Logistics Associate - Bethesda, United States - DLH

DLH

Verified Company

Bethesda, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Us

DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation.

Our experts in public health, performance evaluation, and health operations solve the complex problems faced by civilian and military customers alike by leveraging advanced tools - including digital transformation, artificial intelligence, data analytics, cloud enablement, modeling, and simulation, and more.

With over 3,200 employees dedicated to the idea that "Your Mission is Our Passion," DLH brings a unique combination of government sector experience, proven methodology, and unwavering commitment to innovation to improve the lives of millions.

Overview

Under the supervision of the Scheduling and Logistics Manager, this position identifies and assigns consultant Reviewers for each monitoring review; research routine and complex logístical arrangements; secures travel and hotel accommodations for Head Start Reviewers and DLH staff; assists with the development of observation and classroom schedules, creates eligibility file samples, and provides high quality customer service and qulaity control support for scheduling and logistics tasks.

Responsibilities

Identify and confirm consultant Reviewers based on requirements specific to each review event (Focus Area 1, Focus Area 2, Classroom Assessment Scoring System, Followup, and Special)
Support Review Leads, Regional Office Program Specialists and Followup Leads in the development of observation and review schedules, as needed
Research travel and lodging options including remote and logístically challenging locations
Provide Review Leads with Logistics Summaries for all onsite monitoring reviews
Complete accurate and timely airline, train, rental car and hotel arrangements for Reviewers and staff conducting onsite reviews as required
Ensure hotel and travel arrangements meet Federal Travel Regulations and DLH guidelines
Prepare and send Credit Card Authorization Forms and Travel Order Letter to hotels prior to the start of each onsite review event
Communicate with Review Leads, Travel Vendor, and Reviewers to facilitate a seamless travel experience
Triage hotel and travel issues, working directly with DLH's travel vendor to resolve matters
Support the resolution of onsite incidents and travel emergencies
Formulate accurate and complete Eligibility File Samples through the skillful utilization of the Eligibility Calculator and Program Enrollment Roster for all grants being monitored
Provide customer service and quality control support for scheduling and logistics tasks
Triage review planning mailboxes responding to inquiries from Reviewers, hotels, and other stakeholders
Provide weekend and afterhours coverage resolving travel emergencies and cancelations
Identify progam risks and recommend process improvements

Unique Job Requirements and Characteristics

Requires rotational coverage for weekends 8 am to 10 pm ET, for the purpose of handling travel emergencies and cancelations
Ability to travel 10% of time to attend required meetings and trainings.

Qualifications
Associates degree in Business or related field and 4+ years travel coordination/logistics experience or equivalent combination of education and experience

EEO
Women, minorities, individuals with disabilities and Veterans are encouraged to apply. DLH Corporation is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

DLH will provide a reasonable accommodation to individuals with disabilities and disable Veterans who need assistance to apply.