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    Sr. Systems Administrator - Jacksonville, United States - iVenture Solutions

    iVenture Solutions
    iVenture Solutions Jacksonville, United States

    1 week ago

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    Description
    We are seeking an experienced and skilled Sr. Systems Administrator to join our Managed Services team. As a Sr.

    Systems Administrator, you will not only play a key role in managing IT solutions for our clients but also take on a technical leadership role focused on mentorship, coaching, and team development.

    The ideal candidate will bring technical expertise, a passion for continuous learning, and the ability to inspire, motivate and work with the Technical Team Lead to help develop a high-performing team.

    Key Responsibilities

    What you'll be doing as an IT Senior Systems Administrator...

    Service Delivery:
    Manage IT systems within the framework of managed services and service level agreements
    Ensure timely and effective resolution of client issues and requests
    Perform root-cause analysis and advanced technical troubleshooting
    Tracking support team metrics and making recommendations as necessary
    Timely client engagement and vendor management

    Team Mentorship and Coaching:
    Provide technical mentorship and guidance to team members
    Foster a collaborative and learning-oriented team culture
    Conduct real-time knowledge-sharing and training to assist with service issues

    Performance Optimization:
    Work closely with team members to optimize IT systems for performance and efficiency
    Identify opportunities for process improvements, business security and implement best practices
    Produce and maintain detailed technical and training documentation
    Remaining current on industry trends and emerging technologies

    Typical week: 60% team escalation support, 20% client server/network support, 10% overflow coverage for team lead, 10% meetings and training.

    You are a great Sr. Systems Administrator candidate if you have...
    Bachelor's Degree, in IT/Business related field preferred, or equivalent experience
    5+ years supporting current Windows server technologies, enterprise email systems, network infrastructure, and line-of-business applications


    Specifics include:
    Detailed knowledge of current supported Microsoft Windows Server Operating Systems
    Management of Microsoft Azure, Office365 and Exchange Server
    Management of core network domain services, such as Active Directory, Group Policy, DNS, and DHCP
    Management of Firewall, Switch and Wireless Access Points (i.e. Fortinet, SonicWall, Cisco Meraki, and HP/Aruba)
    Experience with Citrix XenApp/XenDesktop, Microsoft Windows RDS environments or other VDI technologies is preferred
    Experience with multi-site LAN/WAN connectivity (i.e. VPN, MPLS, SD-WAN, and dynamic and static routing)
    Experience with current virtualization technologies (i.e. VMWare, Hyper-V and SAN Storage Management)
    Experience with enterprise backup and recovery solutions (i.e. StorageCraft and Veeam)
    Ability to maintain composure and deliver successful resolutions to high-impact service scenarios

    Perks of working here as an Sr. Systems Administrator.....
    Paid Time Off benefits - 3 weeks for your first year, 4 weeks on your second year
    Comprehensive benefits package which includes paid life insurance and paid long term disability.
    4% match on your 401K
    WFH flexibility with a focus on work/life balance
    Paid maternity, paternity and foster leave
    Quarterly employee/family outings
    Career path road mapping
    $200 to spend in our iVenture Company Store on your yearly anniversary with us
    Major emphasis on culture, team building and recognition.
    Open communication throughout the company and transparency on company initiatives.
    Mileage reimbursement
    On-going training on current technologies, paid certifications and training days

    iVenture is rated by its employees as a "Great Place to Work" and has a strong culture and exceptional core values.


    Additional Information:
    Valid driver's license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed.
    Applicant selected will be subject to a criminal, employment, credit and motor vehicle background check

    About iVenture Solutions

    For more than 20 years, iVenture has been solving IT problems by providing personalized service and solutions with a relentless commitment to service.

    iVenture is built on the foundation of delivering premium IT experiences, which guides every aspect of our operation. We impact our clients every day with our expertise, execution and experience.

    Expertise:

    Our people have the experience and knowledge to deliver solutions proactively, committed to solving client issues and establishing trust.


    Execution:
    Supporting and empowering clients, deeply committed to robust service standards.

    Experience:
    Integrity guides our people, resulting in satisfied clients who appreciate the difference we make.
    At iVenture, we are problem solvers and critical thinkers who personalize service and do it right the first time.

    Relentlessly committed to the highest standards, iVenture drives resolution and inspires change by proactively resolving IT, cloud and cybersecurity challenges.

    Unique in the industry, we work for our clients the way that we work for our people; through impactful relationships and deep understanding.

    With 20+ years of operations under our belt, we bring unparalleled technical experience to the service of others, for a better, more efficient and secure future.

    Learn more about what our employees say about us here: Great Place to Work

    No office politics, no dead-ends. We mean what we say and expect the same.
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