Patient Service Coordinator/ma - Columbia, United States - Johns Hopkins University
Description
We are seeking a
_Patient Service Coordinator (PSC)/ Medical Assistant (MA)_ to offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins at Columbia clinic.
Specific Duties & Responsibilities
- Schedule patients for laboratory tests, medical examinations, and consultations.
- Relay information to patients regarding preparation for laboratory tests and examinations.
- Coordinate visits either within the department or between several departments.
- Telephone and interview patients and/or family members to obtain accurate preregistration information and to confirm appointments.
- Send medical questionnaire forms to patients to obtain missing information.
- Verify and enter preregistration and insurance information into the computer system and prepare daily printed schedules for designated areas.
- Obtain or verify patients' demographic data by phone or in person.
- Fill vacancies due to cancellations.
- Obtain precertifications as required by patients' health care insurers or managed care providers.
- Register patients for clinical appointments using computerized database.
- Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance.
- Assist in arranging patient transportation.
- Answer phones and provide routine information to callers.
- If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor.
- Review patient charges and extract chargeable items.
- Collect time of service payments, issue receipts, and prepare cash settlement records.
- Input diagnostic and procedure codes to TAP system for computer billing.
- Discuss patient charges, if appropriate, with patients and/or patients' families.
- Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans, or other payment sources.
- Prepare patients' statement of charges and review with patient.
- Assist with basic insurance and thirdparty queries and explain payment policies.
- Mail lab and patient result letters, create, and maintain electronic patient charts.
- Provide accurate and timely messages to providers.
- Fulfill HIPAA compliant ingoing and outgoing medical records requests.
- Manage incoming and outgoing faxes.
- Provide accurate appointment checkin and checkout.
- Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team.
- Function under the direct supervision and authority of the physician when performing clinical tasks during patient care.
- Report to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the PSC/MA to the area's policies and procedures.
- Demonstrate competency in all skills related to the performance of patient care.
- Maintain an inventory of examination/procedure room supplies.
- Assist in the organization of efficient patient flow.
- Organize the clinic environment to assure patient safety.
- Demonstrate problemsolving skills as they relate to patient care activities.
- Provide guidance for and act as a role model for other PSC/MAs in the clinical area.
Minimum Qualifications
- Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, and NAHP) required.
- If not currently certified/registered, must become certified/registered within 120 days of date of hire.
- Current CPR certification required.
- Must maintain MA and CPR certification/registration during duration of employment in this position
Classified Title:
Patient Service Coordinator/Medical Assi
Job Posting Title (Working Title): Patient Service Coordinator/MA
Role/Level/Range:
ATO 40/E/02/OD
Starting Salary Range:
$ $28.50 HRLY ($44,000 targeted; Commensurate with experience)
Employee group:
Full Time
Schedule:
M-F 8:30am - 5:00pm
Exempt Status:
Non-Exempt
Location:
JH at Columbia Center
Department name:
SOM DOM Cardiology
Personnel area:
School of Medicine
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