- Maintaining Invited service standards outlined in the Hospitality First training program at high standards.
- Responsible for serving food and beverage to the Members and Guests as scheduled, adhering to the Invited standards of service and excellence.
- Directly or indirectly supervise service staff to ensure consistent service and execution of Member/Guest F&B experience.
- Check the reservation book and see what functions occur during the shift. Read the captain's book and see if any additional information was passed on from the night before. Check room setup and ensure it corresponds with the reservation book and function sheets.
- Complete and comprehensive knowledge of the ala carte menu is mandatory, including daily features and specials that may not be available directly on the menu. Assist in the production of these materials.
- Responsible for clearly knowing all various liquors, beer, and wines available by the Club.
- Accurately execute Member/Guest orders and requests in a timely fashion.
- Ensure that the room is bussed and cleaned. Re-check the function/reservation book to understand and direct others on how the room needs to be set up for the next service hours or event as applicable.
- Start opening procedures for breakfast, lunch, or dinner (depending on shift). Including completing closing procedures as applicable.
- Record in the log, any additional information or tasks that need to be forwarded to the next shift.
- As applicable, attend, lead and/or participate in daily line-ups, weekly service training meetings and special training sessions when requested.
- As directed, assist in implementing various training programs for the service personnel to maintain a well-trained staff to achieve Service Excellence and drive Member satisfaction and retention. Specifically, maintaining Invited service standards as outlined in the Star Service training program at high standards.
- Responsible for seeing that daily assignments and side work is completed in their respective areas, to meet Club standards and as communicated in the Star Service expectations (i.e. orderly/organized work areas, consistently sanitary work areas, refill/stock containers and supplies, etc.).
- Assist fellow Employees, Members and Guests to ensure delivery of the 3 Steps of Service without being directed. Be aware of employees and the environment and participate as a Member of the team.
- Notify F&B Director of Member/Guest complaints at the time they occur. Rectify, practicing service recovery to resolve any complaints as soon as possible.
- Because of the fluctuating demands of the company's operation, it may be necessary that each Employee perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed.
- Adhere to all the various company, Club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the job's essential functions.
- Where applicable, oversee side work duties assigned to F&B staff and general housekeeping for all F&B outlets.
- 2+ years' experience in restaurant or Club related fields in Food & Beverage Industry.
- Food Handlers Certificate, Alcohol Safety, STAR Service Certification, STAR Trainer Certification, TABC Certification, and CPR Certification preferred.
- Service STAR Training, Alcohol Management.
- Standing, walking, exposure to temperature changes, dust, fumes, or gases, climbing/ladders, squatting/kneeling, reaching, grasping, pushing/pulling, twisting/bending, lifting/carrying/pushing/pulling up to 100 lbs. on occasion, folding/unfolding, talking, hearing, and seeing.
- Computer and applicable programs (Canva, MembersFirst, Micros, Oracle, and other programs)
- Trays lbs.)
- Bottle Opener
- Wine Knife
- Golf Cart
- Attendance Requirements for this position as outlined on the weekly schedule. Additional hours are required to meet the deadlines of the position, including weekends and/or holidays.
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Description
Job DescriptionFood & Beverage Supervisor
Summary of your new role:
Oversee daily food and beverage service in the Club restaurant operations. Assure all Food and Beverage operations, including Banquets, ala carte, and Member Services, are coordinated to exceed Member expectations while ensuring the standards of service and safety guidelines are met. Assist the Director of Food & Beverage in administrative roles such as menu creation and design, maintaining F&B checkbook, scheduling and payroll as needed, inventory management, procurement of LBW, Micros oversight and programming, and other duties as assigned.
Reports to F&B Director
Day to Day:
