Night Auditor - Bridgewater Township, United States - Gulph Creek Hotels

Gulph Creek Hotels Bridgewater Township, United States

2 weeks ago

Description

SUMMARY

The Night Auditor is responsible for attending to the needs of guests and ensuring the highest possible level of guest satisfaction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Guest Service

Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests' needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards

Front Desk Operations

Greet all guests (internal and external)
Process guest reservations, registration (check-in) and departures (check-outs)
Offer guest assistance at every opportunity
Respond to all guest requests efficiently
Ensure guest satisfaction by following through on requests and other needs
Provide information to guests about hotel policies, services and amenities
Provide information, directions and other assistance as necessary about the local area
Maintain accurate guest information in the hotel property management system including, but not limited to: basic guest information, billing/payment, guest charges, etc.
Handles collection efforts of all in-house balances and notifies management of potential liabilities
Balances all cash, check, credit card and ledger accounts through verification, shift reports and performs audit functions if assigned
Maintain daily logs and checklists
Effectively communicate all pertinent information to other employees within the department
Effectively communicate all pertinent information to other departments (Housekeeping, Security, Maintenance, etc) regarding room status/availability, guest requests, etc.
Assist in all areas of the operation including PBX/Switchboard, bellman or concierge services, reservations and other areas as necessary
Comply with all standards and regulations to encourage safe and efficient hotel operations
Maintain regular attendance in compliance with company policy
Maintain high standards of personal appearance and grooming in accordance with company policy
Approach all encounters with guests and employees in a friendly, service-oriented manner
Maintain and organize work area regularly
Other duties as required

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

High School diploma or equivalent, plus relative experience in customer service

LANGUAGE ANDMATHEMATICAL SKILLS

Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rates, ratio, and percent and to draw and interpret bar graphs

CERTIFICATES, LICENSES, REGISTRATIONS

None required at this time.

Night Auditor

2 weeks ago

Embassy Suites by Hilton - Berkeley Heights Berkeley Heights, United States

Property Description: · Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our g ...
Night Auditor

1 week ago

Tru by Hilton Chambersburg, United States

The Night Auditor works at the front desk of the hotel during the night. Responsibilities include: · Balancing the accounts from day shift. · Managing front desk activity and handling guest check-ins and check-outs. · Ensuring customer satisfaction and safety for all guests. · En ...
Night Auditor

1 week ago

Fairfield Inn & Suites Easton Easton, United States

Overview: · We are seeking a detail-oriented and reliable Night Auditor to join our team. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions and providing exceptional guest service during the overnight shift. This position offers an op ...
Night Auditor

2 weeks ago

Holiday Inn Express of Woodbridge Avenel, United States

: · The Holiday Inn Express of Woodbridge is seeking passionate customer service professionals to join our award-winning team as a Night Auditor. If you thrive in a fast-paced environment and love to brighten someone's day by providing an outstanding guest experience, we want to ...
Night Auditor

1 week ago

The Briad Group Bridgewater, NJ, United States

Night Auditor / Overnight Front Desk Agent · AC Hotel by Marriott Bridgewater, NJ · Our Hotel "Family Members" are truly responsible for conveying the brand at every touch point, and our Night Auditor / Reception Agent brings to life the brand's core values in all aspects of the ...
Night Auditor

6 days ago

Sonesta Whippany, United States Full time

**Job Description Summary** · The Night Auditor (NA) is responsible for accurately balancing all hotel income and expenses for every 24 hour hotel operating period. The NA also acts as a Guest Service Agent for the overnight front desk shift at the hotel. The NA is responsible fo ...
Night Auditor

2 weeks ago

G&B HOTEL EMPLOYEE LEASING LLC Cranford, United States

: · **Reports To**: Front Office/Operations Manager · **Supervises**: N/A · **Job Purpose**: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all necessary reports. · **Responsibilities**: · - Perform ...
Night Auditor

1 day ago

Holiday Inn Express & Suites Morris-Janko Hospitality Morris, United States

**OUR STORY** · Edgy. Social. Dynamic. This is who we are. Welcome to a fine-art inspired, boutique hotel. A place to have fun. A place where we foster a spontaneous and ever-changing environment through art and unique signature experiences. A place to create unforgettable connec ...
Night Auditor

