- Manage hotel reservations, including handling inquiries, making bookings, and confirming room availability.
- Engage with guests through phone, email, and in-person interactions to assist with reservation inquiries, changes, and cancellations.
- Facilitate smooth check-in and check-out experiences for guests, addressing any special requests or concerns.
- Process reservations, collect payment information, and issue invoices or receipts as necessary.
- Promote additional services like room upgrades, dining options, and spa treatments to enhance the guest experience and increase revenue.
- Assist guests regarding general inquiries, directions, and information about local attractions and services.
- Address and resolve guest issues or concerns about reservations, billing, or service quality.
- Collaborate closely with vendors and suppliers.
- Remote position with a flexible work environment.
- Business Opportunity
- Travel perks and discounts on personal and professional travel.
- 1099 Opportunity
- Free training and FAM Trips.
- Uncapped Commission Earnings
- Supportive team.
- Excellent communication and interpersonal skills with a friendly and courteous demeanor.
- Strong organizational and multitasking abilities.
- Attention to detail and accuracy.
- Ability to work independently and collaboratively.
- Thorough knowledge of travel destinations, attractions, and various travel products and services.
- Exceptional customer service and problem-solving abilities.
- Passion for travel and a desire to help others create memorable experiences.
- Must be 18 years or older and a US resident.
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Remote Guest Services Coordinator - North Carolina, United States - Why Knot Travel
Description
This is a remote position.
We're currently searching for a meticulous and customer-centric Remote Guest Services Coordinator to join our team. In this role, you'll manage room reservations and book accommodations for our clients. If you possess outstanding communication skills, a hospitable demeanor, and a passion for hospitality, we invite you to apply.
Responsibilities
Benefits
Qualifications
If you're ready to contribute to our team and assist in creating exceptional guest experiences, we encourage you to apply for this exciting opportunity.
