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Sacramento

    program technician iii - Sacramento County, United States - State of California

    State of California
    State of California Sacramento County, United States

    2 weeks ago

    Default job background
    Description

    Job Posting: Call Center Agent

    Department of Consumer Affairs

    JC Call Center Agent
    PROGRAM TECHNICIAN III

    $4, $5,114.00 per Month

    Final Filing Date: 5/13/2024

    Application Methods: Electronic (Using your CalCareer Account) By Mail Drop-off

    Job Description and Duties

    Serve as the Call Center's first point of contact to consumers and licensees, providing intake/screening of incoming calls to determine appropriate level of assistance required. Including assisting callers with their application or payment questions, referring their concerns to the appropriate agency, and providing technical support for their BreEZe inquiries. Educate the public by providing information to consumers related to general consumer issues and make them aware of basic laws, rules, regulations and policies. Provide departmental licensees and consumers referrals to the appropriate government agencies and private sector resources. Please see the attached Duty Statement for further information regarding the job description and duties.In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians.

    Please let us know how you heard about our position by taking this brief survey.

    CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job.

    Working Conditions

    The incumbent works 40 hours per week in an office setting, with artificial light and temperature control. The following are essential to this job: Daily access to and use of a personal computer and telephone. Use of a computer mouse and minimal intermittent keyboarding (computer and phone keypad) is required (key data entry only; continuous typing is not performed). Stationery positions consistent with Call Center work are required. Motorized workstations and wireless or wire headsets are utilized to allow sitting, standing and mobility while working.A hybrid telework schedule is available.

    Minimum Requirements

    You will find the Minimum Requirements in the Class Specification.

    Additional Documents

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