1 week ago

Homewood Suites by Hilton Newark-Cranford Cranford, United States

**Job Type**: · Full-time, Part-time · **Description**: · **Reports To**: Front Office/Operations Manager · **Supervises**: N/A · **Job Purpose**: To ensure all revenue is posted to the correct departments and to balance all revenue departments on a daily basis, and complete all ...
Part Time Night Auditor

2 weeks ago

Bernards Inn Bernardsville, United States Part time

**Job Type**: Part-time · Pay: From $17.00 per hour · **Benefits**: · - Flexible schedule · Schedule: · - 8 hour shift · - Holidays · - Night shift · - Weekends as needed · Work setting: · - In-person · **Education**: · - High school or equivalent (preferred) · Work Location: In ...
Weekend Part Time Night Auditor

1 week ago

Holiday Inn Express and Suites Chambersburg PA Chambersburg, United States Part time

_**This position is for Friday and Saturday over nights ONLY. **_ · Holiday Inn Express Chambersburg is looking for self-starting personalities that will provide excellent customer service and perform the required standards set forth by the Holiday Inn Express Chambersburg. This ...
Night Auditor

20 hours ago

Embassy Suites by Hilton - Berkeley Heights Berkeley Heights, United States

Property Description: · Embassy Suites by Hilton -Berkeley Heights, located in New Jersey, is seeking dedicated individuals to join our team As a job applicant, you'll have the opportunity to work in a modern, all-suite hotel that offers exceptional service and amenities to our ...
Night Auditor

1 week ago

Davidson Hospitality Group Berkeley Heights, United States

Davidson Hospitality Group [Front Desk Agent / Reservations Agent] As a Night Auditor at Davidson Hospitality Group, you'll: Perform front desk duties such as guest check-ins and check-outs during the night shift; Process guest payments and maintain accurate records; Conduct nigh ...
Night Auditor

5 days ago

Marriott Lebanon, United States

**Additional Information** Full time, 11PM-7AM · **Job Number** · **Job Category** Finance & Accounting · **Location** Courtyard Lebanon, 300 Corporate Drive, Lebanon, New Jersey, United States · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position T ...
Night Auditor

2 weeks ago

Marriott International Lebanon, United States

Additional Information Full time, 11PM-7AM · Job Number · Job Category Finance & Accounting · Location Courtyard Lebanon, 300 Corporate Drive, Lebanon, New Jersey, United States VIEW ON MAP · Schedule Full-Time · Located Remotely? N · Relocation? N · Position Type Non-Management ...
Night Auditor

5 days ago

PM Hotel Group Fairfield, United States

And the Daily Restaurant Summary. - Completing front desk duties including check-ins/outs, room scheduling, room moves, late checkouts, stay-overs and other requests from guests. - Answer guests' questions about the hotel services and amenities. Wher Night Auditor, Auditor, Accou ...
Night Auditor

2 weeks ago

Nivea Hospitality Brunswick, United States

Job Description - Night Auditor · About the hotel: The Comfort Suites Brunswick hotel is centrally located in Medina County between Cleveland and Akron, giving access to the best of all three locations. · Your Responsibilities: · The Night Auditor is responsible for balancing a ...
Night Auditor

5 days ago

Red Roof Inn Cortland, United States

Job Description · Job Title: Night Auditor · The Night Auditor is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality ...
Night Auditor

2 weeks ago

Shaner Hotel Group Newark, United States

Job DescriptionBe available to work a flexible schedule, including weekends, holidays, and overnight hours. · Handle guest complaints ensuring guest satisfaction. · Process all check-ins and check-outs according to established hotel requirements. · Adhere to payment, cash handlin ...
Night Auditor

5 days ago

PM Hotel Group Fairfield, United States Part time

What You'll Do: · Are you a night owl? Do you enjoy working with and balancing numbers? For us, impeccable service never stops. The Night Auditor is responsible for maintaining guest standards overnight and looking after the property's balances from the previous day. · Some of yo ...