- Provide Help Desk reports on the status of all projects, incidents, requests, and problems.
- Generate, post, and retain historical information for Help Desk performance measurements.
- Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
- Provide End User Devices (EUD) support service and incident resolution remotely and through touch-labor services to ensure that the end user operational environment is functional.
- Troubleshoot, prioritize, research, escalate, and document user problems thoroughly and accurately within tickets.
- Respond to escalation tickets generated by the Enterprise Service Help Desk and take the necessary action towards resolution of the request or problem reported in a timely manner.
- Support all CAC pin resets.
- Provide end user support for hardware, software, new services, technology updates and system releases and associated peripherals.
- Provide support to IM/IT in-processing and out-processing ensuring documentation is correct and attached to tickets.
- Other duties as assigned.
- Excellent oral, verbal, and written communication skills.
- Strong interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Must possess at least two (2) years of IT help desk support at a Tier II level or above.
- Must possess an active IAT-II security certification.
- Must possess an approved computing environment certification relevant to job duties, such as Microsoft Windows 10, Microsoft Windows Server, CompTIA Security+ CE, CompTIA A+, etc.
- Must have experience using a helpdesk ticketing system (Remedy).
- Must possess required certifications per DoD 8570.1M for privileged level access.
- Participation in rotational 24x7--365 on call support for emergencies required.
- Must be a US citizen--verification required.
- Bachelor's Degree in Information Systems, Business, Communications, or related field.
- Working Knowledge of ITIL's Incident, Service, and Change management Methodologies.
- IT Help Desk experience in a healthcare setting.
-
Customer Support IT Specialist
3 days ago
SOSi Fort Belvoir, United StatesOverview: · SOSi is seeking a highly qualified Customer Support IT Specialist to join our team in support of our government customer. The Customer Support IT Specialist will provide technical assistance and support to end users to resolve IT related issues related to the ARIMS fa ...
-
Intel Support Specialist
1 week ago
General Dynamics Information Technology Fort Belvoir, United StatesAt GDIT, people are our differentiator. As an Intel Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on Intelligence Operations Support joining our team to provide enterprise access management and validation for Army intelligence use ...
-
Mission Support Specialist
1 week ago
Global Resource Solutions, Inc. Fort Belvoir, United StatesJob Description · Job DescriptionGlobal Resource Solutions, Inc. (GRS) is seeking an enthusiastic, motivated and talented individual for the position of Mission Support Specialist. · Job Description: · Summary: The Mission Support Specialist will provide continued support to the ...
-
Desktop Support Specialist
2 days ago
Oneida Technical Solutions Fort Belvoir, United StatesJob Description · Job DescriptionOneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure ...
-
Help Desk Support Service Specialist
3 weeks ago
General Dynamics Information Technology Fort Belvoir, United StatesHelp Desk Support Service Specialist - Intermediate - TS/SCI required · Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll ...
-
Cleared Customer Support IT Specialist
2 days ago
AITHERAS, LLC Fort Belvoir, United StatesJob Description · Job DescriptionJob Title: Customer Support IT Specialist · Company: AITHERAS LLC · Location: Fort Belvoir, VA · Compensation: Commensurate with experience · Clearance Required: Secret · Aitheras LLC requires a Customer Support IT Specialist to provide technical ...
-
Helpdesk Support Services Specialist
1 week ago
Chenega MIOS SBU Fort Belvoir, United StatesHelpdesk Support Services Specialist - Senior · Ft. Belvoir, VAJoin our Talent Network · Helpdesk Support Services Specialist - Senior · Ft. Belvoir, VA C-CHR · TheHelp Desk Support Services Specialist - Seniorwill provide end-user desktop support services for approved deskto ...
-
Passport Program Support Specialist
2 days ago
Nemean Solutions Fort Belvoir, United StatesJob Description · Job DescriptionNemean Solutions, LLC is looking for a Passport Program Support Specialist. · Background: · Current experience related to current Passport Program Support Specialist. · Experience working on the most recent automation tools-sets and systems applic ...
-
Junior Helpdesk Support Services Specialist
6 days ago
Chenega Corporation Fort Belvoir, United StatesJunior Helpdesk Support Services Specialist · Ft. Belvoir, VA Join our Talent Network · Junior Helpdesk Support Services Specialist · Ft. Belvoir, VA C-CHR-24-047 · TheJunior Helpdesk Support Services Specialist willprovide technical support services in accordance with the AITP s ...
-
Help Desk Support Service Specialist
2 weeks ago
General Dynamics Information Technology Fort Belvoir, United StatesHelp Desk Support Service Specialist - Intermediate - TS/SCI required Transform technology into opportunity as a Help Desk Support Service Specialist - Intermediate with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be ...
