- Proven experience as a Service Manager or similar role in the HVAC/R industry
- Technical knowledge of HVAC/R systems, heating systems, air conditioning systems, refrigeration systems, etc.
- Lead, Manage, Coach and Mentor the department
- Create and maintain preventative maintenance schedule
- Coordinate work order schedule with Technicians and customers
- Responsible for ensuring technicians are following SOP
- Responsible for technician's yearly performance reviews
- Maintain inventory and parts that the Field Technicians use
- Manage equipment refurbishment ensuring work is completed to standard
- Follow up with customers regarding maintenance satisfaction as well as auditing work being done to ensure all standards are being met and maintenance work is carried out effectively, correctly, and thoroughly
- Responsible for ensuring all parts are returned and submitted for warranty on schedule
- Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by upselling products and services and taking care of any customer concerns or complaints quickly and professionally
- Maintain and monitor metrics for Service, PM, and Refurbishment processes
- Assists with or performs administrative tasks
- Other duties as assigned
- High school diploma or equivalent required
- EPA Certification preferred
- Experience in refrigeration/HVAC field
- Proficient in Microsoft applications
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
- Daily on-site attendance required
- Work primarily in a climate-controlled environment with minimal safety/health hazard potential
- Sedentary, sitting, walking, occasional lifting (overhead, waist level) from floor, bending, frequent near vision use for reading and computer use
- Sits for extended periods of time
- Must have sufficient visual acuity to be able to work, for prolonged periods of time, on a computer monitor
- Excellent Medical/Dental/Vision/Group Life
- 401k Company Match
- PTO and Holiday Pay
- Tuition Assistance
- Fitness Membership Reimbursement
- Provide all Tools needed to complete the job
- 500 Fenimore Rd, Mamaroneck, NY 10543
- $130,000 - $135,000, depending on experience
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Refrigeration Service Manager - Mamaroneck, United States - Easy Ice LLC
Description
Job Description
Job DescriptionEasy Ice continues to grow and seeks a bright, highly motivated Refrigeration Service Manager to join their team in the New York City market. In this role, you manage the Field Service Technicians, Installers, Cleaners, Ice Delivery Drivers, and Refurbishment Personnel to provide customers accurate and friendly information regarding the coordination of various service and maintenance scheduling.
Responsibilities:
Qualifications:
Physical Requirements:
Benefits:
Location:
Salary:
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be an exhaustive list of all job duties performed by the personnel so classified.
Easy Ice is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.