- Manage incoming calls by providing information, taking messages, and scheduling appointments.
- Oversee insurance-related tasks such as claim submissions, coverage verification, benefit evaluations, claims appeals, etc.
- Effectively communicate insurance information to guests.
- Adapt to new office technologies and utilize scripts for effective communication.
- Portray a professional and cooperative image of the practice at all times.
- Handle multiple tasks and deadlines efficiently and maintain punctual attendance.
- Participate in phone duties outside regular hours and cooperate within team settings.
- Occasional travel for continuing education or seminars may be required.
- Perform other assigned duties as needed.
- Maintain confidentiality per HIPAA standards.
- Adhere to safety and OSHA guidelines.
- Remain composed and professional while working in challenging environments.
- Detail-oriented for business correspondence preparation.
- Be flexible and willing to contribute in various office areas.
- Demonstrate active listening, reading comprehension, and effective communication.
- High School Diploma.
- Minimum of 1 year experience in a dental office.
- Only individuals with 1 year minimal experience in dental insurance should apply.
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