-
Defense Travel System Support Specialist
1 week ago
Credence company Fort Belvoir, United StatesOverview: · Credence Management Solutions, LLC (Credence) is seeking a Defense Travel System Support Specialist in support of Army INSCOM FINOPS - CG/G2 at Fort Belvoir, VA. · Responsibilities include, but are not limited to the duties listed below: Review DTS transactions and ...
-
Senior Help Desk Support Service Specialist
1 week ago
Summit Technologies, Inc. Fort Belvoir, United StatesJob Description · Job DescriptionSummit Technologies, Inc. is seeking a Senior Help Desk Support Service Specialist to support our government client in all phases of system life cycle planning. This consists of development, configuration, installation, testing, and sustainment. T ...
-
Senior Help Desk Support Service Specialist
1 week ago
Summit Technologies Fort Belvoir, United StatesSummit Technologies, Inc. is seeking a Senior Help Desk Support Service Specialist to support our government client in all phases of system life cycle planning. This consists of development, configuration, installation, testing, and sustainment. This is a hybrid role based in Ft. ...
-
Senior Help Desk Support Service Specialist
1 week ago
Summit Technologies Fort Belvoir, United StatesSummit Technologies, Inc. is seeking a Senior Help Desk Support Service Specialist to support our government client in all phases of system life cycle planning. This consists of development, configuration, installation, testing, and sustainment. This is a hybrid role based in Ft. ...
-
Helpdesk Support Services Specialist
2 weeks ago
Chenega Corporation Fort Belvoir, United StatesHelpdesk Support Services Specialist - Senior · Ft. Belvoir, VA Join our Talent Network · Helpdesk Support Services Specialist - Senior · Ft. Belvoir, VA C-CHR-24-048 · TheHelp Desk Support Services Specialist – Seniorwill provide end-user desktop support services for approved de ...
-
Defense Travel System Support Specialist
2 weeks ago
Credence company Fort Belvoir, United StatesOverview · Credence Management Solutions, LLC (Credence) is seeking a Defense Travel System Support Specialist in support of Army INSCOM G8 program at Fort Belvoir, VA. · Responsibilities include, but are not limited to the duties listed below · Review DTS transactions and provid ...
-
Enterprise Service Desk Specialist
4 weeks ago
Apex Systems Fort Belvoir, United StatesApex Systems has several openings for TS/SCI Service Desk Specialist to work onsite in the Fort Belvoir, VA area (closer to the Alexandria, VA side). · TS/SCI Clearance (active) · CompTIA Security+ CE certification (current) · Hours of operation: M-F 6 am-6 pm EST (there are 2 sh ...
-
SME-Level, HUMINT Targeting Specialist
1 day ago
Aevex Aerospace, LLC Fort Belvoir, United StatesAEVEX Aerospace seeks exceptionally qualified individuals to serve as HUMINT Targeting Specialist SME to support USSOCOM Staff in the conduct of HUMINT and intelligence missions. The HTS SME position leverages previous experience in an Intelligence T Specialist, Operations, Suppo ...
-
Training Specialist
2 weeks ago
Booz Allen Hamilton Fort Belvoir, United StatesAre you looking for an opportunity to use your expertise and grow your skills to provide training support to our warfighters? Were looking for a Training Specialist to help develop and deliver a variety of Information Operations (IO) training progra Training Specialist, Training, ...
-
Operations Specialist
4 days ago
Cape Fox Corporation Fort Belvoir, United StatesCape Fox is seeking a proactive and highly-motivated Operations Specialist to work in the office of in the office of Product Manager Wideband Enterprise Satellite System (Pd. M WESS), Project Manager, Integrated Enterprise Networks at Fort Belvoir, V Operations Specialist, Operat ...
Help Desk Support Specialist II - Fort Belvoir, United States - Lawelawe Technology Services
![Lawelawe Technology Services](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
1 month ago
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Job Description
Job DescriptionThe Help Desk Support Specialist will provide Tier II support and assistance to customers in resolving incidents, problems, and fulfilling service requests. The Help Desk team serves as the liaison between the IT team and the user community for service requests, change requests, and service disruptions.Duties:
Disclaimer:
The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Candidates possessing the necessary qualifications for the position will be considered.
Lawelawe is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.
Notice to all Applicants:
Offers of employment are contingent upon satisfactory completion of a comprehensive background verification, inclusive of a criminal record check. Employment may be subject to other background checks, as required by the position.
Powered by JazzHR
pqY31SzuS2