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Costa Mesa

    Retail Team Lead, Customer Experience - Costa Mesa, United States - Canada Goose

    Canada Goose
    Canada Goose Costa Mesa, United States

    2 weeks ago

    Default job background
    Description
    Company Description

    Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story.

    At the heart of it is our promise to inspire and enable all people to thrive in the world outside.

    To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger.

    One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm.

    We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.


    Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

    Job Description


    Position Overview:


    The Team Lead, Experience will partner with the Store Management Team and assist in the execution of plans and strategies for their store location.

    They will support all store functions including, people management & engagement, customer experience and operational efficiency while ensuring excellence in all areas.

    With previous people management experience and a flare for best-in-class customer service, you will build outstanding experiences that allows customers to continuously conquer the outdoors


    What You'll Do:
    Achieve or exceed personal sales targets and contribute to the store's overall target
    Support in the training of standard operating procedures, while ensuring teammates have an accurate understanding of product and brand history
    Coach and mentor teammates to improve performance and develop key selling skills that elevate the customer experience
    Identify external talent for the retail business and support in recruiting, onboarding and developing new teammates
    Drive employee engagement through performance recognition and development
    Cultivate and develop customer relationships to drive strong sales results
    Drive our Net Promoter Score (NPS) and other selling and service metrics including conversion, average dollar per transaction (ADT), average unit retail (AUR), and units per transaction (UPT)
    Resolve customer issues in a timely manner by investigating opportunities, developing solutions, preparing reports and mentoring the team on handling similar challenges in the future
    Provide market expertise in relation to customer needs
    Leverage brand storytelling and visual merchandising to develop strategies to improve product performance


    Let's Talk About You:
    Minimum 2 years of retail management experience
    Previous experience working with affluent and luxury brands in high traffic locations
    Excellent understanding of customer relationship management tools and processes
    Strong analytical skills with a solid understanding of retail math and metrics
    Strategically agile with a keen attention to detail
    Strong time management and organization skills with the ability to multi-task in a fast-paced environment
    Consistently exhibits Canada Goose's Values, taking pride in being innovative, authentic, passionate, relentless, and entrepreneurial
    Advanced skills in Microsoft Office; specifically, Word and Excel
    Bonus points for proficiency in another language

    Qualifications

    Additional Information

    What's in it For You?
    A company built on Canadian roots and heritage
    Your work is recognized with a comprehensive and competitive Total Rewards Program
    Opportunities for career growth through numerous internal and external programs
    Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
    Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
    Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
    Inspiring leaders and colleagues who will lift you up and help you grow


    We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.

    We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service.

    Our different perspectives are what enable us to create, dream and live in the open.


    Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

    There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at
    #J-18808-Ljbffr
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