Inside Customer Service Rep - Batavia, United States - Healthcare Linen Services Group

Healthcare Linen Services Group
Healthcare Linen Services Group
Verified Company
Batavia, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

PURPOSE:

The Inside Customer Service Representative is responsible for managing communication between laundry operations and customers by providing proactive and professional customer service.


JOB SUMMARY:
Primarily responsible for ensuring that the company goals and objectives are met in a timely and accurate manner.


ESSENTIAL FUNCTIONS:

  • Complete monthly/weekly Clean to Soil Ratio Reports, Par Evaluations, and EMS Reporting
  • Manage scrub inventory in consignment room
  • Monthly visits with clients that require onsite meeting vs. phone call
  • Manage incoming COG from clinic base and follow COG process throughout the plant
  • Train client base on how to utilize online web portal
  • Manage lost items
  • Make changes in software by adding/changing items and par levels, adding departments, creating online ordering setup and other reporting as assigned
  • Keep communication flowing from the plant to CSM and Corporate team shortages/transportation issues/plant equipment issues/outgoing scrub orders
  • Participate in Installs and deinstalls as needed
  • Order, receivein, and label all scrub orders. Follow new scrub process to ensure correct delivery to client.
  • Receive packing slips in Concur
  • Assist in placing customer orders
  • Assist in answering general phone calls in the office
  • Handle billing for direct sales and scrub orders
  • Additional tasks as assigned

JOB QUALIFICATIONS AND PHYSICAL REQUIREMENTS:

  • Must be able to take and follow direction.
  • Maintain acceptable body hygiene and appearance per employee Handbook.
  • Sit for extended periods of time.
  • Able to complete duties accurately.
  • Must be able to communicate with customers and coworkers effectively and professionally.
  • Must be able to read and write English.
  • Must be able to accurately perform simple mathematics.
  • Must be punctual.
  • Must be able to multitask.
  • Must understand and observe all safety guidelines and recommendations.

Pay:
$19.00 per hour

Expected hours: 40 per week


Shift:

  • Day shift

Weekly day range:

  • Monday to Friday

Work setting:

  • Inperson

Education:


  • High school or equivalent (required)

Experience:

Customer Service: 2 years (required)
Microsoft Office: 3 years (required)


Work Location:
In person
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