Information Technology Technician - Mariposa, United States - CKC Laboratories

CKC Laboratories Mariposa, United States

1 week ago

Construction / Facilities

Description

CKC Laboratories is seeking a dynamic and customer-focused IT Technician to join our team in Mariposa, CA. As an IT Technician, you will play a crucial role in managing technical tasks, providing exceptional customer service, and contributing to a collaborative work environment. This position offers a unique opportunity to work on diverse technical challenges and interact with both clients and co-workers. Please note: this is an "in office" position based in Mariposa, CA. This is not a remote or work from home position.

Essential Duties and Responsibilities:

Provide phone support and handle email tickets for various technical issues, including resetting passwords, creating accounts in the system, and granting correct permissions.
Install, configure, and maintain Windows based workstations, handheld devices, and servers.
Utilize strong technical skills to troubleshoot and resolve customer inquiries efficiently and effectively.
Maintain accurate records of customer interactions and technical issues using the company's ticketing system.
Collaborate with internal teams to escalate complex technical problems and ensure timely resolution.
Provide excellent customer service by addressing inquiries promptly and professionally.
Stay updated on company products and services to provide accurate information during support sessions.

Knowledge, Skills, and/or Abilities:

Proven experience in hardware/software technical systems troubleshooting and support.
Minimum of 2 years of experience in Windows OS maintenance, configuration, and support.
Experience with Windows Server environment, Active Directory, Virtual Machines (Hyper-V).
Experience in configuring and maintaining Firewalls, Routers, and Switches a plus.
Remote IT systems and peripherals troubleshooting, configuration, and management.
Knowledge and experience with one or more of the following: Remote management and monitoring tools, Ticketing systems, Backup devices, Backup Power supplies, Network printers.
Ability to work well with little supervision, both individually and in a team environment.
Excellent verbal and written communication skills.
Availability for travel to branch offices.
Availability for on-call and after-hours support responsibilities during emergencies.
Customer-oriented with a friendly attitude.
Must have a California Driver's License and a clean driving record.

Qualifications

2+ years experience with Windows OS maintenance, Configuration, and support.
Tech/computer savvy with a passion for all things technology.
Ability to multi-task, organize, and prioritize work.
Ability to work independently and as part of a team.
Exceptional customer service skills

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