- Working on site at the 988 Call Center in East Providence.
- Answering calls, chats, and texts coming into the 988 Crisis Call Center, both through the 988 Lifeline and the 414-LINK line.
- Engaging callers with empathy and professionalism to effectively establish clinical rapport in a brief period.
- Routinely assessing for risk of suicidality (and other risks to safety) with callers experiencing mental health and/or substance use crises.
- Identifying best outcomes, including the coordination of wellness checks and/or the dispatch of mobile crisis response teams.
- Providing callers with resource and referral options as applicable.
- Completing all required documentation and data collection in a timely fashion.
- Coordinating directly with members of the BH Link clinical team as appropriate.
- Coordinating with 911 dispatch and local municipalities as appropriate.
- Documenting incident reports as necessary – notifying call center supervisors in the case of any critical incident.
- Attending required staff meetings and trainings.
- The ability to answer crisis calls, chats, and texts with empathy and composure.
- The capability of multitasking and transitioning between periods of low and high call/chat/text volume.
- Utilize supervision and take feedback in order to continually grow and improve as a crisis counselor.
- Strong communication skills that will lead to effective coordination of care both within and outside of the 988 Call Center.
- The ability to effectively navigate digital platforms (the 988-answering platform, resource databases, electronic health records, etc.).
- Multilingual staff are highly encouraged to apply.
- Minimum high school equivalency required.
- 1-3 Years in the human services industry preferred.
- Fluency in multiple languages preferred.
-
Summer Learning School
1 day ago
Providence Schools Providence, United States**JOB DESCRIPTION**: · **Location**: Registration Center (up to 1 position) · High School School Counselor at the Registration Center - Summer Learning Program 2024 · **Prep Dates**: [NOT PD DAYS]: July 1, 2, and August 5, 6, 7, 8, 9, 2024 · **Program Dates**:July 8, August 2, 20 ...
-
English: Literature
4 days ago
Rhode Island College Providence, United StatesThe Rhode Island College Upward Bound Program is a federally funded program for rising 10, 11, and 12-grade college-bound high school students. The goal of Upward Bound is to increase the high school graduation, college-going, and college graduation rates of program participants. ...
-
Occupational Ther Asst
1 day ago
Cumberland Hospital for Children and Adolescents New Kent, United States**Responsibilities**: · **Certified Occupational Therapist Assistant opportunity on a beautiful, unique campus** · Are you looking to make a difference with your career? Do you want to feel rewarded and know that you created a positive impact on a child every day? · At Cumberland ...
-
Substance Use Disorder Counselor
1 week ago
Gifford Street Comprehensive Treatment Center New Bedford, United StatesOverview: · **SIGN ON BONUS AVAILABLE** · **FULLY REMOTE OR ONSITE SCHEDULE** · **LOOKING TO MAKE A DIFFERENCE? JOIN OUR TEAM** · **Seeking**:Substance Use Disorder Counselor - Outpatient MAT · **Requirements**: Master's Degree, or one of the following: CAC, CAS, CADAC, CRC, LADC ...
-
Excel Program
1 week ago
Bridgewater-Raynham Regional School District Bridgewater, United StatesThe Bridgewater-Raynham Regional School District is hiring for our 2024 Summer EXCEL Program. Please see the below opportunities: · **Available Roles** · Director · Assistant Director · School Adjustment Counselor · English Teacher · Math Teacher · Science Teacher · Social Studie ...
-
Security Guard/driver
1 week ago
Brockton Comprehensive Treatment Center Brockton, United StatesOverview: · **Seeking**:Security Guard/Driver - Outpatient Recovery Clinic · **Part Time Hours**:Varying days under the following part time schedule - weekends are required: · - Saturday: 5:30 AM - 10:30 AM (required) · - Sunday: 6:15 AM - 9:00 AM (required) · - Monday - Wednesda ...
-
Behavior Consultant
3 days ago
Atlas Behavior Agency Plymouth, United StatesSeeking a Behavior Consultant who understands that quality, professionalism, and compassion are of utmost importance · You will be listed as a contractor receiving clients through Indiana's Medicaid Waiver under the supervision of the Director of Behavior Management. · As the Beh ...
-
Residential Counselor
3 days ago
Community Resources for Justice Brockton, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Residential Counselor
6 days ago
Community Resources for Justice Norwood, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Residential Counselor
1 day ago
Community Resources for Justice Abington, United StatesCommunity Resources for Justice (CRJ) is a unique, 145-year-old nonprofit organization that provides direct care as well as research and consulting services within the areas of the Mental Health, Criminal Justice, and Public Policy fields. Our four divisions, Social Justice Servi ...
