- Act as a front-line support position for the company and serve as the familiar voice to our long-term customer base.
- Answer in-bound calls, e-mails, SMS messages, etc. from existing customers and assess their needs regarding their account(s).
- Assist customers in billing related matters such as processing payments, updating billing information, suspending their account, etc.
- Identify opportunities to sell additional connections, upgrades, company products and services to existing customers.
- Proactively contact customers to notify of equipment changes and upgrades.
- Process moves, additions, and changes to customers' accounts.
- Resolve customer inquiries by determining customer pain points and offering solutions to drive company revenue.
- Enter and update customer contact and account information into the appropriate software system.
- Respond to customer emails and voicemails in a professional and timely manner.
- Demonstrate a personal commitment to the Company values; promote an environment that recognizes and values diversity and treats all people with respect, prohibiting unlawful discrimination and harassment.
- Ensure a safe, healthy work environment by following all safety, health and environmental policies, procedures, and regulations per the Company's IIPP, job safe practices and other related programs.
- Bi-lingual: Spanish is required
- High School Diploma, or equivalent language and mathematical skills.
- Experience interacting with customers in a call center environment, customer retention center, or retail environment.
- Must be customer service oriented and able to provide a positive customer experience.
- Advanced skill in communicating orally and in writing.
- Ability to work with technology such as Microsoft Office, CRMs such as Salesforce, and SIP phone systems.
- Strong multitasking skills with the ability to adapt and move quickly from one thing to another within a loosely defined support model where the conversation and tasks change quickly.
- Problem Solving: identifies and resolves problems timely; gathers and analyzes information effectively; develops alternative solutions; uses reason when dealing with emotional topics.
- Communication Skills: speaks and writes clearly and persuasively in positive and negative situations; responds well to questions, presents effectively in group meetings or settings, ability to read and interpret written information.
- Interpersonal Skills: focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; open to others' ideas.
- Demonstrated attention to detail.
- Medical, Dental and Vision Insurance
- Company paid Life Insurance and AD&D
- Long Term Disability Insurance
- Flexible Spending Accounts
- 401K with generous company contributions, including Profit-Sharing contributions
- Holiday, Vacation and Sick paid time off
- Complementary Internet Connection
-
Customer Service Representative
40 minutes ago
Demetrius Phenix - State Farm Agent Fresno, United StatesPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and financia ...
-
Technical Service Representative
2 weeks ago
Georgia-Pacific Madera, United States**Your Job** · Georgia Pacific Corrugated Packaging is seeking a highly motivated and technically adept **Technical Service Representative** to join our dynamic team in Northern California (Madera, San Leandro, Modesto, CA box facilities) an area where produce and agricultural is ...
-
Technical Service Representative
1 week ago
Koch Industries, Inc. Fresno, United StatesAccount Mastery: Cultivate and maintain strong relationships with customer accounts, collaborating closely with our sales teams and customers to understand their needs and develop strategic action plans. Project Management Expertise: Support both nat Packaging, Technical, Represe ...
-
Customer Service Representative
3 weeks ago
Start ASAP Fresno, United States52 Concepts is currently hiring for 2-3 Customer Service Representatives · Customer Service Representative Responsibilities: You will be the face of our clients and therefore are one of the most integral parts of our team Not only will you be the first impression a customer has ...
-
Customer Service Representative
2 weeks ago
Circle K Stores, Inc. Fresno, United StatesStore : 247 E Olive Ave, Fresno, California 93728 Availability - Shift/ Days Part time Day Shift - Evenings - Overnight Shift Customer Service Representative. We want you to join our team as a Customer Service Representative. If you have the d Customer Service Representative, Cus ...
-
Customer Service Representative
4 weeks ago
Start ASAP Fresno, United States52 Concepts, Inc . is an outsourced marketing and sales agency looking for a full-time Entry Level Customer Service Representative to join our Fresno office on a permanent basis. · You will work with our Customer Service, Marketing and Sales Representatives along with various pr ...
-
Customer Service Representative
1 hour ago
TalentCare Fresno, United States**Why Youll Love This Job** · Build a fantastic career with a visionary company that believes work can be fun and exciting when you join the Navia Benefit Solutions family in our Customer Service Representative position in Fresno, CA · As a Customer Service Representative with ...
-
Customer Service Representative
3 weeks ago
EMCOR Group Fresno, United States· Mesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanic ...
