- EXAMPLES OF ESSENTIAL FUNCTIONS
- Provides information to customers by verifying understanding of request, answering questions; offering assistance. Corresponds/communicates with public for inquiries regarding amounts owed, payment options, customer work orders, and customer complaints. Ensuring that all information is kept confidential regarding residents records.
- Collects revenue by receiving and recording monies due to the City. Balancing cash drawer by comparing monies received to reports generated from database, reconciling differences and completing deposit slips for the bank deposit
- Receives garbage complaints, forwards to contractor, tracks missed pick ups and follows up with contractor and residents.
- Filing of departmental revenue reports and documents supporting revenue received to ensure proper paper trail for audit.
- Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.
- MARGINAL FUNCTIONS
- Distributes city mail.
- Performs related work as directed.
- (Note: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.) Education and Experience
- Working knowledge of basic accounting principles and practices.
- Working knowledge of cash drawer balancing principles and practices.
- Working knowledge of record keeping and filing principles.
- Skill in operating a computer and 10-key calculator.
- Ability to handle money, writes deposits, and utilizes standard modern office equipment.
- Ability to establish and maintain effective communication with departmental personnel and customers position interacts with.
- Ability to add, subtract, multiply, divide; calculate decimals and percentages.
- Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities.
- Tasks involve some physical effort, i.e., some standing and walking, or frequent light lifting lbs); or minimal dexterity in the use of fingers, limbs, or body in the operation of shop or office equipment; involves extended periods of time at a keyboard or work station.
- Tasks are routinely performed with exposure to adverse environmental conditions (e.g. dirt, cold, rain, and fumes).
- Tasks require visual perception and discrimination.
- Tasks require oral communications ability.
- Associates - $300/yr
- Bachelors - $600/yr
- Masters - $900/yr
- 1st Certification - $300/yr
- 2nd Certification - $600/yr
- 3rd Certification - $900/yr
- Up to $100 per month
- Yes
- No
- Yes
- No
- Yes
- No
- Yes
- No
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customer service rep-cashier - Rockwall, United States - City of Rockwall, TX
3 weeks ago
Description
Salary: $ $25.42 HourlyLocation : ROCKWALL, TX
Job Type: FULL TIME BENEFIT ELIGIBLE
Job Number: CS REP-CASHIER 4/22
Department: UTILITY BILLING
Division: UTILITY BILLING
Opening Date: 04/22/2024
Closing Date: 5/24/2024 5:00 PM Central
Description
Under the direction of the Assistant City Manager, and supervised by the Utility Billing Supervisor. Performs cashier duties using a cash drawer, calculator, credit card machine, general office equipment, and receipts following departmental policies and procedures in order to provide service to the public. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Must ensure the protection and confidentiality of customer/client information. Employees in this position must have the ability to multitask.
Examples of Essential Functions
REQUIREMENTS
A. Training and Experience:
Position requires a HS diploma or GED; supplemented by one (1) to two (2) years work experience, preferably in a municipal government office environment or equivalent experience, which includes: accurately managing and daily cash balancing for all incoming/outgoing cash, proficient keyboard and 10-key by touch skills, broad knowledge of modern office equipment, and the ability to accurately perform data entry. Must be able to communicate and conduct self in a professional manner by telephone and in person. Must have the ability to multi-task and provide quality customer service. Bilingual skill preferred but not required.
B. Knowledge, Skills, and Abilities:
All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.
FULL TIME EMPLOYEES ARE ELIGIBLE FOR THE FOLLOWING:
Merit Increases/Pay for Performance
Non Sworn civilian employees are eligible for a 4% merit increase annually and after reaching the max of the pay scale, are eligible to receive a 4% lump sum each year on their anniversary date.
Sworn officers are eligible for a 5% increase annually and after reaching the max of the pay scale, are eligible to receive a 5% lump sum each year on their anniversary date.
* merit increases are based upon performance and budget
Health, Dental and Vision Insurance
Medical, Dental and Vision is available for purchase for full time employees. Coverage goes into effect on the 31st day.
Life and AD&D Insurance Coverage
Basic Group Life Insurance and Accidental Death and Dismemberment protection is provided to eligible full-time employees in the amount of one time the annual salary up to a maximum of $50,000 for each benefit. Additional Life and AD&D may be purchased up to 2 x annual pay.
Holidays
Employees receive 11 paid holidays per year
Vacation
Years of Service HRs Accrued Monthly
0 - 1 Year 6.67
1 - 4 Years 10.00
5 - 9 Years 11.67
10 + Years 13.34
Sick Leave
Employees earn 80 hours of sick leave per year. There is no maximum accruals for sick leave.
Retirement
Texas Municipal Retirement System (TMRS)-2:1 match.
A required 7% of gross earnings are deducted each pay period and deposited into the member's account. Upon retirement, the City will deposit it's portion of the matching funds at 14%.
The City also participates in Social Security.
Deferred Compensation
The City of Rockwall offers an optional deferred compensation 457 plan in which employees can contribute a portion of their salary, before taxes, to a retirement account.
Longevity
After completing one year of continuous service, employees will receive $5/month for Longevity Pay. This benefit is usually paid out each December.
Supplemental Benefits
The City of Rockwall also offers optional programs that include Short and Long Term Disability through AFLAC.
Flexible Spending Accounts
Participation in Flexible Spending Accounts through pre-tax payroll deduction for Health and Dependent Care expenses is also available for full time employees.
Wellness Program
The City of Rockwall administers a wellness program for full-time employees which provides an incentive for obtaining a wellness exam each year. Wellness exams are paid at 100% by the City.
Workers Compensation
All employees are covered by workers compensation for injuries sustained in the line of duty.
Bilingual Certification Pay
Eligible for up to $600 annually for bi-lingual pay
Education Pay
Some positions are eligible for Education Pay up to $900 annually
Certification Pay
Some positions are eligible for Certification Pay up to $900 annually
01
Do you have a High school diploma or GED?
Do you have at least one (1) to two (2) years work experience in modern office support functions, to include keyboard skills, broad knowledge of modern office equipment, and public service; data entry or an equivalent combination of experience and training that provides the required knowledge, skills, and abilities?
Bilingual skill strongly preferred but not required.Do you speak fluent Spanish?
Do you have experience in accurately managing and daily cash balancing for all incoming/outgoing cash in an office environment?
In an office environment, explain how you would communicate and conduct yourself in a professional manner by telephone and in person.
Required Question
