees to be their authentic selves. With a mix of passion, integrity, and inclusion, topped with some fun, we are the perfect fit for your next career move.
Joining the MRI Software Client Support team, you will play a vital role in analyzing complex software issues and providing top-notch customer experiences to our global client base daily.
Mon-Fri 40 hrs/week, Hybrid schedule allowing 2 days of remote work.
Operating Hours: 9:00am - 6:00pm EDT
This position is based at our HQ in Solon, Ohio.
Benefits:
MRI Software offers innovative real estate solutions that empower companies in the industry. Our technology allows real estate businesses to manage properties, accounts, analyze investments, and more. With offices worldwide and a team dedicated to supporting clients, we are committed to diversity and inclusivity.
MRI is an Equal Employment Opportunity employer