-
Registrar Part-time Plymouth
5 days ago
Saint Joseph Health System Plymouth, United States Part time**Employment Type**: · Part time · **Shift**: · Day Shift · **Description**: · **JOB SUMMARY** · Greets patient/family members and obtains/verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery. This process ...
-
Clinician PD
1 day ago
Lifespan East Providence, United StatesSummary: · This independently licensed masters-level clinician will be part of the Bradley Hospital Early Childhood Research and Services Department and will provide infant and early childhood mental health consultation (IECMHC) for community-based programs serving children birth ...
-
Substance Use Disorder Counselor
1 week ago
Providence Comprehensive Treatment Center Providence, United StatesOverview · Seeking: Substance Use Disorder Counselor - Outpatient MAT · Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM · Requirements: Master's degree is required; Prefer in combonation with one of the following: LCDP, MSW, CADC, LICSW · Our Benefits: Quarterly Bonus ...
-
substance use disorder counselor
1 week ago
Acadia Healthcare Inc. Providence, RI, United StatesOverview · Seeking: Substance Use Disorder Counselor - Outpatient MAT · Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM · Requirements: Master's degree is required; Prefer in combonation with one of the following: LCDP, MSW, CADC, LICSW · Our Benefits: · * Quarterly Bonus ...
-
Genetic Counselor
1 week ago
Women & Infants Hospital Providence, United StatesJob Summary: The Prenatal Genetic Counselor will work within a thriving and fast-paced clinical environment in partnership with our prenatal ultrasound and diagnosis centers and provide outpatient genetic counseling services to a variety of patients in prenatal genetics with dive ...
-
Genetic Counselor
3 days ago
Women & Infants Hospital Providence, United StatesJob Summary: The Prenatal Genetic Counselor will work within a thriving and fast-paced clinical environment in partnership with our prenatal ultrasound and diagnosis centers and provide outpatient genetic counseling services to a variety of patients in prenatal genetics with dive ...
-
Genetic Counselor 40D
1 week ago
Care New England Health System Providence, United StatesJob Summary: · The Prenatal Genetic Counselor will work within a thriving and fast-paced clinical environment in partnership with our prenatal ultrasound and diagnosis centers and provide outpatient genetic counseling services to a variety of patients in prenatal genetics with d ...
-
Genetic Counselor 40D
1 week ago
Care New England Health System Providence, United StatesJob Summary: · The Prenatal Genetic Counselor will work within a thriving and fast-paced clinical environment in partnership with our prenatal ultrasound and diagnosis centers and provide outpatient genetic counseling services to a variety of patients in prenatal genetics with d ...
-
ARC Counselor
3 days ago
The Salvation Army Eastern Territory Providence, United StatesOverview · The Salvation Army's Adult Rehabilitation Centers make a difference in people's lives. Through the collection and resale of gently used goods we are able to provide the financial support to assist men and women with a variety of social and spiritual afflictions. The in ...
-
Substance Use Disorder Counselor
3 days ago
Providence Comprehensive Treatment Center Providence, United StatesOverview: · Seeking: Substance Use Disorder Counselor - Outpatient MAT · Full Time Schedule: Monday - Friday, 5:30 AM - 2:00 PM · Requirements: Master's degree is required; Prefer in combonation with one of the following: LCDP, MSW, CADC, LICSW · Our Benefits: · Quarterly B ...
988 Call Center Counselor - East Providence, United States - Community Care Alliance
Description
Job Description
Job DescriptionThe 988 Crisis Call Center at BH Link is hiring professionals who are looking to make a positive impact on the lives of Rhode Island community members The 988 Call Center is a crisis answering service that responds to calls, chats, and texts from individuals experiencing mental health and/or substance use crises.
This call center is connected to the BH Link – The state's walk-in behavioral health crisis center that serves Rhode Islanders statewide. As such, 988 Crisis Counselors can assist service recipients in facilitating entry to BH Link, to be seen in person by an experienced clinical team that provides comprehensive assessment and referral services. The 988 Crisis Call Center also coordinates with local mobile crisis response teams, dispatching available mobile crisis clinicians to the community in order to meet people where they are. The services provided emphasize client-centered care in the least restrictive possible settings.
Roles and Responsibilities:
Desired Skills:
Qualifications:
To apply for this opening please visit our website and select "Careers" and then "Current Openings" to fill out an application and upload your cover letter and resume.
About Us
Community Care Alliance provides an array of services and supports that are linked together so people can access help for their unique situations. Our goal is to help all members of our community become healthier, more self-reliant and better informed to meet their economic, social and emotional challenges.
Community Care Alliance is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, age, national origin, or disability.
Military friendly employer