-
Customer Service Representative
3 weeks ago
Emcor Inc Fresno, United StatesMesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Systems is a HVAC mechanical ...
-
Customer Service Representative
3 weeks ago
Aces Global, Inc. Fresno, United States Full timeThe Customer Service Representative role within our firm works solely with potential consumers by enlightening them of our clients daily offerings along with new promotional opportunities for the consumer. The Customer Service Representative consistently meets the efficiency stan ...
-
Customer Service Representative
3 weeks ago
Bedrosians Fresno, United States04-Mar-2022 to 03-May-2022 (PST) · Fresno, CA, USA · Hourly · Full Time · *Medical, Dental, and Vision Benefits Package* · **Job Overview** · The Customer Service Representative is responsible for greeting clients and directing them to the appropriate sales representative. ...
-
Customer Service Representative
2 weeks ago
California State University, Fresno Fresno, United StatesUnder the direction of the Associate Director, the position provides a customer service support to the Financial Aid and Scholarships Office. The position will have direct contact with multi-ethnic campus population of students, staff, and faculty, a Customer Service Representati ...
-
Customer Service Representative
6 days ago
The Adecco Group Fresno, United StatesAdecco Staffing islooking fora Customer Service Representative for a local distribution center in Fresno, CA. As a Customer Service. Representative, you will betheprimary point of contactfor our customers, providingassistance, resolving issues, and Customer Service, Customer Serv ...
-
Technical Service Representative
1 week ago
Koch Industries, Inc. Fresno, United StatesYour Job · Georgia Pacific Corrugated Packaging is seeking a highly motivated and technically adept Technical Service Representative to join our dynamic team in Northern California (Madera, San Leandro, Modesto, CA box facilities) an area where produce and agricultural is prevale ...
-
Customer Service Representative
2 weeks ago
CVS Pharmacy Fresno, United StatesPlease note this role will be trained virtual in the PST time zone. Training: 11 weeks (No PTO) M-F 7:30 am to 4:00 pm PST - Permanent Schedule: M-F Will be between 8:00 am to 5:00 pm PST - The role of the Customer Service Representative is to be a c Customer Service Representati ...
-
Customer Service Representative
1 week ago
Circle K Stores, Inc. Fresno, United StatesStore : 247 E Olive Ave, Fresno, California 93728 · Availability - Shift/Days · Part time Day Shift - Evenings - Overnight Shift · Customer Service Representative · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, wor ...
-
Customer Service Representative
3 weeks ago
EMCOR Group Fresno, United StatesMesa Energy Systems is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world's leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Mesa Energy Customer Service Representati ...
-
Customer Service Representative
3 weeks ago
IAA Fresno, United StatesHere at IAA Holdings, LLC (IAA), excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the function of our branches and service centers. · Customer Service Representatives embody our "team player" values, by pro ...
-
Customer Service Representative
3 weeks ago
Rollins Fresno, United States** Customer Service Representative** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO020748 Showing 1 location **Job Details** · **Description** · **At Orkin, our purpose is to help protect the world where we live, work, and play.** · Our Customer Se ...
-
Customer Service Representative
3 weeks ago
Aces Global, Inc. Fresno, United States Full timeWe are an outsourced marketing agency looking for a full-time Entry Level Customer Service Representative to join our local office on a permanent basis. · You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to ...
Customer Service Representative - Fresno, United States - unWired Broadband
Description
Job Description
Job DescriptionCustomer Service Representative (Spanish)
unWired Broadband is searching for a positive bilingual Customer Service Representative to join our Sales team. Reporting to the Sales Director, this position is responsible for communications with the existing customer base to help find resolution to their questions/issues with their account. This could include the right plan for their internet needs, processing payments, updating billing information, processing moves, adds, and changes to the account.
Essential Duties:
Required Knowledge, Skills and Abilities:
Benefits:
Please view our privacy policy at
Company Description
Fresno based unWired Broadband was founded in 2003 with the goal of delivering fast, reliable Internet connections to homes and businesses in rural and underserved areas. Strong demand, fueled by increasing needs for connectivity, have led to 21 years of continuous growth. We currently cover over 19,000 square miles between Corning and the base of the Grapevine. Over 200 tower sites are strategically located to cover the rural and underserved areas that have been ignored by DSL, cable and fiber carriers.\r\r
Please view our privacy policy at